Office 2000 Crashes

[Ectoproct]

I have been having difficulty with excel and work (I have Office 2000
Professional). When I am copying graphs to word, excel freezes and I have to
hit enter a couple of times to get it back. Also I cannot access the Help
files in word or excel they freeze when I try to access them and I can hear
the office assistant tapping on the screen, but he does not appear when I
click 'show'... Please help!

 

[Echo S]

I have been having difficulty with excel and work (I have Office 2000
Professional). When I am copying graphs to word, excel freezes and I have to
hit enter a couple of times to get it back. Also I cannot access the Help
files in word or excel they freeze when I try to access them and I can hear
the office assistant tapping on the screen, but he does not appear when I
click 'show'... Please help!

Are you using Norton antivirus? If so, disable the Office plug-in (and make
sure the DLL is unregistered).

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

 

[Ectoproct]

Disabling the office plug-in did not change anything. I was searching
trouble shooters and wondered if my Normal.dot file might be corrupted, when
I tried to search the file in my loca drive it doesn't exist so I can't
rename it! Any help muchly appreciated!

 

[Echo S]

Did you also disable the plug-in DLL? If not, please do.

This also could be a simple display issue. Try turning your hardware
acceleration down as described here:

How to set graphics hardware acceleration back
http://www.rdpslides.com/pptfaq/FAQ00129.htm

I'm always amazed at how many bizarre problems that fixes.

Regarding your Normal.DOT file not being found, it's possible it's a hidden
file, and you specified that Search not look in hidden files. I think it's
generally located somewhere like C:\Documents and
Settings\Username\Application Data\Microsoft\Templates, so you might look
there on your system.

 

[Ectoproct]

I have disabled the plug-in DLL (I'm running Norton Antivirus 2005 by the
way) and still no luck. I also tried setting the graphics hardware
acceleration back but still no luck. I found my Normal.dot file and renamed
it, but no luck. Ahhh! Such a frustrating problem. Let me try to explain
it again. Word opens and generally functions normally except if I try to
open the help file, it freezes and won't do it. also when I copy graphs from
excel into word there is more freezing when I try to re-save, oh and the
problem of not being able to see the Office assistant whe I hit 'show' but I
can hear him tapping on the screen and making zooming noises on arrival.
Thanks for all your help so far Echo!

Did you also disable the plug-in DLL? If not, please do.

This also could be a simple display issue. Try turning your hardware
acceleration down as described here:

How to set graphics hardware acceleration back
http://www.rdpslides.com/pptfaq/FAQ00129.htm

I'm always amazed at how many bizarre problems that fixes.

Regarding your Normal.DOT file not being found, it's possible it's a hidden
file, and you specified that Search not look in hidden files. I think it's
generally located somewhere like C:\Documents and
Settings\Username\Application Data\Microsoft\Templates, so you might look
there on your system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Disabling the office plug-in did not change anything. I was searching
trouble shooters and wondered if my Normal.dot file might be corrupted, when
I tried to search the file in my loca drive it doesn't exist so I can't
rename it! Any help muchly appreciated!

 

[Echo S]

Well, I don't know. Word not opening the Help files -- I suppose that could
be a missing CHM (Help file format) file or something. Freezing when
copying/pasting from Excel into Word made me think of the Norton issue.
Sometimes that can be a simple display thing, too, which turning down
graphics hardware acceleration often resolves. The fact that you can hear
the Office assistant but not see it also made me lean toward graphics
hardware acceleration.

Since those didn't work, then I don't know. Oh, have you tried running
Detect and Repair from the Help menu dropdown?

You haven't mentioned any error messages, so I assume you haven't received
any. Right?

--
Echo [MS PPT MVP]
http://www.echosvoice.com

I have disabled the plug-in DLL (I'm running Norton Antivirus 2005 by the
way) and still no luck. I also tried setting the graphics hardware
acceleration back but still no luck. I found my Normal.dot file and renamed
it, but no luck. Ahhh! Such a frustrating problem. Let me try to explain
it again. Word opens and generally functions normally except if I try to
open the help file, it freezes and won't do it. also when I copy graphs from
excel into word there is more freezing when I try to re-save, oh and the
problem of not being able to see the Office assistant whe I hit 'show' but I
can hear him tapping on the screen and making zooming noises on arrival.
Thanks for all your help so far Echo!

Did you also disable the plug-in DLL? If not, please do.

This also could be a simple display issue. Try turning your hardware
acceleration down as described here:

How to set graphics hardware acceleration back
http://www.rdpslides.com/pptfaq/FAQ00129.htm

I'm always amazed at how many bizarre problems that fixes.

Regarding your Normal.DOT file not being found, it's possible it's a hidden
file, and you specified that Search not look in hidden files. I think it's
generally located somewhere like C:\Documents and
Settings\Username\Application Data\Microsoft\Templates, so you might look
there on your system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Disabling the office plug-in did not change anything. I was searching
trouble shooters and wondered if my Normal.dot file might be

corrupted,
when

I tried to search the file in my loca drive it doesn't exist so I can't
rename it! Any help muchly appreciated!

:

I have been having difficulty with excel and work (I have Office 2000
Professional). When I am copying graphs to word, excel freezes

and I
have

to
hit enter a couple of times to get it back. Also I cannot access

the
Help

files in word or excel they freeze when I try to access them and I can
hear
the office assistant tapping on the screen, but he does not appear when I
click 'show'... Please help!

Are you using Norton antivirus? If so, disable the Office plug-in

(and
make

sure the DLL is unregistered).

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm