Off2003 attempted installations cause "bad block" on disk.

[hummingbirdhill]

For almost a year, I have been using Office XP Standard---
no probs.

After 10 failed attempts to install Office 2003 Standard
Upgrade, CompUSA exchanged my software for a new one---
which has had the same effect as the first one on my hard
drive: "a bad block."


The first few times the installation got to the Product
Key dialog box, but it doesn't get to that point anymore.
I have done two system restores on my WinXP puter
512 MB 80 GB HP Pavilion 7965 desktop.

I have re-installed Office XP twice, in hopes that would
enable 2003's installation; I have disabled my antivirus
and not run any other progs during installations. I
have "cleaned" and defragged my disk.

I am afraid to try another install till I know how to
remedy the prob.
I do have reports from the Event Viewer that I can put in
here, but I don't want to include that info unless
someone asks to see them. I think that info would enable
someone more computer savvy than I am to know what is
going on.

Could someone please tell me what could possibly be
causing this? And also how I can solve this and get
Office 2003 installed so that I can get back to business
and USE it?? :>)

 

[Bob Buckland ?:-\)]

It's possible to have a bad block on your hard drive,
in fact it's not uncommon for them to ship with some,
but it's not something that installing software
caused. It is possible that the formatting on the
drive has also gone off a bit.

If you don't have a 3rd party tool such as Norton
Disk Doctor or OnTrack System that has disk diagnostic
tools then from Start=>Run type
Command
From the command box type chkdsk /?
for instructions on checking the drive, although
before doing so you may want to visit the newsgroup
for the Windows version you're using.
FWIW, if the CompuUSA folks were told the error you're
getting they should have known that it was likely not a
problem with the software you were exchanging, but
a harddrive issue.

========
For almost a year, I have been using Office XP Standard---
no probs.

After 10 failed attempts to install Office 2003 Standard
Upgrade, CompUSA exchanged my software for a new one---
which has had the same effect as the first one on my hard
drive: "a bad block."


The first few times the installation got to the Product
Key dialog box, but it doesn't get to that point anymore.
I have done two system restores on my WinXP puter
512 MB 80 GB HP Pavilion 7965 desktop.

I have re-installed Office XP twice, in hopes that would
enable 2003's installation; I have disabled my antivirus
and not run any other progs during installations. I
have "cleaned" and defragged my disk.

I am afraid to try another install till I know how to
remedy the prob.
I do have reports from the Event Viewer that I can put in
here, but I don't want to include that info unless
someone asks to see them. I think that info would enable
someone more computer savvy than I am to know what is
going on.

Could someone please tell me what could possibly be
causing this? And also how I can solve this and get
Office 2003 installed so that I can get back to business
and USE it?? :>) <<
--
I hope this helps you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

The Office 2003 System parts explained
http://microsoft.com/uk/office/preview/system.asp

MS on 'Why Office System 2003'
http://microsoft.com/mscorp/execmail/2003/10-13productivity.asp

 

[Ric Brennan]

One other thing, I don't think you HAVE to have Office XP installed on the
computer before installing Office 2003 upgrade (at least that has been true
for all previous versions). The upgrade CD contains the same program files
as the full release. The difference is the product key - your product key
tells the program that it is to check for a previous version before it will
install. But if it doesn't find one, it should ask you to put an Office XP
CD in the drive, just so it can verify that you have one. Once again, I
haven't DONE THIS with 2003, but it has worked on previous versions. Just
in case you want to try the install fresh with no Office XP on the disk
first.

// Ric Brennan
Abacus Technology

It's possible to have a bad block on your hard drive,
in fact it's not uncommon for them to ship with some,
but it's not something that installing software
caused. It is possible that the formatting on the
drive has also gone off a bit.

If you don't have a 3rd party tool such as Norton
Disk Doctor or OnTrack System that has disk diagnostic
tools then from Start=>Run type
Command
From the command box type chkdsk /?
for instructions on checking the drive, although
before doing so you may want to visit the newsgroup
for the Windows version you're using.
FWIW, if the CompuUSA folks were told the error you're
getting they should have known that it was likely not a
problem with the software you were exchanging, but
a harddrive issue.

========
<<"hummingbirdhill" <[email protected]> wrote in

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