Off2K3 full install thinks it's an upgrade??!!??

[Sandra Brown]

Hi folks. I hope some of you Ofice gurus can help decipher this
situation. Please bear with me as it's a long story:

Background & Situation:
A client of mine used to use another service company. That other
company installed about a half dozen computers (7 actually) with
illegal copies of Windows XP Pro and MS Office 2003 Pro.

They turfed him and brought my company in. It was on the agreement
that they get "legit" right away.

We found they had VLK versions of both XP and Office. We purchased
legitimate VLK keys for XP and swapped the keys. OS problem solved.

We bought 6 VLKs for Office 2003 Standard and one VLK for Pro.

We uninstalled at each computer and reinstalled using the media we
bought. All seemed to go great.

A couple of weeks later, one of the users that got the standard
version tried, for the first time since the change, to open an Excel
file. She was prompted to insert the original CD. We inserted the
media disk we bought and it gives an error saying the file it was
looking for could not be found. I failed to write down the name but
the file started with "SKU"

I then went into add/remove prorams and found that both Standard and
Pro version were listed, so I guess my technician failed to uninstall
the Pro version or it failed to uniinstall.

I saved the PST file for her email and uninstalled both versions,
thinking I'd just do a fresh install. After uninstalling and
rebooting, I tried to install but I get "The expected version of the
product was not found on your system"

I renamed the folder under Program Files and I edited the registry: I
exported the entire registry then, (under both HKLM and HKCU, I went
to Software\Microsoft and renamed the Office key to "OLDoffice"

Reboot -- try again -- same problem. The autorun somehow thinks I'm
upgrading from some other version rather than doing a fresh install.


I'm stumped: any ideas as to what to do next??

 

[Bob Buckland ?:-\)]

Hi Sandra,

See if the information in this article applies:
http://support.microsoft.com/kb/896866/en-us?FR=1

Having two Office 2003 suites installed can cause some confusion to the system

FWIW, the 2nd newsgroup you listed in your posting
microsoft.public.office
is not one carried on the MS News server at
news://msnews.microsoft.com

============
Hi folks. I hope some of you Ofice gurus can help decipher this
situation. Please bear with me as it's a long story:

Background & Situation:
A client of mine used to use another service company. That other
company installed about a half dozen computers (7 actually) with
illegal copies of Windows XP Pro and MS Office 2003 Pro.

They turfed him and brought my company in. It was on the agreement
that they get "legit" right away.

We found they had VLK versions of both XP and Office. We purchased
legitimate VLK keys for XP and swapped the keys. OS problem solved.

We bought 6 VLKs for Office 2003 Standard and one VLK for Pro.

We uninstalled at each computer and reinstalled using the media we
bought. All seemed to go great.

A couple of weeks later, one of the users that got the standard
version tried, for the first time since the change, to open an Excel
file. She was prompted to insert the original CD. We inserted the
media disk we bought and it gives an error saying the file it was
looking for could not be found. I failed to write down the name but
the file started with "SKU"

I then went into add/remove prorams and found that both Standard and
Pro version were listed, so I guess my technician failed to uninstall
the Pro version or it failed to uniinstall.

I saved the PST file for her email and uninstalled both versions,
thinking I'd just do a fresh install. After uninstalling and
rebooting, I tried to install but I get "The expected version of the
product was not found on your system"

I renamed the folder under Program Files and I edited the registry: I
exported the entire registry then, (under both HKLM and HKCU, I went
to Software\Microsoft and renamed the Office key to "OLDoffice"

Reboot -- try again -- same problem. The autorun somehow thinks I'm
upgrading from some other version rather than doing a fresh install.


I'm stumped: any ideas as to what to do next?? >>

 

[Bob Buckland ?:-\)]

Hi Sandra,

See if the information in this article applies:
http://support.microsoft.com/kb/896866/en-us?FR=1

Having two Office 2003 suites installed can cause some confusion to the system

FWIW, the 2nd newsgroup you listed in your posting
microsoft.public.office
is not one carried on the MS News server at
news://msnews.microsoft.com

============
Hi folks. I hope some of you Ofice gurus can help decipher this
situation. Please bear with me as it's a long story:

Background & Situation:
A client of mine used to use another service company. That other
company installed about a half dozen computers (7 actually) with
illegal copies of Windows XP Pro and MS Office 2003 Pro.

They turfed him and brought my company in. It was on the agreement
that they get "legit" right away.

We found they had VLK versions of both XP and Office. We purchased
legitimate VLK keys for XP and swapped the keys. OS problem solved.

We bought 6 VLKs for Office 2003 Standard and one VLK for Pro.

