K
keith.corrigan
All Office applications on a clients cpu are repeatedly crashing.
The following errors are lsited in the Event logs:
Event Type: Error
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7001
Date: 9/17/2008
Time: 12:48:13 PM
User: N/A
Computer: LFIWS480IW035
Description:
ID: 3, Application Name: Microsoft Office PowerPoint, Application
Version: 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This
session lasted 2 seconds with 0 seconds of active time. This session
ended with a crash.
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 9/17/2008
Time: 1:24:57 PM
User: N/A
Computer: LFIWS480IW035
Description:
Faulting application powerpnt.exe, version 12.0.6300.5000, stamp
47606dee, faulting module mso.dll, version 12.0.6213.1000, stamp
46eafebf, debug? 0, fault address 0x001a501c.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 70 00 6f 00 77 00 .p.o.w.
0030: 65 00 72 00 70 00 6e 00 e.r.p.n.
0038: 74 00 2e 00 65 00 78 00 t...e.x.
0040: 65 00 20 00 31 00 32 00 e. .1.2.
0048: 2e 00 30 00 2e 00 36 00 ..0...6.
0050: 33 00 30 00 30 00 2e 00 3.0.0...
0058: 35 00 30 00 30 00 30 00 5.0.0.0.
0060: 20 00 34 00 37 00 36 00 .4.7.6.
0068: 30 00 36 00 64 00 65 00 0.6.d.e.
0070: 65 00 20 00 69 00 6e 00 e. .i.n.
0078: 20 00 6d 00 73 00 6f 00 .m.s.o.
0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
0088: 20 00 31 00 32 00 2e 00 .1.2...
0090: 30 00 2e 00 36 00 32 00 0...6.2.
0098: 31 00 33 00 2e 00 31 00 1.3...1.
00a0: 30 00 30 00 30 00 20 00 0.0.0. .
00a8: 34 00 36 00 65 00 61 00 4.6.e.a.
00b0: 66 00 65 00 62 00 66 00 f.e.b.f.
00b8: 20 00 66 00 44 00 65 00 .f.D.e.
00c0: 62 00 75 00 67 00 20 00 b.u.g. .
00c8: 30 00 20 00 61 00 74 00 0. .a.t.
00d0: 20 00 6f 00 66 00 66 00 .o.f.f.
00d8: 73 00 65 00 74 00 20 00 s.e.t. .
00e0: 30 00 30 00 31 00 61 00 0.0.1.a.
00e8: 35 00 30 00 31 00 63 00 5.0.1.c.
00f0: 0d 00 0a 00 ....
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 9/17/2008
Time: 1:31:17 PM
User: N/A
Computer: LFIWS480IW035
Description:
EventType offdiag12, P1
c1245a15-7f6e-40d2-8927-8c384b956adcc3d50035-585b-40f1-96e2-c8a79501dd66,
P2 NIL, P3 NIL, P4 NIL, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6f 00 66 00 66 00 64 00 o.f.f.d.
0008: 69 00 61 00 67 00 31 00 i.a.g.1.
0010: 32 00 2c 00 20 00 63 00 2.,. .c.
0018: 31 00 32 00 34 00 35 00 1.2.4.5.
0020: 61 00 31 00 35 00 2d 00 a.1.5.-.
0028: 37 00 66 00 36 00 65 00 7.f.6.e.
0030: 2d 00 34 00 30 00 64 00 -.4.0.d.
0038: 32 00 2d 00 38 00 39 00 2.-.8.9.
0040: 32 00 37 00 2d 00 38 00 2.7.-.8.
0048: 63 00 33 00 38 00 34 00 c.3.8.4.
0050: 62 00 39 00 35 00 36 00 b.9.5.6.
0058: 61 00 64 00 63 00 63 00 a.d.c.c.
0060: 33 00 64 00 35 00 30 00 3.d.5.0.
0068: 30 00 33 00 35 00 2d 00 0.3.5.-.
0070: 35 00 38 00 35 00 62 00 5.8.5.b.
0078: 2d 00 34 00 30 00 66 00 -.4.0.f.
0080: 31 00 2d 00 39 00 36 00 1.-.9.6.
0088: 65 00 32 00 2d 00 63 00 e.2.-.c.
0090: 38 00 61 00 37 00 39 00 8.a.7.9.
0098: 35 00 30 00 31 00 64 00 5.0.1.d.
00a0: 64 00 36 00 36 00 2c 00 d.6.6.,.
00a8: 20 00 4e 00 49 00 4c 00 .N.I.L.
00b0: 2c 00 20 00 4e 00 49 00 ,. .N.I.
00b8: 4c 00 2c 00 20 00 4e 00 L.,. .N.
00c0: 49 00 4c 00 2c 00 20 00 I.L.,. .
00c8: 4e 00 49 00 4c 00 2c 00 N.I.L.,.
00d0: 20 00 4e 00 49 00 4c 00 .N.I.L.
00d8: 2c 00 20 00 4e 00 49 00 ,. .N.I.
00e0: 4c 00 2c 00 20 00 4e 00 L.,. .N.
00e8: 49 00 4c 00 2c 00 20 00 I.L.,. .
00f0: 4e 00 49 00 4c 00 20 00 N.I.L. .
00f8: 4e 00 49 00 4c 00 0d 00 N.I.L...
0100: 0a 00 ..
The user is running Windows XP SP2 and using Office 07 SP1. She is
doing nothing in common when these errors occur. They happen at random
times and with all Office applications. The errors above just happen to
be the most recent. Please help. I found all kinds of refrences to this
but no fixes. I can't believe that my client is the first to experience
an issue like this.
