Office 2000 crashing after a week on Windows 2003 Std / Citrix PS4

M

Mike

Hi,

We've got Office 2000 SR-1 SP3 installed on a Windows 2003 SP1 / Citrix PS4
citrix server. All runs well for around a week after installation, after
which Word, Excel and Powerpoint fail to start. No splash screen or anything
- I see the process appear in task manger, then immediately dump report is
generated [see below]

Access 2000 and Outlook 2003 continue to run unaffected.

All the latest OfficeUpdate updates have been applied.

Repairing Office does not fix the problem; reinstalling does fix it for
another week or so.

Dump report as follows (example below is Word; Excel and Powerpoint create
exactly the same reports).

Thanks in advance,
Mike.


-- drwatsn32.log from WINWORD.EXE failure --
Microsoft (R) DrWtsn32
Copyright (C) 1985-2002 Microsoft Corp. All rights reserved.



Application exception occurred:
App: C:\Program Files\Microsoft Office\Office\WINWORD.EXE (pid=9920)
When: 10/11/2005 @ 11:43:07.940
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: XXXXXX
User Name: xxxxxx
Terminal Session Id: 7
Number of Processors: 2
Processor Type: x86 Family 6 Model 8 Stepping 6
Windows Version: 5.2
Current Build: 3790
Service Pack: 1
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner: xxxxxx

*----> Task List <----*
0 System Process
4 System
788 smss.exe
940 csrss.exe
1020 winlogon.exe
1360 services.exe
1372 lsass.exe
1552 svchost.exe
1660 svchost.exe
1740 svchost.exe
1808 svchost.exe
1824 svchost.exe
528 spoolsv.exe
600 msdtc.exe
880 CnxDIAS.exe
908 casdscsvc.exe
968 UnivAgent.exe
1068 lic98rmt.exe
1120 CpSvc.exe
1212 DkService.exe
1240 svchost.exe
1284 PowerMonitor.exe
1388 LogWatNT.exe
1524 tcpsvcs.exe
1820 svchost.exe
1888 SavRoam.exe
2084 svchost.exe
2116 uphclean.exe
2300 ImaSrv.exe
2320 mfcom.exe
2404 AgentSVC.exe
2524 saginst.exe
2592 CdfSvc.exe
2608 cdmsvc.exe
2656 ctxxmlss.exe
2704 encsvc.exe
3268 wmiprvse.exe
4004 SmaService.exe
1256 svchost.exe
2972 XTE.exe
3084 XTE.exe
3912 ctxcpusched.exe
672 ctxcpuusync.exe
4012 ssonsvr.exe
1156 unsecapp.exe
1944 ctxwmisvc.exe
4844 Explorer.EXE
4180 icabar.exe
3928 ccApp.exe
4136 VPTray.exe
4324 ctfmon.exe
4340 Msmsgs.exe
5772 javaw.exe
8624 csrss.exe
4056 winlogon.exe
8636 SSONSVR.EXE
5428 wfshell.exe
5292 Explorer.EXE
8572 ccApp.exe
6548 CtxSFOSvc.exe
8200 csrss.exe
10100 winlogon.exe
8748 SSONSVR.EXE
7180 wfshell.exe
5476 Explorer.EXE
8096 ccApp.exe
9532 MSACCESS.EXE
6872 csrss.exe
2520 winlogon.exe
7168 SSONSVR.EXE
4952 wfshell.exe
8928 Explorer.EXE
8608 ccApp.exe
6560 msmsgs.exe
8864 csrss.exe
8908 winlogon.exe
9672 SSONSVR.EXE
8564 wfshell.exe
4160 Explorer.EXE
744 ccApp.exe
5280 msmsgs.exe
6280 iexplore.exe
6016 csrss.exe
7664 winlogon.exe
9028 SSONSVR.EXE
6464 wfshell.exe
4520 Explorer.EXE
7956 icabar.exe
6336 ccApp.exe
7240 iexplore.exe
5096 mmc.exe
8224 mmc.exe
5836 mmc.exe
9752 dllhost.exe
6584 mmc.exe
7624 taskmgr.exe
9272 NOTEPAD.EXE
4692 regedit.exe
3988 OUTLOOK.EXE
6944 MSACCESS.EXE
9600 MSACCESS.EXE
9920 WINWORD.EXE
544 drwtsn32.exe

