Office 2000 Defective

[Sylvester Johnson Jr.]

What do I have to do to get in touch with someone at
Microsoft to report that I have defective CDs? I have
tried everything and I see no way to report a defective
product without paying for it. I have already paid for
these CDs and neither one will install. What do I need to
do? I purchased an original version from another vendor
but I'm sure it is Microsoft that need to know they are
selling defective products. Help!!!

 

[Milly Staples [MVP - Outlook]]

Where did you obtain the CDs? If it is from the computer manufacturer, then
you will need to contact them for replacements. Microsoft is not
responsible for OEM CDs.

If you bought them at retail, then you can contact Microsoft for replacement
media.

http://support.microsoft.com/directory/phone.asp?sd=gn

Hope this helps.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer
Sylvester Johnson Jr. <[email protected]> asked:

| What do I have to do to get in touch with someone at
| Microsoft to report that I have defective CDs? I have
| tried everything and I see no way to report a defective
| product without paying for it. I have already paid for
| these CDs and neither one will install. What do I need to
| do? I purchased an original version from another vendor
| but I'm sure it is Microsoft that need to know they are
| selling defective products. Help!!!