Thanks in advance.
~keith
The following errors are lsited in the Event logs:
Event Type: Error
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7001
Date: 9/17/2008
Time: 12:48:13 PM
User: N/A
Computer: LFIWS480IW035
Description:
ID: 3, Application Name: Microsoft Office PowerPoint, Application
Version: 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This
session lasted 2 seconds with 0 seconds of active time. This session
ended with a crash.
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 9/17/2008
Time: 1:24:57 PM
User: N/A
Computer: LFIWS480IW035
Description:
Faulting application powerpnt.exe, version 12.0.6300.5000, stamp
47606dee, faulting module mso.dll, version 12.0.6213.1000, stamp
46eafebf, debug? 0, fault address 0x001a501c.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 70 00 6f 00 77 00 .p.o.w.
0030: 65 00 72 00 70 00 6e 00 e.r.p.n.
0038: 74 00 2e 00 65 00 78 00 t...e.x.
0040: 65 00 20 00 31 00 32 00 e. .1.2.
0048: 2e 00 30 00 2e 00 36 00 ..0...6.
0050: 33 00 30 00 30 00 2e 00 3.0.0...
0058: 35 00 30 00 30 00 30 00 5.0.0.0.
0060: 20 00 34 00 37 00 36 00 .4.7.6.
0068: 30 00 36 00 64 00 65 00 0.6.d.e.
0070: 65 00 20 00 69 00 6e 00 e. .i.n.
0078: 20 00 6d 00 73 00 6f 00 .m.s.o.
0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
0088: 20 00 31 00 32 00 2e 00 .1.2...
0090: 30 00 2e 00 36 00 32 00 0...6.2.
0098: 31 00 33 00 2e 00 31 00 1.3...1.
00a0: 30 00 30 00 30 00 20 00 0.0.0. .
00a8: 34 00 36 00 65 00 61 00 4.6.e.a.
00b0: 66 00 65 00 62 00 66 00 f.e.b.f.
00b8: 20 00 66 00 44 00 65 00 .f.D.e.
00c0: 62 00 75 00 67 00 20 00 b.u.g. .
00c8: 30 00 20 00 61 00 74 00 0. .a.t.
00d0: 20 00 6f 00 66 00 66 00 .o.f.f.
00d8: 73 00 65 00 74 00 20 00 s.e.t. .
00e0: 30 00 30 00 31 00 61 00 0.0.1.a.
00e8: 35 00 30 00 31 00 63 00 5.0.1.c.
00f0: 0d 00 0a 00 ....
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 9/17/2008
Time: 1:31:17 PM
User: N/A
Computer: LFIWS480IW035
Description:
EventType offdiag12, P1
c1245a15-7f6e-40d2-8927-8c384b956adcc3d50035-585b-40f1-96e2-c8a79501dd66,
P2 NIL, P3 NIL, P4 NIL, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6f 00 66 00 66 00 64 00 o.f.f.d.
0008: 69 00 61 00 67 00 31 00 i.a.g.1.
0010: 32 00 2c 00 20 00 63 00 2.,. .c.
0018: 31 00 32 00 34 00 35 00 1.2.4.5.
0020: 61 00 31 00 35 00 2d 00 a.1.5.-.
0028: 37 00 66 00 36 00 65 00 7.f.6.e.
0030: 2d 00 34 00 30 00 64 00 -.4.0.d.
0038: 32 00 2d 00 38 00 39 00 2.-.8.9.
0040: 32 00 37 00 2d 00 38 00 2.7.-.8.
0048: 63 00 33 00 38 00 34 00 c.3.8.4.
0050: 62 00 39 00 35 00 36 00 b.9.5.6.
0058: 61 00 64 00 63 00 63 00 a.d.c.c.
0060: 33 00 64 00 35 00 30 00 3.d.5.0.
0068: 30 00 33 00 35 00 2d 00 0.3.5.-.
0070: 35 00 38 00 35 00 62 00 5.8.5.b.
0078: 2d 00 34 00 30 00 66 00 -.4.0.f.
0080: 31 00 2d 00 39 00 36 00 1.-.9.6.
0088: 65 00 32 00 2d 00 63 00 e.2.-.c.
0090: 38 00 61 00 37 00 39 00 8.a.7.9.
0098: 35 00 30 00 31 00 64 00 5.0.1.d.
00a0: 64 00 36 00 36 00 2c 00 d.6.6.,.
00a8: 20 00 4e 00 49 00 4c 00 .N.I.L.
00b0: 2c 00 20 00 4e 00 49 00 ,. .N.I.
00b8: 4c 00 2c 00 20 00 4e 00 L.,. .N.
00c0: 49 00 4c 00 2c 00 20 00 I.L.,. .
00c8: 4e 00 49 00 4c 00 2c 00 N.I.L.,.
00d0: 20 00 4e 00 49 00 4c 00 .N.I.L.
00d8: 2c 00 20 00 4e 00 49 00 ,. .N.I.
00e0: 4c 00 2c 00 20 00 4e 00 L.,. .N.
00e8: 49 00 4c 00 2c 00 20 00 I.L.,. .
00f0: 4e 00 49 00 4c 00 20 00 N.I.L. .
00f8: 4e 00 49 00 4c 00 0d 00 N.I.L...
0100: 0a 00 ..
The user is running Windows XP SP2 and using Office 07 SP1. She is
doing nothing in common when these errors occur. They happen at random
times and with all Office applications. The errors above just happen to
be the most recent. Please help. I found all kinds of refrences to this
but no fixes. I can't believe that my client is the first to experience
an issue like this.
Thanks in advance.
~keith