Office 2003 error message

[Angie]

I have trial version of Office 2003 that will not work.
When I try to open word or any other program I get the
error message "Microsoft Office Word has encountered a
problem and needs to close." The trial is still good for
six more weeks, Sony won't help me because it is a trial
version--they directed me to Microsoft. Microsoft won't
help because it's a trial version. Why on earth would I
buy the regular version for $300.00 when the trial one
won't even work???
Anyone know how to fix this probmlem? I was in the middle
of writing my dissertation when my last laptop died of
old age. I'd be nice to get this brand new, very
expensive one up and running!
Thank you to anyone who can help.

 

[Chad Harris]

Angie--

1) What happens when you try to open other apps?
2) Go to Event Viewer typing in "eventvwr.msc" in the run box and going to
Application and click on it and see what errors might be there at the time
of the Word problem. There will definitely be error information as to the
problem, hopefully in some English with a number that's 4 digits, and not
just in Hex or Hungarian Notation or a language that needs decoding.
3) If you can get any app open, go to Help and Run Detect and Repair which
can be run for Office from within any application. If you can't get any app
open, go to Add/Remove and run Detect and Repair (Repair Install) from
there. It's the same feature at Add/Remove.

Repairing Office 2003 Installations
http://www.microsoft.com/office/ork/2003/five/ch19/MntB01.htm

Difference Between Repair and Reinstall Office 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;298027

You receive an error message when you try to open or replace a Word 2003
document.
http://support.microsoft.com/default.aspx?scid=kb;en-us;813980&Product=wrd2003

Best,

Chad Harris