Offce Update fals after loading Office 2003

[Steve]

I get the following when attempting to use the web update
utility. I got the message during the install to insert
the original CD, but I ignored this message. The install
completed, and I reviewed the KB article. This article
does not give a method to recover or fix this problem.
Does anyone know how I can force the installer to recache
the installer package?


Error! Unable to check for updates on this computer Help

The Office Update site is unable to check for updates on
this computer. This may be happening because of one of the
following reasons:

You installed Office updates in the past and then upgraded
from Windows Installer version 1.0 to Windows Installer
version 1.1. For more information see the KB article
Windows Installer May Prompt for Install Source if
Unavailable.

Microsoft updater fails to find updates\\Microsoft
Knowledge Base Article - 251214

 

[Guest]

Wow! Steve... look at the post that just made it right
after yours. Are you and I on the same "mission"???

Hoib

 

[SteveB]

-----Original Message-----
Wow! Steve... look at the post that just made it right
after yours. Are you and I on the same "mission"???

Hoib
.

Exactly the same problem here. Also, when I run Word then
I get the 'Windows Installation' window pop up as though
I am trying to install a program rather than just trying
to run it. Cannot uninstall OfficeXP either. Any answers
on this one yet?
Steve

 

[Guest]

Here's something I found further down...

There are some known issues with the Office Update site.
You could try going directly to each KB article, download
the updates manually and install
them directly, that has been a successful workaround for
some folks. Some people have also found the executables
which were downloaded from Office
Update in their temp folders and run them from there. Is
as if they downloaded okay but never actually ran.

Here are some other things that have been suggested:

1. Deleting IE Cache.

In cases where the temporary Internet explorer cache
folder is running out of allotted space, you may be not
be able to download the Office Update
control. You can free up space by deleting the Temporary
Internet Files cache using the "Delete Files" button in
the "General" tab under "Tools |
Internet options" menu.

2. Check IE's security settings.

Ensure that your IE browser allows / prompts registering
of signed Active X controls. Follow the steps below to
add http://office.microsoft.com to the
list of Trusted Sites so that the Office Update ActiveX
control can load successfully.

a. On the Tools menu, click Internet Options and
then click the Security tab.
b. In the list of Web content zones, click the
Trusted sites icon.
c. Click Sites.
d. Clear the Require Server verification (https) for
all sites in this zone check box .
e. In the Add this Website to the zone box, enter
the Internet address http://office.microsoft.com.
f. Click Add.
g. Click OK, and then click OK again.

3. Deleting Office Update detection folder.

Also try deleting the C:\Program Files\OfficeUpdate11
folder which contains
the detection catalog and downloaded patch files used by
the site.

4. Deleting ActiveX control.

The Office Update ActiveX control can get into a bad
state in certain conditions and should be reinstalled.
First close IE. Then delete the file
c:\Windows\opuc.dll for Windows 9X and Windows XP and
c:\Winnt\opuc.dll for Windows 2000.

Try going back to
http://office.microsoft.com/OfficeUpdate/ to perform
detection again. If it still fails, follow the steps
below.


5. Temporarily turn off Personal Firewall, Download
Manager, Pop-up blockers and Web Acceleration products

If there are Personal Firewall, Download Manager, Pop-up
blockers, or Web Accelerator products installed,
temporarily turn off these products and try
detection again. Popular products include:

· Get Right (Download Manager)
· Download Accelerator
· Zone Labs (Personal Firewall)
· Norton Personal Firewall
· McAfee Personal firewall

And finally, if that doesn't work, here's something else
to try:

1) Use a utility to clean out the Windows Installer
data, 290301 - Description of the Windows Installer
CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-
us;290301&Product=offx

2) Reinstall Office

3) Apply your updates


If one of these solutions works for you, please post
back. Thanks--

 

[Guest]

See the post under my original at 12:56PM. There are a
number of suggestions to try.

 

[SteveB]

-----Original Message-----
See the post under my original at 12:56PM. There are a
number of suggestions to try.


.

Problem now fixed and thanks for the advice.
After spending a rediculous amount of time downloading
all the OfficeXP updates and trying, unsuccessfully to
install them, the problem of not being able to uninstall
OfficeXP was finally solved by using the Windows
Installer Cleanup utility. After removing OfficeXP it was
then installed successfully. The updates, which I had
downloaded earlier, were then installed manually and
everything now works as it should.