Office 2000 SR-1a update

[Barrie]

I have scanned for updates in the Office Catalogue and
advised that I need to download the SR-1a update.
I follow the instructions but after hitting the Update
Office icon I get an error message,

Update did not complete successfully, see log file
Office 2000 SR-1a setup (0017).txt I've now tried 17
times.

I can't seem to read the log file to find the problem.

I'm running a very early version of Office 2000Pro.

Help.

 

[Susan Ramlet]

Hi, Barrie,

What do you mean that you can't read the log file? Can you not find it,
does it not open, or is it unintelligible techno-data?

 

[Barrie]

I searched but I can't find it

-----Original Message-----
Hi, Barrie,

What do you mean that you can't read the log file? Can you not find it,
does it not open, or is it unintelligible techno-data?

--
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.





.

 

[Susan Ramlet]

Ah, okay, thanks.

Depending on your operating system, the file will be located in a different
place. I found mine by doing a search:

From the Start Menu, I chose "Start | Search | For files or folders..."
Then in the "Search for files or folders named" box, I typed in office*.txt
In the "Look in" box, I selected Local Disk (C
Then I clicked "Search".

If this doesn't work, in the "Search Results" window, use "Tools | Folder
Options", and click the "View" tab. Look under:

- Files and Folders

then

- Hidden files and folders

and make sure that "Show hidden files and folders" is selected. Try the
search again.

 

[Barrie]

Susan, if this finds you I have hope;

here is the text message (attempt 18) , can you decipher
and tell me the problem. I read that my system already
has the patch, but when I try to load SR 2 etc, it throws
me out stating I don't have 1...

Starting execution.
Command line: /c /L2
Opening the patch source file, C:\DOCUME~1\Barrie\LOCALS~1
\Temp\IXP001.TMP\source.ini.
Searching installed products.
Detected the following products for patching:
Microsoft Office 2000 Premium (9.0.2720),
{00000409-78E1-11D2-B60F-006097C998E7}
Product is patchable.
{00010409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00020409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00030409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00100409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00110409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00120409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00130409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00160409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00170409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00180409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00040409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00140409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{004A0409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
Office Server Extensions (6.1.0.2720), {00150409-
78E1-11D2-B60F-006097C998E7}
Product is patchable.
{3C5E0FF2-BE09-11D1-998E-00A0C90A43B3}
Product is not installed.
The following patches are applicable:
Office 2000 SR-1 Core Update, {0DC0F122-1B1C-11D4-
AED6-00C04F022C53}
Location:
http://download.microsoft.com/download/office2000prem/Upda
te/3821h/WIN98/EN-US/data1.msp
Office 2000 SR-1 Server Extensions Update,
{4A0B3872-EE09-11D3-AED5-00C04F022C53}
Location:
http://download.microsoft.com/download/office2000prem/Upda
te/3821h/WIN98/EN-US/ows.msp
The version of IE installed on the computer is
6.0.2800.1106
IE has already been updated to the level of Office 2000
SR-1 or above
Error: The file, C:\DOCUME~1\Barrie\LOCALS~1
\Temp\sr1patch\{4A0B3872-EE09-11D3-AED5-00C04F022C53},
has an invalid size.
Beginning download of
http://download.microsoft.com/download/office2000prem/Upda
te/3821h/WIN98/EN-US/ows.msp.
Finished downloading
http://download.microsoft.com/download/office2000prem/Upda
te/3821h/WIN98/EN-US/ows.msp.
Error: The file, C:\DOCUME~1\Barrie\LOCALS~1
\Temp\sr1patch\{4A0B3872-EE09-11D3-AED5-00C04F022C53},
has an invalid size.
Error: The Office 2000 SR-1 Server Extensions Update
patch is missing or invalid.
Microsoft Office 2000 SR-1 setup ended prematurely
because of an error.

Barrie

 

[Susan Ramlet]

You found me <g>.

Launch Word, and go into Help | About. Does the version say that it's
updated to SR-1? If not, let's keep going.

The log file says that you have already updated Internet Explorer. That
shouldn't be a problem.

Okay, so you got this error:

Error: The file, C:\DOCUME~1\Barrie\LOCALS~1
\Temp\sr1patch\{4A0B3872-EE09-11D3-AED5-00C04F022C53},
has an invalid size.

Go into that folder and rename the file
{4A0B3872-EE09-11D3-AED5-00C04F022C53} to something else.

Next, try to download and install SR-1a directly, using the following page:

Download details: Office 2000 Service Release 1a (SR-1a):
http://www.microsoft.com/downloads/...03-7633-45B4-AB96-795EE656F2A2&displaylang=EN

For more information, refer to thie article:

245025 - OFF2000: How to Obtain and Install the Microsoft Office 2000
SR-1/SR-1a Update:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;245025

Does that work?

 

[Barrie]

Hi Susan,

Having gone into Word, in system Information Version
shows as; 5.1.2600 Service Pack 1 Build 2600:

Do I continue with your part 2 solution ?

Barrie

 

[Susan Ramlet]

That's odd. Are we still talking about Office 2000? Because that version
of Word should be 9.x.

Did you get this version information from Word's Help | About menu?

 

[Barrie]

Susan,

still did not work, did all you suggested; renamed file,
sought out download from location you specified; still
got same error message.

Barrie

 

[Susan Ramlet]

Hi, Barrie,

Would you please clarify the version information? It should be 9.something.

 

[Barrie]

Hi Susan,

Its 9.0.2720

Barrie

-----Original Message-----
Hi, Barrie,

Would you please clarify the version information? It should be 9.something.

--
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.





.

 

[Susan Ramlet]

Sorry if this sounds like a dumb question, but after you downloaded the
SR-1a patch, did you run it from wherever you downloaded it to on your hard
drive? Did it give you the "Update did not complete successfully" error
again, and if you check the logfile, do you find the same error that
{filename} is an invalid size?

 

[mhaneyranch]

Sorry to jump in here months after this posted, but I'm
having some of the same problems and hope I can get
help. I get Internal Error 2349 and have the same text
files, versions, problems barrie had. What was the
answer from this point?

 

[Susan Ramlet]

Hi, mhaneyranch,

Did you see either of these articles? May be related to Norton products:

823721 - "Internal Error 2349" Error Message When You Try to Reinstall
FrontPage 2000:
http://support.microsoft.com/default.aspx?scid=kb;en-us;823721&Product=ofw


329386 - OFF2000: Error Message: Internal Error 2349: Copy Resumed with
Different Info:
http://support.microsoft.com/default.aspx?scid=kb;en-us;329386&Product=ofw