*----> Module List <----*
0000000002a40000 - 0000000002f9d000: C:\Program Files\Microsoft
Office\Office\MSO9.DLL
0000000010000000 - 00000000100de000: C:\Program
Files\Citrix\system32\Twnhook.dll
0000000030000000 - 0000000030872000: C:\Program Files\Microsoft
Office\Office\WINWORD.EXE
000000004b8d0000 - 000000004b921000: C:\WINDOWS\system32\msctf.dll
00000000669f0000 - 00000000669fb000: C:\Program
Files\Citrix\system32\wdmaudhook.dll
0000000066aa0000 - 0000000066aa7000: C:\Program
Files\Citrix\system32\tzhook.dll
0000000066de0000 - 0000000066df2000: C:\Program
Files\Citrix\system32\scardhook.dll
0000000066ef0000 - 0000000066ef7000: C:\Program
Files\Citrix\system32\mmhook.dll
0000000067230000 - 0000000067251000: C:\Program
Files\Citrix\system32\mfaphook.dll
0000000067ab0000 - 0000000067ab6000: C:\Program
Files\Citrix\system32\cxinjime.dll
0000000067c10000 - 0000000067c4a000: C:\Program
Files\Citrix\system32\CtxSbxHook.dll
000000006e220000 - 000000006e226000: C:\Program
Files\Citrix\system32\RMProcessLink.dll
0000000071640000 - 000000007180d000: C:\WINDOWS\AppPatch\AcGenral.DLL
0000000071af0000 - 0000000071b12000: C:\WINDOWS\system32\ShimEng.dll
0000000071b70000 - 0000000071ba6000: C:\WINDOWS\system32\UxTheme.dll
0000000071bc0000 - 0000000071bc8000: C:\WINDOWS\system32\rdpsnd.dll
0000000071c20000 - 0000000071c32000: C:\WINDOWS\system32\tsappcmp.dll
0000000071c40000 - 0000000071c98000: C:\WINDOWS\system32\NETAPI32.dll
0000000073070000 - 0000000073097000: C:\WINDOWS\system32\WINSPOOL.DRV
0000000075e60000 - 0000000075e87000: C:\WINDOWS\system32\apphelp.dll
0000000076920000 - 00000000769e4000: C:\WINDOWS\system32\USERENV.dll
0000000076aa0000 - 0000000076acd000: C:\WINDOWS\system32\WINMM.dll
0000000076b70000 - 0000000076b7b000: C:\WINDOWS\system32\PSAPI.DLL
00000000771f0000 - 0000000077201000: C:\WINDOWS\system32\WINSTA.dll
0000000077380000 - 0000000077412000: C:\WINDOWS\system32\USER32.dll
0000000077420000 - 0000000077523000:
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.1830_x-ww_7AE38CCF\comctl32.dll
0000000077670000 - 00000000777a4000: C:\WINDOWS\system32\ole32.dll
0000000077b70000 - 0000000077b84000: C:\WINDOWS\system32\MSACM32.dll
0000000077b90000 - 0000000077b98000: C:\WINDOWS\system32\VERSION.dll
0000000077ba0000 - 0000000077bfa000: C:\WINDOWS\system32\msvcrt.dll
0000000077c00000 - 0000000077c48000: C:\WINDOWS\system32\GDI32.dll
0000000077c50000 - 0000000077cef000: C:\WINDOWS\system32\RPCRT4.dll
0000000077d00000 - 0000000077d8c000: C:\WINDOWS\system32\OLEAUT32.dll
0000000077da0000 - 0000000077df2000: C:\WINDOWS\system32\SHLWAPI.dll
0000000077e40000 - 0000000077f42000: C:\WINDOWS\system32\kernel32.dll
0000000077f50000 - 0000000077fec000: C:\WINDOWS\system32\ADVAPI32.dll
000000007c800000 - 000000007c8c0000: C:\WINDOWS\system32\ntdll.dll
000000007c8d0000 - 000000007d0d3000: C:\WINDOWS\system32\SHELL32.dll

