Odd problem with Outlook resetting the auto send/receive checkbox

[Gregg Hill]

Hello!

I have a user who has XP Pro SP2 with Outlook 2003 and all Microsoft Updates
installed, including Office SP3.

She has an account with AppRiver for hosted Exchange, and she has a POP
account for another domain. Mail is set to deliver to her hosted Exchange
mailbox for the Exchange account and the POP account.

She called today and said that she was not getting mail on the POP account
unless she manually hit Send/Receive.

I checked the Send/Receive Groups settings and found that the send/receive
settings had been changed from automatic send/receive every three minutes to
not having the box checked at all for automatic send/receive, with the
minutes set back to the default of five minutes. I re-checked the box and
set it to check every four minutes, which should only affect the POP
account.

Manually hitting Send/Receive frequently seems to cause the Send/Receive
Status to hang. I emailed AppRiver about that concern. I closed and
re-opened Outlook several times and verified that the hosted Exchange mail
was working well.

I was just about to get out of her computer and I thought I'd take one last
look. Her automatic Send/Receive was unchecked again.

Does anyone have any idea why it resets itself to the default of five
minutes with the box UNchecked?

Thank you!

Gregg Hill

 

[Diane Poremsky [MVP]]

1. Do not set autocheck to more frequently than 8 -10 min. Too frequent
checks may cause outlook to stop checking.

2. I have no idea why its unchecking itself. I'd find and delete the SRS
file for her profile and restart outlook.
http://www.outlook-tips.net/beginner/filepath.htm

Is she using a virus scanner on email? That's a bad idea too.



--
Diane Poremsky [MVP - Outlook]



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[Gregg Hill]

Diane,

I have seen lots of problems when set to less than three minutes with POP
accounts. If it persists, I'll kick up the time.

I actually did find the SRS thing a few minutes after posting this message.
I'll see if she has any more problems with it today.

No POP scanning of AV. She has desktop AV, and Outlook's OST and that folder
are excluded.

Weird stuff!

Thank you for the suggestions.

Gregg Hill

1. Do not set autocheck to more frequently than 8 -10 min. Too frequent
checks may cause outlook to stop checking.

2. I have no idea why its unchecking itself. I'd find and delete the SRS
file for her profile and restart outlook.
http://www.outlook-tips.net/beginner/filepath.htm

Is she using a virus scanner on email? That's a bad idea too.



--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hello!

I have a user who has XP Pro SP2 with Outlook 2003 and all Microsoft
Updates installed, including Office SP3.

She has an account with AppRiver for hosted Exchange, and she has a POP
account for another domain. Mail is set to deliver to her hosted Exchange
mailbox for the Exchange account and the POP account.

She called today and said that she was not getting mail on the POP
account unless she manually hit Send/Receive.

I checked the Send/Receive Groups settings and found that the
send/receive settings had been changed from automatic send/receive every
three minutes to not having the box checked at all for automatic
send/receive, with the minutes set back to the default of five minutes. I
re-checked the box and set it to check every four minutes, which should
only affect the POP account.

Manually hitting Send/Receive frequently seems to cause the Send/Receive
Status to hang. I emailed AppRiver about that concern. I closed and
re-opened Outlook several times and verified that the hosted Exchange
mail was working well.

I was just about to get out of her computer and I thought I'd take one
last look. Her automatic Send/Receive was unchecked again.

Does anyone have any idea why it resets itself to the default of five
minutes with the box UNchecked?

Thank you!

Gregg Hill

 

[Gregg Hill]

I am thinking of creating a new Send/Receive group just for the POP3 account
at this client. I tested it on my home system (SBS 2003, Exchange 2003 SP2,
Outlook 2003, XP SP3), and I set the All Accounts to not send/receive when
hitting F9, as this seems to cause Outlook to hang on the client's computer.
I created a new send/receive group and set only a POP3 account to use it,
with it set to send/receive on F9 and scheduled every three minutes. It
seems to work fine, and hitting F9 does not make Outlook check the Exchange
account. That seems to work fine, even without the Exchange account being
set to use the All Accounts settings.

Is there any reason that I **should** have the Exchange account use the
features under the Send/Receive Groups settings? Both inbound and outbound
mail work fine without it on my home network.

Thank you!

Gregg Hill

 

[Diane Poremsky [MVP]]

It shouldn't be a problem. Exchange polls on its own schedule.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Gregg Hill]

Diane,

I stopped the Send/Receive function from forcing a send/receive on the
hosted Exchange accounts. Because Exchange has its own polling procedure and
interval, it appears that forcing it to check (the default when hitting
Send/Receive or scheduling it) was causing it to hang, which then hung the
POP account checking, which seemed to hang all checking until Outlook was
closed and re-opened.

I disabled forced checking by hitting Ctrl-Alt-S to open the Send/Receive
Groups dialog box > clicked on All Accounts > Edit > clicked on the Exchange
account (first account) > unchecked "Include the selected account in this
group" > clicked OK > clicked Close.

Now, when hitting Send/Receive (which they really should have no need to do
any more if the settings stick), it flashes by very quickly, as it is only
forcing a send/receive on the POP accounts for another domain (over which
they have no control).

I sent multiple test emails from my server and from my Yahoo testing account
to all three users on both of their accounts. AppRiver hosted Exchange mail
takes a little over a minute to show up, while the POP accounts take
whatever time they are set in the schedule.

So far, everything is working flawlessly. I'd still like a way to force the
schedule in a GPO in case it wigs out again!

Thank you for all your help!

Gregg Hill

It shouldn't be a problem. Exchange polls on its own schedule.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I am thinking of creating a new Send/Receive group just for the POP3
account at this client. I tested it on my home system (SBS 2003, Exchange
2003 SP2, Outlook 2003, XP SP3), and I set the All Accounts to not
send/receive when hitting F9, as this seems to cause Outlook to hang on
the client's computer. I created a new send/receive group and set only a
POP3 account to use it, with it set to send/receive on F9 and scheduled
every three minutes. It seems to work fine, and hitting F9 does not make
Outlook check the Exchange account. That seems to work fine, even without
the Exchange account being set to use the All Accounts settings.

Is there any reason that I **should** have the Exchange account use the
features under the Send/Receive Groups settings? Both inbound and
outbound mail work fine without it on my home network.

Thank you!

Gregg Hill

 

[Brian Tillman [MVP - Outlook]]

No POP scanning of AV. She has desktop AV, and Outlook's OST and that
folder are excluded.

Keep in mind that excliding the OST and Outlook's folders from the on-access
scanner is NOT equivalent to "no POP scanning." The latter is accomplished
via add-in, which is separate from the main AV scanner.

 

[Gregg Hill]

Brian,

Thank you for the clarification. I am aware of the difference. I have Trend
Micro CSMS or WFBS Advanced at all my clients. This client was going to add
SBS 2003 to their current Windows Server 2003 domain, but decided on hosted
Exchange instead, so they still have Trend WFBS Advanced. Both the POP AV
and

I mainly excluded the SRS file in case it was being corrupted, which
theoretically could screw up the Send/Receive settings.

Anyway, my work-around seems to be working well.

Gregg Hill