Office 04/08 Documents taking long time to open over AFP/SMB WAN

[maccentric]

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

One of our clients is complaining that multiple people are having difficulty opening Microsoft Office Documents (new and old filetypes, .doc and .docx, for example) in a timely matter over AFP or SMB. This occurs in both Office 2004 and 2008.

The clients (running Leopard) are accessing these documents from an Xserve running Leopard Server (10.5.2) that is hosted remotely. No one has access to their server locally.

We tried reproducing this issue in the evening time and did not see a problem. The client is still reporting problems from multiple users.

Any Suggestions?

Thanks!

 

[John McGhie]

No "useful" suggestions. Apple and Microsoft are both working on some nasty
file transport issues to do with the network transport.

We are hoping that the Microsoft update that is due out shortly will offer
some relief, but the problem is dependant upon both companies issuing
updates.

Sorry!

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

One of our clients is complaining that multiple people are having difficulty
opening Microsoft Office Documents (new and old filetypes, .doc and .docx, for
example) in a timely matter over AFP or SMB. This occurs in both Office 2004
and 2008.

The clients (running Leopard) are accessing these documents from an Xserve
running Leopard Server (10.5.2) that is hosted remotely. No one has access to
their server locally.

We tried reproducing this issue in the evening time and did not see a problem.
The client is still reporting problems from multiple users.

Any Suggestions?

Thanks!

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John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]