*----> State Dump for Thread Id 0x1be8 <----*

eax=30000000 ebx=00000000 ecx=00000000 edx=7c82ed54 esi=0015255f edi=00000000
eip=308c3d80 esp=0013ff18 ebp=0013ff34 iopl=0 nv up ei pl nz ac po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010216

function: <nosymbols>
No prior disassembly possible
308c3d80 ?? ???
308c3d82 ?? ???
308c3d84 ?? ???
308c3d86 ?? ???
308c3d88 ?? ???
308c3d8a ?? ???
308c3d8c ?? ???
308c3d8e ?? ???
308c3d90 ?? ???
FAULT ->308c3d80 ?? ???
Error 0x00000001
308c3d82 ?? ???
308c3d84 ?? ???
308c3d86 ?? ???
308c3d88 ?? ???
308c3d8a ?? ???
308c3d8c ?? ???
308c3d8e ?? ???
308c3d90 ?? ???
308c3d92 ?? ???
308c3d94 ?? ???

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\Program Files\Microsoft Office\Office\WINWORD.EXE -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\kernel32.dll -
ChildEBP RetAddr Args to Child
WARNING: Frame IP not in any known module. Following frames may be wrong.
0013ff14 30002a63 00000000 0015255f 00000000 0x308c3d80
0013ff34 30002a39 30000000 00000000 0015255f WINWORD+0x2a63
0013ffc0 77e523cd 00000000 00000000 7ffde000 WINWORD+0x2a39
0013fff0 00000000 300029ac 00000000 78746341
kernel32!IsProcessorFeaturePresent+0x9e

*----> Raw Stack Dump <----*
000000000013ff18 63 2a 00 30 00 00 00 00 - 5f 25 15 00 00 00 00 00
c*.0...._%......
000000000013ff28 30 cc 39 f5 c0 26 00 00 - 14 57 91 80 c0 ff 13 00
0.9..&...W......
000000000013ff38 39 2a 00 30 00 00 00 30 - 00 00 00 00 5f 25 15 00
9*.0...0...._%..
000000000013ff48 01 00 00 00 00 00 00 00 - 00 00 00 00 00 e0 fd 7f
.................
000000000013ff58 00 00 00 00 79 3b 85 80 - 00 00 00 00 44 00 00 00
.....y;......D...
000000000013ff68 20 92 16 00 78 37 15 00 - 30 92 16 00 00 00 00 00
....x7..0.......
000000000013ff78 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
.................
000000000013ff88 00 00 00 00 00 00 00 00 - 01 0c 00 00 01 00 00 00
.................
000000000013ff98 00 00 00 00 00 00 00 00 - 01 00 01 00 00 00 00 00
.................
000000000013ffa8 4c ff 13 00 44 fb 13 00 - e0 ff 13 00 0d 09 78 30
L...D.........x0
000000000013ffb8 48 2a 00 30 00 00 00 00 - f0 ff 13 00 cd 23 e5 77
H*.0.........#.w
000000000013ffc8 00 00 00 00 00 00 00 00 - 00 e0 fd 7f 05 00 00 c0
.................
000000000013ffd8 c8 ff 13 00 44 fb 13 00 - ff ff ff ff 98 b7 e6 77
.....D..........w
000000000013ffe8 d8 23 e5 77 00 00 00 00 - 00 00 00 00 00 00 00 00
..#.w............
000000000013fff8 ac 29 00 30 00 00 00 00 - 41 63 74 78 20 00 00 00
..).0....Actx ...
0000000000140008 01 00 00 00 38 4f 00 00 - 24 01 00 00 00 00 00 00
.....8O..$.......
0000000000140018 20 00 00 00 00 00 00 00 - 14 00 00 00 01 00 00 00
................
0000000000140028 0a 00 00 00 34 00 00 00 - b4 01 00 00 01 00 00 00
.....4...........
0000000000140038 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
.................
0000000000140048 00 00 00 00 02 00 00 00 - 00 00 00 00 00 00 00 00
.................