We uninstalled at each computer and reinstalled using the media we
bought. All seemed to go great.

A couple of weeks later, one of the users that got the standard
version tried, for the first time since the change, to open an Excel
file. She was prompted to insert the original CD. We inserted the
media disk we bought and it gives an error saying the file it was
looking for could not be found. I failed to write down the name but
the file started with "SKU"

I then went into add/remove prorams and found that both Standard and
Pro version were listed, so I guess my technician failed to uninstall
the Pro version or it failed to uniinstall.

I saved the PST file for her email and uninstalled both versions,
thinking I'd just do a fresh install. After uninstalling and
rebooting, I tried to install but I get "The expected version of the
product was not found on your system"

I renamed the folder under Program Files and I edited the registry: I
exported the entire registry then, (under both HKLM and HKCU, I went
to Software\Microsoft and renamed the Office key to "OLDoffice"

Reboot -- try again -- same problem. The autorun somehow thinks I'm
upgrading from some other version rather than doing a fresh install.


I'm stumped: any ideas as to what to do next?? >>

 

[Bob Buckland ?:-\)]

Hi Sandra,

See if the information in this article applies:
http://support.microsoft.com/kb/896866/en-us?FR=1

Having two Office 2003 suites installed can cause some confusion to the system

FWIW, the 2nd newsgroup you listed in your posting
microsoft.public.office
is not one carried on the MS News server at
news://msnews.microsoft.com

============
Hi folks. I hope some of you Ofice gurus can help decipher this
situation. Please bear with me as it's a long story:

Background & Situation:
A client of mine used to use another service company. That other
company installed about a half dozen computers (7 actually) with
illegal copies of Windows XP Pro and MS Office 2003 Pro.

They turfed him and brought my company in. It was on the agreement
that they get "legit" right away.

We found they had VLK versions of both XP and Office. We purchased
legitimate VLK keys for XP and swapped the keys. OS problem solved.

We bought 6 VLKs for Office 2003 Standard and one VLK for Pro.

We uninstalled at each computer and reinstalled using the media we
bought. All seemed to go great.

A couple of weeks later, one of the users that got the standard
version tried, for the first time since the change, to open an Excel
file. She was prompted to insert the original CD. We inserted the
media disk we bought and it gives an error saying the file it was
looking for could not be found. I failed to write down the name but
the file started with "SKU"

I then went into add/remove prorams and found that both Standard and
Pro version were listed, so I guess my technician failed to uninstall
the Pro version or it failed to uniinstall.

I saved the PST file for her email and uninstalled both versions,
thinking I'd just do a fresh install. After uninstalling and
rebooting, I tried to install but I get "The expected version of the
product was not found on your system"

I renamed the folder under Program Files and I edited the registry: I
exported the entire registry then, (under both HKLM and HKCU, I went
to Software\Microsoft and renamed the Office key to "OLDoffice"

Reboot -- try again -- same problem. The autorun somehow thinks I'm
upgrading from some other version rather than doing a fresh install.


I'm stumped: any ideas as to what to do next?? >>

 

[Bob Buckland ?:-\)]

Hi Sandra,

See if the information in this article applies:
http://support.microsoft.com/kb/896866/en-us?FR=1

Having two Office 2003 suites installed can cause some confusion to the system

FWIW, the 2nd newsgroup you listed in your posting
microsoft.public.office
is not one carried on the MS News server at
news://msnews.microsoft.com

============
Hi folks. I hope some of you Ofice gurus can help decipher this
situation. Please bear with me as it's a long story:

Background & Situation:
A client of mine used to use another service company. That other
company installed about a half dozen computers (7 actually) with
illegal copies of Windows XP Pro and MS Office 2003 Pro.

They turfed him and brought my company in. It was on the agreement
that they get "legit" right away.

We found they had VLK versions of both XP and Office. We purchased
legitimate VLK keys for XP and swapped the keys. OS problem solved.

We bought 6 VLKs for Office 2003 Standard and one VLK for Pro.

We uninstalled at each computer and reinstalled using the media we
bought. All seemed to go great.

A couple of weeks later, one of the users that got the standard
version tried, for the first time since the change, to open an Excel
file. She was prompted to insert the original CD. We inserted the
media disk we bought and it gives an error saying the file it was
looking for could not be found. I failed to write down the name but
the file started with "SKU"

I then went into add/remove prorams and found that both Standard and
Pro version were listed, so I guess my technician failed to uninstall
the Pro version or it failed to uniinstall.

