G
GillRilla
I have run into a problem that I hope someone can shed some light on.
I created an Office 2003 package, with a custom MST. I deploy Office via SMS
2003 by using a script to first uninstall some Office 2000 components (eg
MSFilter) then run custom setup command to include the MST. On a recent
deployment, about 30% of users, when starting Outlook, had this error
message: "The operation failed due to registry or installation problem.
Restart Outlook and try again. If the problem persists please reinstall or
contact ....." Our found on these machines portions of Office registry
missing. Our fix was to get the registry settings from a good install, and
create a .reg file for the broke installs. After merging the missing
entries, Office worked fine.
Has anyone else seen this behavior? I had to stop my deployment and I'm
supposed to come up with an explanation as to why these users had install
issues and will it continue. My problem is that I cannot duplicate the
environment that causes the issue! If I manually delete the registry
settings on a good install of Office, Office recreates the settings
automatically!
Thanks for any help,
Gill
I created an Office 2003 package, with a custom MST. I deploy Office via SMS
2003 by using a script to first uninstall some Office 2000 components (eg
MSFilter) then run custom setup command to include the MST. On a recent
deployment, about 30% of users, when starting Outlook, had this error
message: "The operation failed due to registry or installation problem.
Restart Outlook and try again. If the problem persists please reinstall or
contact ....." Our found on these machines portions of Office registry
missing. Our fix was to get the registry settings from a good install, and
create a .reg file for the broke installs. After merging the missing
entries, Office worked fine.
Has anyone else seen this behavior? I had to stop my deployment and I'm
supposed to come up with an explanation as to why these users had install
issues and will it continue. My problem is that I cannot duplicate the
environment that causes the issue! If I manually delete the registry
settings on a good install of Office, Office recreates the settings
automatically!
Thanks for any help,
Gill