*----> Symbol Table <----*
Error 0x80004002
 
P

Peter Foldes

I would check the svchost.exe first. See what version is resident. Might want to run your AV,AdAware,Spybot,Hijackthis,CWShredder in Safe mode.

This is after seeing your dump as you posted it

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Mike said:
Hi,

We've got Office 2000 SR-1 SP3 installed on a Windows 2003 SP1 / Citrix PS4
citrix server. All runs well for around a week after installation, after
which Word, Excel and Powerpoint fail to start. No splash screen or anything
- I see the process appear in task manger, then immediately dump report is
generated [see below]

Access 2000 and Outlook 2003 continue to run unaffected.

All the latest OfficeUpdate updates have been applied.

Repairing Office does not fix the problem; reinstalling does fix it for
another week or so.

Dump report as follows (example below is Word; Excel and Powerpoint create
exactly the same reports).

Thanks in advance,
Mike.


-- drwatsn32.log from WINWORD.EXE failure --
Microsoft (R) DrWtsn32
Copyright (C) 1985-2002 Microsoft Corp. All rights reserved.



Application exception occurred:
App: C:\Program Files\Microsoft Office\Office\WINWORD.EXE (pid=9920)
When: 10/11/2005 @ 11:43:07.940
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: XXXXXX
User Name: xxxxxx
Terminal Session Id: 7
Number of Processors: 2
Processor Type: x86 Family 6 Model 8 Stepping 6
Windows Version: 5.2
Current Build: 3790
Service Pack: 1
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner: xxxxxx

*----> Task List <----*
0 System Process
4 System
788 smss.exe
940 csrss.exe
1020 winlogon.exe
1360 services.exe
1372 lsass.exe
1552 svchost.exe
1660 svchost.exe
1740 svchost.exe
1808 svchost.exe
1824 svchost.exe
528 spoolsv.exe
600 msdtc.exe
880 CnxDIAS.exe
908 casdscsvc.exe
968 UnivAgent.exe
1068 lic98rmt.exe
1120 CpSvc.exe
1212 DkService.exe
1240 svchost.exe
1284 PowerMonitor.exe
1388 LogWatNT.exe
1524 tcpsvcs.exe
1820 svchost.exe
1888 SavRoam.exe
2084 svchost.exe
2116 uphclean.exe
2300 ImaSrv.exe
2320 mfcom.exe
2404 AgentSVC.exe
2524 saginst.exe
2592 CdfSvc.exe
2608 cdmsvc.exe
2656 ctxxmlss.exe
2704 encsvc.exe
3268 wmiprvse.exe
4004 SmaService.exe
1256 svchost.exe
2972 XTE.exe
3084 XTE.exe
3912 ctxcpusched.exe
672 ctxcpuusync.exe
4012 ssonsvr.exe
1156 unsecapp.exe
1944 ctxwmisvc.exe
4844 Explorer.EXE
4180 icabar.exe
3928 ccApp.exe
4136 VPTray.exe
4324 ctfmon.exe
4340 Msmsgs.exe
5772 javaw.exe
8624 csrss.exe
4056 winlogon.exe
8636 SSONSVR.EXE
5428 wfshell.exe
5292 Explorer.EXE
8572 ccApp.exe
6548 CtxSFOSvc.exe
8200 csrss.exe
10100 winlogon.exe
8748 SSONSVR.EXE
7180 wfshell.exe
5476 Explorer.EXE
8096 ccApp.exe
9532 MSACCESS.EXE
6872 csrss.exe
2520 winlogon.exe
7168 SSONSVR.EXE
4952 wfshell.exe
8928 Explorer.EXE
8608 ccApp.exe
6560 msmsgs.exe
8864 csrss.exe
8908 winlogon.exe
9672 SSONSVR.EXE
8564 wfshell.exe
4160 Explorer.EXE
744 ccApp.exe
5280 msmsgs.exe
6280 iexplore.exe
6016 csrss.exe
7664 winlogon.exe
9028 SSONSVR.EXE
6464 wfshell.exe
4520 Explorer.EXE
7956 icabar.exe
6336 ccApp.exe
7240 iexplore.exe
5096 mmc.exe
8224 mmc.exe
5836 mmc.exe
9752 dllhost.exe
6584 mmc.exe
7624 taskmgr.exe
9272 NOTEPAD.EXE
4692 regedit.exe
3988 OUTLOOK.EXE
6944 MSACCESS.EXE
9600 MSACCESS.EXE
9920 WINWORD.EXE
544 drwtsn32.exe

