office 2003 applications hang

[mikefscm]

I am running Office 2003 on my desktop which has windows Xp Pro SP3. I
just installed a new & larger hard drive because i was running out of space
on the "C" drive. Previously i had Office 2003 installed on the secondary
drive "E" with just Word, Excel, and Outlook. In this set up Excel
spreadsheets were slow to open and Word, which is the E-Mail editor in
Outlook would not open within the Outlook program.

I installed the new hard drive, 320 Gb ntfs, and set it up as the new
boot drive. I also still have the original "E" drive as the secondary drive.
I uninstalled the Office 2003 from the "E" drive using the Windows Install
Clean Up Tool and re-installed the complete program from the original
installation disk. I went to the office update web site and downloaded and
installed all updates it required, I had to do this twice because of some
prerequisite updates.

All the applications seem to work fine except for Excel and Word. I can
open excel without a problem but can't open an existing spreadsheet. I tried
opening it from the File>Open menu and also by double clicking the
spreadsheet and left click> Open With and get nothing. The program has
listed, Under the Help>About excel>Disabled Items, the spreadsheets i tried
to open and says they are disabled because they caused the application to
fail.

Word on the other hand will not open regularly and asks me if i want to
open in safe mode due to an errror that occured last time it tried to open it
I cant get it to open any existing word docs and in safe mode i created a new
word doc and saved it but it would not re-open it.

I have searched the discussion groups for an answer to a similar problem
and have had no luck with anything i have found and tried. Any help wouild be
a blessing as i use the spreadsheets for my work and i cant get them to open.

If you need any other info on computer settings, installed software or
updates, event log data please let me know and i will supply it for you

thanks

 

[DL]

Did you clean install winxp or did you clone to your new disk?

 

[Beth Melton]

More than likely you have a malfunctioning add-in. First try starting the
applications in Safe Mode, hold Ctrl while starting and continue holding
until prompted to start in Safe Mode. If you are then able to open files
(and if Word starts) the next step is to start troubleshooting add-ins. For
Word take a look at this article:
http://support.microsoft.com/kb/921541

Chances are after you track down the issue for Word you'll find the solution
for Excel.

If you still encounter errors when you start in Safe Mode (you noted you
created a Word document but couldn't open it) do you encounter an error
message? If so what is it? Also, if you use Norton AV then in Norton Options
turn off "Enable Office Plug-in" or it may be worded along the lines of
"Turn off scanning for Office documents" depending on the version of Norton
you are using.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/training/HA102295841033.aspx

I am running Office 2003 on my desktop which has windows Xp Pro SP3. I
just installed a new & larger hard drive because i was running out of
space
on the "C" drive. Previously i had Office 2003 installed on the secondary
drive "E" with just Word, Excel, and Outlook. In this set up Excel
spreadsheets were slow to open and Word, which is the E-Mail editor in
Outlook would not open within the Outlook program.

I installed the new hard drive, 320 Gb ntfs, and set it up as the new
boot drive. I also still have the original "E" drive as the secondary
drive.
I uninstalled the Office 2003 from the "E" drive using the Windows Install
Clean Up Tool and re-installed the complete program from the original
installation disk. I went to the office update web site and downloaded and
installed all updates it required, I had to do this twice because of some
prerequisite updates.

All the applications seem to work fine except for Excel and Word. I can
open excel without a problem but can't open an existing spreadsheet. I
tried
opening it from the File>Open menu and also by double clicking the
spreadsheet and left click> Open With and get nothing. The program has
listed, Under the Help>About excel>Disabled Items, the spreadsheets i
tried
to open and says they are disabled because they caused the application to
fail.

Word on the other hand will not open regularly and asks me if i want to
open in safe mode due to an errror that occured last time it tried to open
it
I cant get it to open any existing word docs and in safe mode i created a
new
word doc and saved it but it would not re-open it.

I have searched the discussion groups for an answer to a similar
problem
and have had no luck with anything i have found and tried. Any help wouild
be
a blessing as i use the spreadsheets for my work and i cant get them to
open.

If you need any other info on computer settings, installed software or
updates, event log data please let me know and i will supply it for you

thanks

--

 

[mikefscm]

i copied all info from existing drive to the new drive using western digital
data lifeguard tools