I saved the PST file for her email and uninstalled both versions,
thinking I'd just do a fresh install. After uninstalling and
rebooting, I tried to install but I get "The expected version of the
product was not found on your system"

I renamed the folder under Program Files and I edited the registry: I
exported the entire registry then, (under both HKLM and HKCU, I went
to Software\Microsoft and renamed the Office key to "OLDoffice"

Reboot -- try again -- same problem. The autorun somehow thinks I'm
upgrading from some other version rather than doing a fresh install.


I'm stumped: any ideas as to what to do next?? >>

 

[Bob Buckland ?:-\)]

Hi Sandra,

See if the information in this article applies:
http://support.microsoft.com/kb/896866/en-us?FR=1

Having two Office 2003 suites installed can cause some confusion to the system

FWIW, the 2nd newsgroup you listed in your posting
microsoft.public.office
is not one carried on the MS News server at
news://msnews.microsoft.com

============
Hi folks. I hope some of you Ofice gurus can help decipher this
situation. Please bear with me as it's a long story:

Background & Situation:
A client of mine used to use another service company. That other
company installed about a half dozen computers (7 actually) with
illegal copies of Windows XP Pro and MS Office 2003 Pro.

They turfed him and brought my company in. It was on the agreement
that they get "legit" right away.

We found they had VLK versions of both XP and Office. We purchased
legitimate VLK keys for XP and swapped the keys. OS problem solved.

We bought 6 VLKs for Office 2003 Standard and one VLK for Pro.

We uninstalled at each computer and reinstalled using the media we
bought. All seemed to go great.

A couple of weeks later, one of the users that got the standard
version tried, for the first time since the change, to open an Excel
file. She was prompted to insert the original CD. We inserted the
media disk we bought and it gives an error saying the file it was
looking for could not be found. I failed to write down the name but
the file started with "SKU"

I then went into add/remove prorams and found that both Standard and
Pro version were listed, so I guess my technician failed to uninstall
the Pro version or it failed to uniinstall.

I saved the PST file for her email and uninstalled both versions,
thinking I'd just do a fresh install. After uninstalling and
rebooting, I tried to install but I get "The expected version of the
product was not found on your system"

I renamed the folder under Program Files and I edited the registry: I
exported the entire registry then, (under both HKLM and HKCU, I went
to Software\Microsoft and renamed the Office key to "OLDoffice"

Reboot -- try again -- same problem. The autorun somehow thinks I'm
upgrading from some other version rather than doing a fresh install.


I'm stumped: any ideas as to what to do next?? >>

 

[Sandra Brown]

Hi Sandra,

See if the information in this article applies:
http://support.microsoft.com/kb/896866/en-us?FR=1

Having two Office 2003 suites installed can cause some confusion to the system

FWIW, the 2nd newsgroup you listed in your posting
microsoft.public.office
is not one carried on the MS News server at
news://msnews.microsoft.com

============
Hi folks. I hope some of you Ofice gurus can help decipher this
situation. Please bear with me as it's a long story:

Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?

 

[Sandra Brown]

Hi Sandra,

See if the information in this article applies:
http://support.microsoft.com/kb/896866/en-us?FR=1

Having two Office 2003 suites installed can cause some confusion to the system

FWIW, the 2nd newsgroup you listed in your posting
microsoft.public.office
is not one carried on the MS News server at
news://msnews.microsoft.com

============
Hi folks. I hope some of you Ofice gurus can help decipher this
situation. Please bear with me as it's a long story:

Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?

 

[Sandra Brown]

Hi Sandra,

See if the information in this article applies:
http://support.microsoft.com/kb/896866/en-us?FR=1

Having two Office 2003 suites installed can cause some confusion to the system

FWIW, the 2nd newsgroup you listed in your posting
microsoft.public.office
is not one carried on the MS News server at
news://msnews.microsoft.com

============
Hi folks. I hope some of you Ofice gurus can help decipher this
situation. Please bear with me as it's a long story:

Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?

 

[Sandra Brown]

Hi Sandra,

See if the information in this article applies:
http://support.microsoft.com/kb/896866/en-us?FR=1

Having two Office 2003 suites installed can cause some confusion to the system

FWIW, the 2nd newsgroup you listed in your posting
microsoft.public.office
is not one carried on the MS News server at
news://msnews.microsoft.com

============
Hi folks. I hope some of you Ofice gurus can help decipher this
situation. Please bear with me as it's a long story:

Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?

 

[Sandra Brown]

Hi Sandra,

See if the information in this article applies:
http://support.microsoft.com/kb/896866/en-us?FR=1

Having two Office 2003 suites installed can cause some confusion to the system

FWIW, the 2nd newsgroup you listed in your posting
microsoft.public.office
is not one carried on the MS News server at
news://msnews.microsoft.com

============
Hi folks. I hope some of you Ofice gurus can help decipher this
situation. Please bear with me as it's a long story:

Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?