*----> Module List <----*
0000000002a40000 - 0000000002f9d000: C:\Program Files\Microsoft
Office\Office\MSO9.DLL
0000000010000000 - 00000000100de000: C:\Program
Files\Citrix\system32\Twnhook.dll
0000000030000000 - 0000000030872000: C:\Program Files\Microsoft
Office\Office\WINWORD.EXE
000000004b8d0000 - 000000004b921000: C:\WINDOWS\system32\msctf.dll
00000000669f0000 - 00000000669fb000: C:\Program
Files\Citrix\system32\wdmaudhook.dll
0000000066aa0000 - 0000000066aa7000: C:\Program
Files\Citrix\system32\tzhook.dll
0000000066de0000 - 0000000066df2000: C:\Program
Files\Citrix\system32\scardhook.dll
0000000066ef0000 - 0000000066ef7000: C:\Program
Files\Citrix\system32\mmhook.dll
0000000067230000 - 0000000067251000: C:\Program
Files\Citrix\system32\mfaphook.dll
0000000067ab0000 - 0000000067ab6000: C:\Program
Files\Citrix\system32\cxinjime.dll
0000000067c10000 - 0000000067c4a000: C:\Program
Files\Citrix\system32\CtxSbxHook.dll
000000006e220000 - 000000006e226000: C:\Program
Files\Citrix\system32\RMProcessLink.dll
0000000071640000 - 000000007180d000: C:\WINDOWS\AppPatch\AcGenral.DLL
0000000071af0000 - 0000000071b12000: C:\WINDOWS\system32\ShimEng.dll
0000000071b70000 - 0000000071ba6000: C:\WINDOWS\system32\UxTheme.dll
0000000071bc0000 - 0000000071bc8000: C:\WINDOWS\system32\rdpsnd.dll
0000000071c20000 - 0000000071c32000: C:\WINDOWS\system32\tsappcmp.dll
0000000071c40000 - 0000000071c98000: C:\WINDOWS\system32\NETAPI32.dll
0000000073070000 - 0000000073097000: C:\WINDOWS\system32\WINSPOOL.DRV
0000000075e60000 - 0000000075e87000: C:\WINDOWS\system32\apphelp.dll
0000000076920000 - 00000000769e4000: C:\WINDOWS\system32\USERENV.dll
0000000076aa0000 - 0000000076acd000: C:\WINDOWS\system32\WINMM.dll
0000000076b70000 - 0000000076b7b000: C:\WINDOWS\system32\PSAPI.DLL
00000000771f0000 - 0000000077201000: C:\WINDOWS\system32\WINSTA.dll
0000000077380000 - 0000000077412000: C:\WINDOWS\system32\USER32.dll
0000000077420000 - 0000000077523000:
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.1830_x-ww_7AE38CCF\comctl32.dll
0000000077670000 - 00000000777a4000: C:\WINDOWS\system32\ole32.dll
0000000077b70000 - 0000000077b84000: C:\WINDOWS\system32\MSACM32.dll
0000000077b90000 - 0000000077b98000: C:\WINDOWS\system32\VERSION.dll
0000000077ba0000 - 0000000077bfa000: C:\WINDOWS\system32\msvcrt.dll
0000000077c00000 - 0000000077c48000: C:\WINDOWS\system32\GDI32.dll
0000000077c50000 - 0000000077cef000: C:\WINDOWS\system32\RPCRT4.dll
0000000077d00000 - 0000000077d8c000: C:\WINDOWS\system32\OLEAUT32.dll
0000000077da0000 - 0000000077df2000: C:\WINDOWS\system32\SHLWAPI.dll
0000000077e40000 - 0000000077f42000: C:\WINDOWS\system32\kernel32.dll
0000000077f50000 - 0000000077fec000: C:\WINDOWS\system32\ADVAPI32.dll
000000007c800000 - 000000007c8c0000: C:\WINDOWS\system32\ntdll.dll
000000007c8d0000 - 000000007d0d3000: C:\WINDOWS\system32\SHELL32.dll

