office 2003 locks up when "saving as"

H

Harlett O'Dowd

this is an odd one.

When I'm creating (and sometimes opening) a document, office 2003 will
freeze.

Now I've installed Office 2003 sp3 and all other critical updates.

what's particualrly odd is that I have gone in and specified where I
want Office to automatically pull from and save to. But whenever it
finally unfreezes, it's not pointing to where I told it to.

My desired file location is there how I typed it (Tools-Options-File-
Locations-Documents) but it's not going there. And I suppose this
conflict is what's causing it to lock up.

SO - would this be pulling from some other place (All users, perhaps)
and I haven't haven't directed it there yet?

Many thanks
 
H

Harlett O'Dowd

Change that to an accessible location and try again.

I'm not sure what you mean by "accessible location". I'm pointing to a
folder on the hard drive, not a network drive.
 
B

Bob I

Harlett said:
I'm not sure what you mean by "accessible location". I'm pointing to a
folder on the hard drive, not a network drive.

And are the folder permissions for that location set to permit
read/write? Try using "My Documents" instead and see if that clears up
the issue.
 
H

Harlett O'Dowd

And are the folder permissions for that location set to permit
read/write? Try using "My Documents" instead and see if that clears up
the issue.

I pointed it away from "My documents" precisely because of this
problem.
 
B

Bob I

Harlett said:
I pointed it away from "My documents" precisely because of this
problem.

Humm, your "My Documents" is not on your "C" drive. Perhaps you are part
of a domain? Who is the Administrator of the PC? Is this PC remotely
managed?
 
H

Harlett O'Dowd

Humm, your "My Documents" is not on your "C" drive. Perhaps you are part
of a domain? Who is the Administrator of the PC? Is this PC remotely
managed?- Hide quoted text -

1) yes, "My Documents" *is* on the "C" drive but it locks up when
pointing to it anyway.
2) yes, the machine is part of a domain.
3) I am the administrator.
4) No, I do not remotely manage it.
5) However, the machine is a laptop and does use a roaming profile, if
that's any cause for concern.

Thanks again for thinking about this.
 
B

Bob I

Harlett said:
1) yes, "My Documents" *is* on the "C" drive but it locks up when
pointing to it anyway.
2) yes, the machine is part of a domain.
3) I am the administrator.
4) No, I do not remotely manage it.
5) However, the machine is a laptop and does use a roaming profile, if
that's any cause for concern.

Thanks again for thinking about this.

The roaming profile may be part of the issue. Do you have Local admin
rights or are you using a domain login on the machine? Does it make a
difference if you are not connected to the network?
 
H

Harlett O'Dowd

The roaming profile may be part of the issue. Do you have Local admin
rights or are you using a domain login on the machine? Does it make a
difference if you are not connected to the network?- Hide quoted text -

the user has local admin rights when logged in to the domain. It locks
up when the laptop is and is not connected to the network.
 
B

Bob I

Harlett said:
the user has local admin rights when logged in to the domain. It locks
up when the laptop is and is not connected to the network.

Is there any inaccessible drives mapped? Open My Computer, and r-click
on and disconnect any and all Unavailable drives.
 
H

Harlett O'Dowd

Is there any inaccessible drives mapped? Open My Computer, and r-click
on and disconnect any and all Unavailable drives.

I'll have to triple check, but I don't believe there are any un-mapped
drives, at least when the user is connected to the network.

And again, the user is attempting to access files on the *C* drive. I
have manually pointed Office Documents to open and save to his desired
local directory (C:\users) by going to TOOLS - Options - File
Locations.

AHA!

I have just noticed a similar situation on my own unit although I am
not locking up. Although I have also manually pointed my documents to
a certain directory, when I go to "save as" it points me to :"C:
\documents and settings\My name\local settings\temporary internet files
\OLK4A." It looks as if it is defaulting to the last place (in this
case, an attached word document from email) I pulled a file instead of
where I am telling it where to look first to retrieve and store.

So back to my initial question: is there any other place - registry or
profile or within office itself - where Office would be storing this
setting? And might these dueling settings be the cause of these lock-
ups? Would Office 2003 SP3 or any other recent critical update be
resetting these settings somewhere behind the scenes?
 
B

Bob I

Harlett said:
I'll have to triple check, but I don't believe there are any un-mapped
drives, at least when the user is connected to the network.

And again, the user is attempting to access files on the *C* drive. I
have manually pointed Office Documents to open and save to his desired
local directory (C:\users) by going to TOOLS - Options - File
Locations.

AHA!

I have just noticed a similar situation on my own unit although I am
not locking up. Although I have also manually pointed my documents to
a certain directory, when I go to "save as" it points me to :"C:
\documents and settings\My name\local settings\temporary internet files
\OLK4A." It looks as if it is defaulting to the last place (in this
case, an attached word document from email) I pulled a file instead of
where I am telling it where to look first to retrieve and store.

So back to my initial question: is there any other place - registry or
profile or within office itself - where Office would be storing this
setting? And might these dueling settings be the cause of these lock-
ups? Would Office 2003 SP3 or any other recent critical update be
resetting these settings somewhere behind the scenes?

That particular "location" is "triggered" by the user opening the
attachment in Outlook first, and then attempting the Save As. Try
r-clicking the attachment and do Save As FIRST, then the temporary
folder will not come into play. Also you may want to do a Disk Cleanup
on that PC and user. R-click C drive, Properties, Cleanup. And see if
that helps the issue.
 
H

Harlett O'Dowd

Harlett O'Dowd wrote:
That particular "location" is "triggered" by the user opening the
attachment in Outlook first, and then attempting the Save As. Try
r-clicking the attachment and do Save As FIRST, then the temporary
folder will not come into play.

Ah, that makes sense. It's annoying, but it makes sense.
Also you may want to do a Disk Cleanup
on that PC and user. R-click C drive, Properties, Cleanup. And see if
that helps the issue.

I've cleaned up, defragged, checked for disk errors, scanned for
viruses and spyware, installed SP3 and all other updates.

The one thing I haven't tried - and really want to avoid - is to blow
out the old profile and start from scratch.
 
B

Bob I

Harlett said:
Ah, that makes sense. It's annoying, but it makes sense.




I've cleaned up, defragged, checked for disk errors, scanned for
viruses and spyware, installed SP3 and all other updates.

The one thing I haven't tried - and really want to avoid - is to blow
out the old profile and start from scratch.

Could make a new profile as a test, if that cures it, then copy over
from old.
 
A

av71099

Actually, the problem comes in with Map Network Shares. Check every
mapped share to ensure that you can connect. If you find that you
cannot connect, either update the connection information or disconnect
from it. Once all the share access are updated, you will find that your
issue is gone.

Office products will check every drive and when it can't connect, it
will lock up.
 

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