Hi,
This is documented in 2 Microsoft KB articles. I am not too sure which one
fits your problem the best. The KB articles are 238319 and 230895.
http://support.microsoft.com/default.aspx?scid=kb;en-us;238319
1.) SYMPTOMS
When you start Office Setup, you may receive the following error message
just after the first Office 2000 Setup dialog box appears:
Installation ended prematurely because of an error.
When you click OK, Setup ends.
CAUSE
You may receive the error message if the IE5 folder has been renamed or
deleted.
NOTE: The IE5 folder typically resides at the root of an Office
administrative installation.
RESOLUTION
To resolve this problem, rename the IE5 folder back to IE5. If you deleted
the IE5 folder, follow these steps:
Create a new administrative installation of Office in a folder that is
different from your original administrative installation.
Copy the IE5 folder from this new administrative installation into your
original administrative installation.
Delete the folder that contains the new administrative installation.
On a network client, re-run Setup from the administrative installation.
MORE INFORMATION
In this situation, if you open the Windows Installer log file (for example,
Office 2000 Premium Setup(0002)_MsiExec.txt) in a text editor and then
search for FatalError, you find the following text:
Action start 9:26:59: CARunCostIE5.
Action ended 9:26:59: CARunCostIE5. Return value 3.
Action start 9:26:59: FatalError.
Action 9:26:59: FatalError. Dialog created
Action ended 9:28:41: FatalError. Return value 2.
Action ended 9:28:41: INSTALL. Return value 3.
2.) SYMPTOMS
When you run Office Setup, you may receive the following error message
immediately after you click Install Now or Upgrade Now:
Installation ended prematurely because of an error.
When you click OK, Setup ends.
CAUSE
This error may appear if all the following are true:
You are using Microsoft Windows NT 4.0. -and-
You are running Office Setup from a CD-ROM drive. -and-
You are using one of the security templates available with the Microsoft
Security Configuration Manager. -and-
You have the Restrict CD-ROM access to locally logged on user only security
option turned on.
This is because the Windows Installer runs as Local System when it is read
off the CD-ROM drive. The problem is that Local System is denied access to
the CD-ROM drive when this security policy is set.
NOTE: This error message also may appear if you do not have the Restrict
CD-ROM access to locally logged on user only security option turned on but
the AllocateCDRoms value under the following registry key is set to 1:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon
WORKAROUND
To work around this problem, do either of the following:
Method 1: Run Setup from a Network Server
If you are in a networked environment and you have access to an
administrative installation of Office 2000, run Setup from this location
instead of your CD-ROM drive. The security settings mentioned in the
"Cause" section of this article do not affect running Setup from a network
server.
Method 2: Turn Off the "Restrict CD-ROM Access to Locally Logged on User
Only" Security Option
If you turn off the Restrict CD-ROM access to locally logged on user only
security option, you can run Setup from your CD-ROM drive. Please see the
documentation on the Microsoft Security Configuration Manager for more
information about modifying this setting.
NOTE: You may have to restart after you turn off the Restrict CD-ROM access
to locally logged on user only security option before you can run Setup
from your CD-ROM drive.
For more information about the Microsoft Security Configuration Manager,
visit the following Microsoft Web site:
http://www.microsoft.com/ntserver/security/techdetails/prodarch/securconfig.
asp
For additional information about the AllocateCDRoms registry setting, click
the article number below to view the article in the Microsoft Knowledge
Base:
172520 Access Denied Error When Trying to Access a Shared CD-ROM
221524 FIX: Cannot Install Applications from Media When 'AllocateCDRom or
AllocateFloppies' Reg Values Are Set
MORE INFORMATION
One way to verify whether you are experiencing this problem is to create a
verbose log file and search for the following text:
MSI (s) (AF:C0): Note: 1: 2318 2: H:\data1.msi
MSI (s) (AF:C0): MainEngineThread is returning 1603
MSI (c) (BB:93): Back from server. Return value: 1603
Action ended 19:53:03: ExecuteAction. Return value 3.
MSI (c) (BB:93): Doing action: FatalError
Action start 19:53:03: FatalError.
To create a verbose log file, do the following:
Click Start, and then click Run.
In the Open box, type the following and then click OK:
<CD-ROM drive>\setup.exe /L*v c:\Officelog.txt
The verbose log file Officelog.txt is created on the root of your drive C.
Please let has this helped you...
Thank you,
Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