*----> State Dump for Thread Id 0x1be8 <----*

eax=30000000 ebx=00000000 ecx=00000000 edx=7c82ed54 esi=0015255f edi=00000000
eip=308c3d80 esp=0013ff18 ebp=0013ff34 iopl=0 nv up ei pl nz ac po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010216

function: <nosymbols>
No prior disassembly possible
308c3d80 ?? ???
308c3d82 ?? ???
308c3d84 ?? ???
308c3d86 ?? ???
308c3d88 ?? ???
308c3d8a ?? ???
308c3d8c ?? ???
308c3d8e ?? ???
308c3d90 ?? ???
FAULT ->308c3d80 ?? ???
Error 0x00000001
308c3d82 ?? ???
308c3d84 ?? ???
308c3d86 ?? ???
308c3d88 ?? ???
308c3d8a ?? ???
308c3d8c ?? ???
308c3d8e ?? ???
308c3d90 ?? ???
308c3d92 ?? ???
308c3d94 ?? ???

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\Program Files\Microsoft Office\Office\WINWORD.EXE -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\kernel32.dll -
ChildEBP RetAddr Args to Child
WARNING: Frame IP not in any known module. Following frames may be wrong.
0013ff14 30002a63 00000000 0015255f 00000000 0x308c3d80
0013ff34 30002a39 30000000 00000000 0015255f WINWORD+0x2a63
0013ffc0 77e523cd 00000000 00000000 7ffde000 WINWORD+0x2a39
0013fff0 00000000 300029ac 00000000 78746341
kernel32!IsProcessorFeaturePresent+0x9e

*----> Raw Stack Dump <----*
000000000013ff18 63 2a 00 30 00 00 00 00 - 5f 25 15 00 00 00 00 00
c*.0...._%......
000000000013ff28 30 cc 39 f5 c0 26 00 00 - 14 57 91 80 c0 ff 13 00
0.9..&...W......
000000000013ff38 39 2a 00 30 00 00 00 30 - 00 00 00 00 5f 25 15 00
9*.0...0...._%..
000000000013ff48 01 00 00 00 00 00 00 00 - 00 00 00 00 00 e0 fd 7f
................
000000000013ff58 00 00 00 00 79 3b 85 80 - 00 00 00 00 44 00 00 00
....y;......D...
000000000013ff68 20 92 16 00 78 37 15 00 - 30 92 16 00 00 00 00 00
...x7..0.......
000000000013ff78 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
................
000000000013ff88 00 00 00 00 00 00 00 00 - 01 0c 00 00 01 00 00 00
................
000000000013ff98 00 00 00 00 00 00 00 00 - 01 00 01 00 00 00 00 00
................
000000000013ffa8 4c ff 13 00 44 fb 13 00 - e0 ff 13 00 0d 09 78 30
L...D.........x0
000000000013ffb8 48 2a 00 30 00 00 00 00 - f0 ff 13 00 cd 23 e5 77
H*.0.........#.w
000000000013ffc8 00 00 00 00 00 00 00 00 - 00 e0 fd 7f 05 00 00 c0
................
000000000013ffd8 c8 ff 13 00 44 fb 13 00 - ff ff ff ff 98 b7 e6 77
....D..........w
000000000013ffe8 d8 23 e5 77 00 00 00 00 - 00 00 00 00 00 00 00 00
.#.w............
000000000013fff8 ac 29 00 30 00 00 00 00 - 41 63 74 78 20 00 00 00
.).0....Actx ...
0000000000140008 01 00 00 00 38 4f 00 00 - 24 01 00 00 00 00 00 00
....8O..$.......
0000000000140018 20 00 00 00 00 00 00 00 - 14 00 00 00 01 00 00 00
...............
0000000000140028 0a 00 00 00 34 00 00 00 - b4 01 00 00 01 00 00 00
....4...........
0000000000140038 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
................
0000000000140048 00 00 00 00 02 00 00 00 - 00 00 00 00 00 00 00 00
................

