Office 2000 SR-1 Update installation problem

[tillie630]

I just got a new computer - with Windows XP.

I installed Outlook 2000 - a stand alone, for which I have the CD.

I tried to install updates - starting with the Office 2000 SR-1a. When the
download begins, I get an error message that the 'update didn't complete' ,
see log file Office 2000 SR-1 setup (xxxx).txt - with no instructions -
other than to contact Tech Support.

I looked around the Microsoft knowledge base, but didn't find anything to
help.

Any advice?

 

[Bob Buckland ?:-\)]

Hi Tillie,

Do you have any Office apps listed in Add/Remove Programs
in the Windows control panel? New computers often come with
a 30 or 60 day trial copy of Office 2003 and while you can
mix some of the Office apps, Outlook is a bit picky and only
one version can be used.

If no 2003 items are listed in Add/Remove programs then
you may want to go to Start=>Run and type in %temp% and
then look at the .txt (text) logs mentioned in the error
to see if there is anything more specific that may be helpful
in trying to diagnose the problem.

===============
I just got a new computer - with Windows XP.

I installed Outlook 2000 - a stand alone, for which I have the CD.

I tried to install updates - starting with the Office 2000 SR-1a. When the
download begins, I get an error message that the 'update didn't complete' ,
see log file Office 2000 SR-1 setup (xxxx).txt - with no instructions -
other than to contact Tech Support.

I looked around the Microsoft knowledge base, but didn't find anything to
help.

Any advice? >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

For Everyday MS Office tips to "use right away" -
http://microsoft.com/events/series/administrativetipsandtricks.mspx

 

[tillie630]

Thanks for the response. There was no trial copy of Office on my computer.
I went ahead and got Office 2003, so maybe this will have to remain a
mystery. I had been having problems with Outlook 2000 for a while, and was
never able to get the detect and repair function to operate. But that's
another story! I was able to get the updates for Office 2003, so all is well
- for now.