Office 10.1.5 Update Crashes

[Tony H]

I'm trying to update Office X from 10.1.4 to 10.1.5 but keep getting
the following error message:
"an error prevented the update from completing 11002:2,-15"

I tried to re-install 10.1.4 to see if that helped and got the same
message.

Any suggestions?

Thanks.

 

[J.E. McGimpsey]

I'm trying to update Office X from 10.1.4 to 10.1.5 but keep getting
the following error message:
"an error prevented the update from completing 11002:2,-15"

I tried to re-install 10.1.4 to see if that helped and got the same
message.

Any suggestions?

could be a permissions problem:


OS 10.2.x: Run the Disk Utility (in the ./Applications/Utilities
folder). From the First Aid tab, click "Repair Disk Permissions".

OS 10.1.5: Run Repair Privileges (same folder, or download from
Apple: http://docs.info.apple.com/article.html?artnum=106900