J
JFoster
Hello Everyone,
Recently I had a computer with a corrupt windows file in system 32. I ran a
repair and everything seemed to come up ok. When the user tried to start
using office, it told her that Office 07 Standard needed to be re-installed.
I tried using add/remove but that wouldn't allow the uninstall. I utilized
KB Article 928218 ( http://support.microsoft.com/kb/928218 ) for manually
uninstalling the 07 files when add/remove wont work.
After following all the procedures in the above KB article, I restarted and
began an installation of Office 07 Standard. About 2 minutes into the
installation (no progress bar movement I can see) the installation quits and
a generic error message pops up informing me the installation had an error
and needs to quit.
Event Viewer shows the following:
Source: Microsoft Office 12
Type: Error
Event ID: 5000
Descritpion:
EvenType office12setup, P1 {10120000-0f00-0000-0000-0000000ff1ce},
P2 12.0.4515. 1014, P3 x, P4 unexpectederror, P5 standard.ww_standardww.xml
P6 x, P7 x, P8 NIL, P9 NIL, P10 NIL
I checked on EVENTID but none of the options on there pertained to my
specific message. The closest one was http://tinyurl.com/39wvrd (goes to
event ID but it had a long URL) but that mainly involved Outlook only.
Extra Info:
- Office is on a VLA and we downloaded the 07 install from Microsoft.
- Downloaded 07 Install resides on a network share
- The install has been done directly from the share, as well as copying the
folder to the users desktop and running it locally.
- This is the first machine in this particular office to have this error
- Norton AV is installed and the installation has been done with this
turned off, turned on, and with the program disabled at startup.
- Spysweeper is installed and the installation has run with this turned
off, on and disabled at startup
- When 07 Standard was first installed on this machine, the install went
through perfectly with no errors. Problems only occurred after the XP system
error and the repair.
I look forward to any ideas someone can offer! Let me know what other
information you might need.
Thanks in advance!
Recently I had a computer with a corrupt windows file in system 32. I ran a
repair and everything seemed to come up ok. When the user tried to start
using office, it told her that Office 07 Standard needed to be re-installed.
I tried using add/remove but that wouldn't allow the uninstall. I utilized
KB Article 928218 ( http://support.microsoft.com/kb/928218 ) for manually
uninstalling the 07 files when add/remove wont work.
After following all the procedures in the above KB article, I restarted and
began an installation of Office 07 Standard. About 2 minutes into the
installation (no progress bar movement I can see) the installation quits and
a generic error message pops up informing me the installation had an error
and needs to quit.
Event Viewer shows the following:
Source: Microsoft Office 12
Type: Error
Event ID: 5000
Descritpion:
EvenType office12setup, P1 {10120000-0f00-0000-0000-0000000ff1ce},
P2 12.0.4515. 1014, P3 x, P4 unexpectederror, P5 standard.ww_standardww.xml
P6 x, P7 x, P8 NIL, P9 NIL, P10 NIL
I checked on EVENTID but none of the options on there pertained to my
specific message. The closest one was http://tinyurl.com/39wvrd (goes to
event ID but it had a long URL) but that mainly involved Outlook only.
Extra Info:
- Office is on a VLA and we downloaded the 07 install from Microsoft.
- Downloaded 07 Install resides on a network share
- The install has been done directly from the share, as well as copying the
folder to the users desktop and running it locally.
- This is the first machine in this particular office to have this error
- Norton AV is installed and the installation has been done with this
turned off, turned on, and with the program disabled at startup.
- Spysweeper is installed and the installation has run with this turned
off, on and disabled at startup
- When 07 Standard was first installed on this machine, the install went
through perfectly with no errors. Problems only occurred after the XP system
error and the repair.
I look forward to any ideas someone can offer! Let me know what other
information you might need.
Thanks in advance!