*----> Symbol Table <----*
Error 0x80004002
Click to expand...
 
M

Mike

Hi Peter,

Thanks for the help. The svchost.exe is version 5.2.3790.1830, this is
consistent with other Windows 2003 SP1 servers we have.

I've run the AV, spyware etc tools, only tracking cookies were found, so
this won't have made any difference to Office.

I guess it's a matter of 'hurry up and wait' to see if it happens again, but
after 3 previous recurrences I'm not too hopeful that it's been fixed.

Thanks again for your help, will let you know how things go.

Cheers,
Mike

Peter Foldes said:
I would check the svchost.exe first. See what version is resident. Might want to run your AV,AdAware,Spybot,Hijackthis,CWShredder in Safe mode.

This is after seeing your dump as you posted it

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Mike said:
Hi,

We've got Office 2000 SR-1 SP3 installed on a Windows 2003 SP1 / Citrix PS4
citrix server. All runs well for around a week after installation, after
which Word, Excel and Powerpoint fail to start. No splash screen or anything
- I see the process appear in task manger, then immediately dump report is
generated [see below]

Access 2000 and Outlook 2003 continue to run unaffected.

All the latest OfficeUpdate updates have been applied.

Repairing Office does not fix the problem; reinstalling does fix it for
another week or so.

Dump report as follows (example below is Word; Excel and Powerpoint create
exactly the same reports).

Thanks in advance,
Mike.

[chop]
Click to expand...
Click to expand...
 
S

Superenigmatix

Hi Mike

I run a similar setup to yours: Citrix PS4/W2K3 with Outlook
2003/Office 2000

and I ran into the same situation.

Two questions - 1. Can you run the applications when you boot into Safe
Mode? I could - which gave me a clue, so.....

2. What else have you installed recently? Mine turned out to be Adobe
Acrobat 7.0.5. Once I removed that the applications worked again in
normal mode.

I hope this helps and let me know if you have solved your problem and
whether is was the same issue or not in the end.

cheers

sE
 
M

Mike

Hi sE,

Indeed, Safe Mode seems to run Office 2k fine. This does, as you suggest,
imply something else is causing problems.

The server was recently upgraded from Citrix PS3, during which all installed
software updated to the latest. This does include Adobe Acrobat Reader 7.0.5,
which was only version 6.?? pre-upgrade.

I'm waiting for recurrence at the moment [and hoping I wait for a long
time], but will let you know if it happens again and what effect uninstalling
Acrobat Reader had.

Thanks for the help!

Cheers,
Mike
 
S

Superenigmatix

Hi Mike

I have now found the real culprit!

On the server I had the problem on, when I re-installed Adobe 7.05 an
it's the Standard Version not just the reader, the problem did not com
back straight away, but it did about 3 days later. It also occurred o
two other of my servers with the same configuration. Removing Adob
temporarily fixed the problem each time

I have now discovered that it is the Citrix Virtual Memory Optimizatio
Service that is causing the problem. If I stop this then Office run
fine straight away without making any changes to Adobe. This is bette
but I was planning on using this feature so I am hoping that they wil
fix this problem. It could be to do with having two versions of offic
sharing similar named DLL's and the Optimizer is cutrting it down t
one only. I may have to stop it operating on one version of Office
which is a pain!

cheers

s
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Execl DrWatson Error 80000007 3
MsiInstaller + Office 2007 1
Office 97 and Win2k Dr.Watson 0
xls file ok, but Excel fails 0
HELP ! Dr. Watson with Access -> see error logfile 3
Networked Office ?? 0
Word 2000 crashes when clicking on inserted image 1
Excel 2000 crash on quit Dr. Watson error 0

Top