 

[Bob Buckland ?:-\)]

Hi Mike,

You may want to use the MS Installer cleanup utility then
http://support.microsoft.com/kb/290301/en-us?FR=1
restart and build the \MSOCache (LIS) folder from scratch, but don't lose the list of files in that article. They may come in
handy.

============Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System Beta

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi Mike,

You may want to use the MS Installer cleanup utility then
http://support.microsoft.com/kb/290301/en-us?FR=1
restart and build the \MSOCache (LIS) folder from scratch, but don't lose the list of files in that article. They may come in
handy.

============Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System Beta

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi Mike,

You may want to use the MS Installer cleanup utility then
http://support.microsoft.com/kb/290301/en-us?FR=1
restart and build the \MSOCache (LIS) folder from scratch, but don't lose the list of files in that article. They may come in
handy.

============Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System Beta

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi Mike,

You may want to use the MS Installer cleanup utility then
http://support.microsoft.com/kb/290301/en-us?FR=1
restart and build the \MSOCache (LIS) folder from scratch, but don't lose the list of files in that article. They may come in
handy.

============Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System Beta

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi Mike,

You may want to use the MS Installer cleanup utility then
http://support.microsoft.com/kb/290301/en-us?FR=1
restart and build the \MSOCache (LIS) folder from scratch, but don't lose the list of files in that article. They may come in
handy.

============Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System Beta

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[Mike Brown]

Hi Mike,

You may want to use the MS Installer cleanup utility then
http://support.microsoft.com/kb/290301/en-us?FR=1
restart and build the \MSOCache (LIS) folder from scratch, but don't lose the list of files in that article. They may come in
handy.

============
Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?>>

Hi again, Bob, and thanks for helping.

Based on the fact that I've uninstalled both versions of Office, I
think I need to be at the point where there is no trace of Office on
the drive so the install disk will do a full install rather than
thinking it's doing an upgrade.

The first step above -- download and use the MS Installer cleanup
utility -- should, if I understand you, remove any files and/or
registry entries associated with Office

I'm confused as to why I should print a list of the files involved and
"build the \MSOCache (LIS) folder from scratch". Isn't that what a
full install will do?

 

[Mike Brown]

Hi Mike,

You may want to use the MS Installer cleanup utility then
http://support.microsoft.com/kb/290301/en-us?FR=1
restart and build the \MSOCache (LIS) folder from scratch, but don't lose the list of files in that article. They may come in
handy.

============
Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?>>

Hi again, Bob, and thanks for helping.

Based on the fact that I've uninstalled both versions of Office, I
think I need to be at the point where there is no trace of Office on
the drive so the install disk will do a full install rather than
thinking it's doing an upgrade.

The first step above -- download and use the MS Installer cleanup
utility -- should, if I understand you, remove any files and/or
registry entries associated with Office

I'm confused as to why I should print a list of the files involved and
"build the \MSOCache (LIS) folder from scratch". Isn't that what a
full install will do?

 

[Mike Brown]

Hi Mike,

You may want to use the MS Installer cleanup utility then
http://support.microsoft.com/kb/290301/en-us?FR=1
restart and build the \MSOCache (LIS) folder from scratch, but don't lose the list of files in that article. They may come in
handy.

============
Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?>>

Hi again, Bob, and thanks for helping.

Based on the fact that I've uninstalled both versions of Office, I
think I need to be at the point where there is no trace of Office on
the drive so the install disk will do a full install rather than
thinking it's doing an upgrade.

The first step above -- download and use the MS Installer cleanup
utility -- should, if I understand you, remove any files and/or
registry entries associated with Office

I'm confused as to why I should print a list of the files involved and
"build the \MSOCache (LIS) folder from scratch". Isn't that what a
full install will do?

 

[Mike Brown]

Hi Mike,

You may want to use the MS Installer cleanup utility then
http://support.microsoft.com/kb/290301/en-us?FR=1
restart and build the \MSOCache (LIS) folder from scratch, but don't lose the list of files in that article. They may come in
handy.

============
Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?>>

Hi again, Bob, and thanks for helping.

Based on the fact that I've uninstalled both versions of Office, I
think I need to be at the point where there is no trace of Office on
the drive so the install disk will do a full install rather than
thinking it's doing an upgrade.

The first step above -- download and use the MS Installer cleanup
utility -- should, if I understand you, remove any files and/or
registry entries associated with Office

I'm confused as to why I should print a list of the files involved and
"build the \MSOCache (LIS) folder from scratch". Isn't that what a
full install will do?