Office(2002) stopped working

[Laura]

Help!!!

I installed Norton Systemworks last night.

This morning, I find MS Office3 won't work!
(Excel, Word, and Powerpoint don't work.... Outlook
Express and Access still work)

I have tried the following:
System restore
Repair from original disk
Reinstall (without unintalling first)

What I have NOT tried is uninstall/reinstall.

I have several reasons this worries me:
1. I have to uninstall the entire MS OFFIce, not just
those components I am having trouble with. I'm afraid of
loosing the little functionality I still have.
2. If I reinstall from scratch, will I be asked to re-
register my programs? Will I be stopped from re-
registering my programs? In short, will I loose ownership
of this software?

thanks, Laura

 

[Bob Buckland ?:-\)]

Hi Laura,

It may depend on what you had Norton do.

In Norton Antivirus turn off the OfficeAV plugin
and then see if you can start the Office apps.

If you let it 'clean up' the registry for you and
the above fix doesn't work you may need to do a repair/
reinstall of Office from Add/Remove programs in the
Windows control panel after backing up your files.

If you have to reactivate and can't do it online
you can use the telephone activation method to speak
to a MS technician.

============
Help!!!

I installed Norton Systemworks last night.

This morning, I find MS Office3 won't work!
(Excel, Word, and Powerpoint don't work.... Outlook
Express and Access still work)

I have tried the following:
System restore
Repair from original disk
Reinstall (without unintalling first)

What I have NOT tried is uninstall/reinstall.

I have several reasons this worries me:
1. I have to uninstall the entire MS OFFIce, not just
those components I am having trouble with. I'm afraid of
loosing the little functionality I still have.
2. If I reinstall from scratch, will I be asked to re-
register my programs? Will I be stopped from re-
registering my programs? In short, will I loose ownership
of this software?

thanks, Laura >>
--
I hope this helps you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

The Office 2003 System parts explained
http://microsoft.com/uk/office/preview/system.asp