Office 2000 and office XP

[Ted]

My operating systyem in 2000 professional

I recently tried to uninstall office 2000 from the control
panel. After completion the constrol panel add/remove
still showed it to be there.

I upgraded to offcie xp.

Everytime I run an office pgm say Word the windows
installer is invoked.

Office 2000 is still on the machine in control panel and
all of its files. It is also listing several places in
the regedit file.

How do I get Office 2000 completly off the machine?
How do I get Office xp to stop invoking the installer?

Ted

 

[Seaver]

Dear Ted,

Thank you for your posting.

According to your post, you want to completely remove Office 2000 and then
stop invoking the installer.

If I have misunderstood your concern please don't hesitate to let me know.

I suggest that you perform the following steps:

1. Please temporarily remove Office XP from Add/Remove Programs.

2. Download and Install Eraser2000 from:
http://download.microsoft.com/download/office2000/Utility/3.0/WIN98MeXP/EN-U
S/Eraser2k.exe

Note: ERASER 2000 is a utility that helps you completely remove Microsoft
Office 2000 files and is available by free download. This utility is
designed to run after you run the Setup program for Office 2000 and click
Remove All to remove Office.

3. Run Eraser 2000 tool, after that, reboot the computer.

4. Install Office XP to a folder other than C:\Program Files. For example,
C:\Office XP, after that, reboot computer to test the situation.

Hope it help!

Sincerely,

Seaver Ren

Product Support Services
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights
Get Secure! - www.microsoft.com/security

 

[Ted]

Seaver

Thank you for the eraser2000 idea. Unfortunately it did
not work.

I tried several times but the uninstaller for 2000 SR
Premium from within control panel followed by running the
eraser (even with the agressive /a switch) leaves 2000 SR
premium on the system.

It can be viewsed from the uninstall in control panel and
its files are still in \program files\microsoft office\.

Running the uninstaller several times doesn't change the
situtation.

During the Office XP install, I am prompted to upgrade and
later during the process I am further prompted for the old
2000 SR Premium disk.

Thank you
Ted

 

[Seaver]

Dear Ted,

Thank you for your reply. Please perform the following troubleshooting
steps:

a. Ensure that all the Office programs have been removed.

b. After that, download the Windows Installer CleanUp Utility from the
following URL:
http://download.microsoft.com/download/office2000pro/util20/1/NT4/EN-US/msic
uu.exe

c. Run Windows Installer CleanUp Utility to clean up all entries for the
OEM version of Office.
d. Please launch Registry editor, make backup of the whole registry.
e. After that, access the following registry keys, locate the key, click
Edit, click Delete , and then click Yes:

HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\<OfficeGUID>

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Installer\Produc
ts\<OfficeGUID>
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products\<Office GUID>
HKEY_LOCAL_MACHINE\Software\Microsoft\Office

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\<Offi
ce GUID>
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer

f. Quit Registry Editor. After that, launch Windows Explorer, locate and
delete the following folders:

C:\Program Files\Microsoft Office
C:\Program Files\Common Files\Microsoft Shared\Stationery
C:\Windows\Msagent

g. Run Eraser 2000 tool again, and then reboot the computer.
h. Install Office XP to test the situation.

Regards,

Seaver