Office 2003 documents won't open

[Mark Fisher]

A few months back, I installed the beta version of Office 2003
Professional and all was working fine. I have it installed on my laptop.
One evening I was shutting down my laptop and accidently turned the power
off on the laptop before Windows XP had completely shutdown. Since that
time I cannot open any of my Office 2003 documents. Each application gives
a different error message but none of the Word, Excel, Access, or Publisher
documents will open. Word says the document is not available, Excel says my
anti-virus software will not allow it, Publisher says it cannot find the
file specified, and Access just doesn't open the file, it does not give a
message.
I then uninstalled and re-installed the beta but the same thing happened.
When I re-installed the previous version of Office XP, however, I could then
open the documents. Then I received the trial-version of Office 2003 and
decided to upgrade the XP version, but I now have the same errors when
attempting to open the files. My guess is there is a registry setting that
is wrong or fried or something like that.
Does anyone have any idea what might be causing this to happen?

 

[Beth Melton]

Hi Mark,

Are you also using Norton AV? If so the "Office Plug-in" option found
in Norton is known to cause the inability to open Office documents.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Lynn Goldman]

Yikes, I have this same symptom although I didn't install
Office 2003. My problem seems to have started with a
power interruption (so perhaps the same shutdown issue).
Like Beth I learned that Norton Antivirus can create
issues, however, even after uninstalling NAV I have this
problem. I posted this problem at another location (Word
2002) because I originally thought it was only a problem
with word.
Lynn

 

[Beth Melton]

Hi Lynn,

Uninstalling NAV will not unregister the DLL for the "Office Plug-in".

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details on the
unregister command if you need them:
http://support.microsoft.com/?kbid=329820

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Guest]

Beth,
Thanks so much; you are correct. Removing this registry
entry fixed the problem. I was able to reinstall the
corporate version of NAV and everything is still
functioning.
Thanks