OFFICE 12.1.2 WON'T LOAD

[jcostello]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

This is the same problem that occurred with the other previous updates. The updater does not recognize that the previous version Office exists on my computer. Does this mean that I have to delete my Office completely, then reinstall each version? That is what I had to do last time.

 

[CyberTaz]

If you're consistently having this type of problem I'd suggest that you
check your Spotlight settings in System Preferences. The Office Installer
uses Spotlight to locate files, so if Spotlight can't/won't locate them the
program can't update them.

If the settings appear to be OK download the latest OS X COMBO updater for
Tiger & re-apply it, then repair permissions before attempting to install
the Office update. The 10.4.11 Combo Update is available here:

http://www.apple.com/support/downloads/macosx10411comboupdateppc.html

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[jcostello]

If you're consistently having this type of problem I'd suggest that you

check your Spotlight settings in System Preferences. The Office Installer
uses Spotlight to locate files, so if Spotlight can't/won't locate them the
program can't update them.

If the settings appear to be OK download the latest OS X COMBO updater for
Tiger & re-apply it, then repair permissions before attempting to install
the Office update. The 10.4.11 Combo Update is available here:

<http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>

HTH |:>)
Bob Jones
[MVP] Office:Mac

Hi Bob,

I tried your solution. I am afraid it did not work.

Jim Costello

 

[CyberTaz]

Sorry, that often does the trick. Have you by any chance moved/removed any
of the Office 2008 folder's content? If you have - either manually or by
using a utility that gets rid of "unnecessary files" - I'm afraid
reinstalling is your only option. If you haven't...

Here are 2 other suggestions form another poster whose situation was similar
to yours:

====================================
Another member of the Mac user group I am with has provided me with the
answer to my problems regarding the above error message.

You need to repair permissions with Disk Utility, then make sure that the MS
Office folder's permissions are set as follows: User: Read & Write; admin:
Read & Write and Everyone: Read Only. Permissions should be the same for all
contents of that folder.

Another option is to move all MS preference files to the desktop
temporarily, then run the installer. Restore the preferences to their
original location after installation.

====================================

Another approach if neither of those work:

-- Download the update from MS
--Right click on the update file and click "Show Package Contents"
--Navigate to Contents -> Resources
--You need to modify the script: package_updatable. Remove these lines using
Text Edit:

if not found_valid_version:
sys.exit(48)

--Save then close. Now it will update.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[jcostello]

Hello Bob,

The first two solutions did not work. The third one, re: modifying the "Show Package Contents" did work.

Thanks!

I hope your suggestion helps others, and I hope Microsoft takes note.

Thanks again.

Jim Costello

 

[CyberTaz]

Thanks for posting your results!

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Guest]

I had the same problem, so I modified the package resources bit. Worked straight away. Thanks very Much.

Steve
iMac2.4 with Leopard