OFFICE 2000 Professional; cannot open program.

[gbb]

When I click Start/New Office Document and select Blank Document from the
Office screen, I get, "The program associated with the selected template
cannot be started, or the program cannot use the selected template." What
does this mean?? Earlier, I tried selecting
Start/Programs/Microsoft/Office/Word and I got, "This file does not have a
program associated with it for performing this action. Create an association
in the Folder Options control Panel." There is no capability in the Folder
Options control Panel INSIDE Word for me to do this. Really new to
computers...this is horrific. Please help me! I can select a document and
it opens, but I don't understand how or what has happened.

 

[garfield-n-odie [MVP]]

Have you tried repairing your Office 2000 installation? Choose the
Repair option and select the "Restore my shortcuts" box as described in
Method 2 in http://support.microsoft.com/kb/264625/en-us "How to install
or repair individual features of Office 2000".

 

[gbb]

That didn't fix it. However, during repair I got this message: Your web
server's configuration will allow anyone to author pages on your web server
once the extenions are installed. To fix this, stop installing the extensions
now, reconfigure IIS to use an NTFS partition and then use the FrontPage
adminstrator tool to install the extensions. Are you sure that you want to
install the extensions. I selected "yes," since I haven't a clue what this
is...I don't have a web server...

 

[garfield-n-odie [MVP]]

http://support.microsoft.com/kb/215421/en-us "Incorrect Error Installing
Server Extensions to a UNC Path" addresses the quoted error message. Do
you use FrontPage 2000 to create web pages or for anything else? If
not, then maybe the expedient thing to do is to uninstall FrontPage
2000. Or you might ask the experts in the FrontPage newsgroup.

You don't have more than one version of Microsoft Office on your
computer, do you?

Did you remove the OSA9.EXE file from your Windows startup folder? See
http://support.microsoft.com/kb/210875/en-us "Frequently asked questions
about the Office 2000 shortcut (OSA9.exe) in the Windows Startup menu".

 

[gbb]

WOW!!! You are great and thanks so much. I found the file under C:/Program
Files/Microsoft Office/Office. How to I create the correct registry for it
and how do I create the link properly. The page you directed me to doesn't
provide that...

 

[garfield-n-odie [MVP]]

Don't worry about the registry for the moment. In Windows Explorer or
My Computer, navigate to C:\Documents and Settings\All Users\Start
Menu\Programs\Startup. Click on File | New | Shortcut | Location:
"C:\Program Files\Microsoft Office\Office\OSA9.EXE" -b -l | Next |
Finish. The location should be the path to your OSA9.EXE file, and
include the quotation marks if the path contains spaces as in my
example. Close everything and restart the computer.

 

[gbb]

That shortcut exists for a file called Microsoft Office, but not for "New
Document," which is what bombs out for a template when I select it from the
Start/New Office Document. I can open a winword new document by navigating
to it, but the link from the Start/New office Document doesn't work. Should
I be satisfied with that???