Office 2002 SP2 update problem

[Kris]

I have Office 2002 (Win XP Pro, SP1), and I just used OfficeUpdate to update from SP1 to SP2. After an hour of updating to SP2 (round 1) and some security fixes (round 2), it completed just fine. Incidentally, it asked me for my Office CD in the SP2 update and for my FrontPage CD for the 7 security fixes that it installed. Anyway, after I did this, I tried to open some of my Word docs, Excel files, and PowerPoint files. In each program, it won't let me open any file. It tells me: "The file <filename.doc> is not available.". Excel and Powerpoint do the same thing. Furthermore, Word did not recognize my startup macros (so I tried deleting them; didn't help), AND Word will not close without asking me to save Normal.dot (every time). Grrrr... Why???? Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Kris]

Just an update...

I uninstalled/reinstalled (with a reboot in between) Office XP, and that
fixed the opening problem. I then installed SP1 (officeupdate website),
and it still worked fine. Then without rebooting, I proceeded to
install SP2 (officeupdate website). After installing the SP2 update,
Word again will not open any files and wants to save Normal.dot every
time I close Word. GRRRR...

Will try it all again, except with a reboot between SP1 and SP2. Has
anyone else experienced this? What could be the problem?

 

[Kris]

I've exhausted every avenue that I can think of. I tried downloading
the whole (i.e. instead of the interactive installation) service packs
(SP1 and SP2) and installing with reboots in between every installation.
Every time I install SP2, it screws up my ability to open files in
Word, Excel, and PowerPoint. Incidently, uninstalling does not reset
the Help->About information. In Word, it always tells me that I have
SP2, regardless of whether I uninstalled/reinstalled or not. I even
tried cleaning the registry and program directories after uninstalling
Office. So I give up!!! I can't go past SP1.