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Message: [QUOTE="Gerry Hickman, post: 7304977"] Hi, You should never upgrade Windows, always do a fresh install. Very bad move, as I explained above, some critical settings will end up in a user profile of the user who installed the product. Bad move, you probably deleted stuff you needed, and anyway, this should be done from right-click My Computer, Properties, User Profiles. Your computer sounds like it's in a mess. Have a look in the temp folder for user2 %UserProfile%\Local Settings\Temp and see if there are any log files in there related to Office. [/QUOTE]