# of open issues do not show on Home Page

[Bob Sarni]

I have seen this subject posted before but still do not
see a clear answer. As I summarize the issue I am 99.9%
sure that all the settings are as they should be.
Summary: When a Project Manager assigns an issue to a team
member, the team member recieves an issue notification
email. If the team member then goes to their PWA home
page, under issues it will say 0 active issues. If they go
to the issue page and choose show me all my active issues,
it does not show. They actually have to go to the list of
all project issues, find the project from which the issue
was assigned, open that project issue list and then they
can see the issue that was assigned to them. Now here is a
twist: If I create a new project in Project Pro, publish
it, go into PWA, open the new project, create and issue
and assign myself, if I then go to my home page I can see
that I have 1 active issue. I actually have more than 1
active issue assigned to me but it only shows the 1 I
assigned myself to. If I go to the issue page and choose
to see all my active issues, I only see the one I created.
I can go into the list of all project issues and get to
the others. Any ideas? Please post or email. I am right in
the middle of training many employees and have run across
this issue. A side note: this function worked fine
previoulsy.

 

[Gary Chefetz [MVP]]

Bob:

This typically indicates that web access is not pulling the data from the
STS database correctly. The STSAdmin and STSReader accounts are typically
implicated. Make certain these are assigned to the correct database roles as
specified in the installation document. Make sure that they are assigned to
the correct COM+ identities and that these are instantiated correctly.
Finally, make sure that the latest version of MDAC is installed on the
server and your client machines.

--
Gary Chefetz [MVP]
http://www.msprojectexperts.com
"We wrote the book on Project Server"

*** Remember to look for line breaks in links posted to the news group, use
cut and paste for these.

 

[Gary Chefetz [MVP]]

Bob:

This typically indicates that web access is not pulling the data from the
STS database correctly. The STSAdmin and STSReader accounts are typically
implicated. Make certain these are assigned to the correct database roles as
specified in the installation document. Make sure that they are assigned to
the correct COM+ identities and that these are instantiated correctly.
Finally, make sure that the latest version of MDAC is installed on the
server and your client machines.


--
Gary Chefetz [MVP]
http://www.msprojectexperts.com
"We wrote the book on Project Server"

*** Remember to look for line breaks in links posted to the news group, use
cut and paste for these.

 

[Bob Sarni]

Gary thanks for your suggestions. We did check the
database security for both STS accounts and they are okay.
We have MDAC 2.7 installed on all servers and the
workstations that we are testing on. I did some more
testing, I opened the projects that I knew I had issues
assigned. Now that Project Server thinks I am the owner of
these projects the issues that are assigned to me show on
my home page. If I go into Edit Project Details and change
back the owner to who it should be, the issues no longer
show on my home page. I am in more that one group but
Project Manager is one of them. We have security set up
for all Project Managers to have read/edit permissions for
all projects. So far, even though I can see the huge
possibilities, there seems to be many bugs with Project
Server that do not have fixes. We used a Microsoft Premier
Partner for the implementation, have used Microsoft
Premier support for some issue resolution and still do not
have a stable product. Microsoft has a case study on their
website about our project. Problem is that they published
it before we went into production, no mention of bugs in
that study.

 

[Gary Chefetz [MVP]]

Bob:

The first version of 2.7 had some issues in it as well. I'm sure that comes
as a huge shock to you.<g> You might consider 2.8 at this point. The issues
that should show up on the home page are the ones that are assigned to you,
not all the issues in a project you own or an aggregate of project issues.
You do not have to be the owner of the project in order for issues to
appear, but you must be a team member on the project team in question.

The project owner change is not the result of opening the project plans,
rather the result of being the last person to save it. So, be careful not
save projects that you open, particularly published projects, when you're
not the owner. That admin group membership has a lot of juice. Squeeze
carefully.

It sounds to me like you made the right choice by going with a partner for
your development and deployment. Did you also invest in training?

--
Gary Chefetz [MVP]
http://www.msprojectexperts.com
"We wrote the book on Project Server"

*** Remember to look for line breaks in links posted to the news group, use
cut and paste for these.

 

[Bob Sarni]

Thanks again Gary, I will try the MDAC 2.8, is it
available? I will do a search. I do realize that only my
issues will show on the Home Page but as it stands right
now, only the issue assigned to me on Projects that I am
the owner show on my home page. Almost sounds like a
filter but it is not the easy! We did invest money in
training preparation but chose to do the initial training
ourselves. We do have money budgeted next year to bring
someone in to focus on intermediate to advanced issues. If
you have suggestions, feel free to email me. I have looked
at your website and know that you offer these services as
well. Side note: I grew up in Jersey, exit 117A! You can
read our case study at:
http://www.microsoft.com/resources/casestudies/CaseStudy.as
p?CaseStudyID=14424

 

[Bob Sarni]

Gary, installed MDAC 2.8 on the Project Server, SQL Server
and the workstations. Still is not working correctly. Any
other thoughts?