Office 2000 uninstall and reinstall.

[Jim]

I am trying to assist an accountant friend of mine.

Until Friday of last week, his version of Office 2000 was working fine. On
Friday, the developers of his accountancy software package (Iris) helped him
perform an upgade to the latest release and conversion of his client data to
SQL server. Since then, his Office packages do not run. When he tries to run
Word (for example) it suggests that the product ID is all numeric and of the
form 5-3-7-5 characters - and asks for the package to be reinstalled from the
original source. Such a code is hand-wriiten on a sticky lable on the jewel
case containing the discs although the last 5 digit parcel is slightly
different from the one the package appears to look for.

He has an original 2000 SBE kit (2 discs) with a standard product ID code
5-5-5-5-5 characters (in addition to the sticky lable). We have uninstalled
the suite (using add/remove programs) and reinstalled it several times using
the 5-5-5-5-5 PID and it says the installation is successful - but it keeps
coming up with the same message when we run any package within the suite.

Can anyone suggest how we get rid of this 5-3-7-5 code and get Office 2000
back up and running successfully.

 

[DL]

What is the exact wording & any window title of any err msg when you try to
run eg Word

 

[Jim]

DL - When we run Word 2000 - for example - the Word 2000 box appears but with
the numeric PID of the form 5-3-7-5 shown. This box duly disappears and the
dialog box referred to then appears. The title bar of the dialog box simply
says 'Microsoft Word'. The dialog message says 'This application must be
installed to run. Please run setup from the location you originally installed
the application.'

Clicking on the OK button clears the dialog box from the screen and you are
left on the desktop once more.

Jim.

 

[LVTravel]

The difference between the two sets of "code" you receive are that the
5-3-7-5 is the Product ID code created by the program's installation and
basically isn't of any use to you. It is different for each installation on
a different machine and the 3 area is the type of product. If the disks
were OEM the three characters would be OEM, etc. The 5X5 character code is
the installation key that is needed to install the product.

As for your problem. If the accounting package is specifically looking for
a product ID from a previously installed Office package (and this may really
be possible with some of the accounting packages I have seen) you will need
to find the original Office install Key and reinstall the Office product
with that key. The last 5 characters of the product ID is defined by part
of the installation key used during the installation of Office. Ask the
developers of the accounting package if it reads any information in relation
to installed software. If it does, the only option may be to uninstall the
accounting package totally, uninstall and then reinstall Office and then
reinstall the accounting package so that it picks up the new Office product
ID.

The below line of your OP indicates that the version you are installing may
be different from the one that was originally installed leading to the above
conclusion.

---- SNIP

Such a code is hand-wriiten on a sticky lable on the jewel case containing
the discs although the last 5 digit parcel is slightly different from the
one the package appears to look for.

---- SNIP

 

[Jim]

LVTravel - thanks for this. I shall try to resolve this using your suggestion
over the next week or so, when I visit my accountant friend again. Meantime I
have him up and running with Open Office, so he is not stuck.

Much appreciated.

Jim.

 

[LVTravel]

Glad you got him running with OO.

LVTravel - thanks for this. I shall try to resolve this using your
suggestion
over the next week or so, when I visit my accountant friend again.
Meantime I
have him up and running with Open Office, so he is not stuck.

Much appreciated.

Jim.