Office 2003 menu problem

[Vaughn]

I have a user with Word 2003 that is trying to insert a filename in the
header, and uses this method from the menu bar:

Insert > Autotext > Header/Footer > Filename

However, those menu options are not available to her. She gets this far:

Insert > Autotext...and that's it. Header/Footer is not available to her. I
have found a workaround by doing Insert > Field > Filename, but this isn't
ideal, and I'd like to find a fix for the issue. I thought it might be the
normal.dot template, but having renamed it and forced it to be recreated,
didn't solve it. Any ideas?

 

[JoAnn Paules]

This may be a dumb question but does she have the full menu dropdown list
expanded? That's just about the point where Word shortens the list unless
you click on the arrows.

 

[Vaughn]

Yes, the dropdown list is fully expanded - there's only 3 or 4 things in the
list, and no "arrows" to expand the list any further. Any other ideas?

This may be a dumb question but does she have the full menu dropdown list
expanded? That's just about the point where Word shortens the list unless
you click on the arrows.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I have a user with Word 2003 that is trying to insert a filename in the
header, and uses this method from the menu bar:

Insert > Autotext > Header/Footer > Filename

However, those menu options are not available to her. She gets this far:

Insert > Autotext...and that's it. Header/Footer is not available to her.
I
have found a workaround by doing Insert > Field > Filename, but this isn't
ideal, and I'd like to find a fix for the issue. I thought it might be the
normal.dot template, but having renamed it and forced it to be recreated,
didn't solve it. Any ideas?

 

[JoAnn Paules]

Did you try going into View - Toolbars - Customise and see if you can reset
the menus?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Yes, the dropdown list is fully expanded - there's only 3 or 4 things in
the
list, and no "arrows" to expand the list any further. Any other ideas?

This may be a dumb question but does she have the full menu dropdown list
expanded? That's just about the point where Word shortens the list unless
you click on the arrows.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I have a user with Word 2003 that is trying to insert a filename in the
header, and uses this method from the menu bar:

Insert > Autotext > Header/Footer > Filename

However, those menu options are not available to her. She gets this
far:

Insert > Autotext...and that's it. Header/Footer is not available to
her.
I
have found a workaround by doing Insert > Field > Filename, but this
isn't
ideal, and I'd like to find a fix for the issue. I thought it might be
the
normal.dot template, but having renamed it and forced it to be
recreated,
didn't solve it. Any ideas?

 

[Vaughn]

Yes, I tried that - it doesn't provide the granularity to add items at that
level.

Did you try going into View - Toolbars - Customise and see if you can reset
the menus?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Yes, the dropdown list is fully expanded - there's only 3 or 4 things in
the
list, and no "arrows" to expand the list any further. Any other ideas?

This may be a dumb question but does she have the full menu dropdown list
expanded? That's just about the point where Word shortens the list unless
you click on the arrows.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


I have a user with Word 2003 that is trying to insert a filename in the
header, and uses this method from the menu bar:

Insert > Autotext > Header/Footer > Filename

However, those menu options are not available to her. She gets this
far:

Insert > Autotext...and that's it. Header/Footer is not available to
her.
I
have found a workaround by doing Insert > Field > Filename, but this
isn't
ideal, and I'd like to find a fix for the issue. I thought it might be
the
normal.dot template, but having renamed it and forced it to be
recreated,
didn't solve it. Any ideas?

 

[JoAnn Paules]

Have you tried to repair Word?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Yes, I tried that - it doesn't provide the granularity to add items at
that
level.

Did you try going into View - Toolbars - Customise and see if you can
reset
the menus?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Yes, the dropdown list is fully expanded - there's only 3 or 4 things
in
the
list, and no "arrows" to expand the list any further. Any other ideas?

:

This may be a dumb question but does she have the full menu dropdown
list
expanded? That's just about the point where Word shortens the list
unless
you click on the arrows.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


I have a user with Word 2003 that is trying to insert a filename in
the
header, and uses this method from the menu bar:

Insert > Autotext > Header/Footer > Filename

However, those menu options are not available to her. She gets this
far:

Insert > Autotext...and that's it. Header/Footer is not available to
her.
I
have found a workaround by doing Insert > Field > Filename, but this
isn't
ideal, and I'd like to find a fix for the issue. I thought it might
be
the
normal.dot template, but having renamed it and forced it to be
recreated,
didn't solve it. Any ideas?

 

[Vaughn]

JoAnn,

Thanks for your help - I haven't tried the detect and repair yet...however,
I have just discovered that she is accessing Word through a Citrix farm, and
not using the application as it is installed on her desktop! Thus, my efforts
to fix this have been for naught...I'm getting in touch with the Citrix farm
operators to see if deleting normal.dot in her profile on the farm fixes it.

Sorry for wasting your time - my apologies.

Have you tried to repair Word?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Yes, I tried that - it doesn't provide the granularity to add items at
that
level.

Did you try going into View - Toolbars - Customise and see if you can
reset
the menus?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


Yes, the dropdown list is fully expanded - there's only 3 or 4 things
in
the
list, and no "arrows" to expand the list any further. Any other ideas?

:

This may be a dumb question but does she have the full menu dropdown
list
expanded? That's just about the point where Word shortens the list
unless
you click on the arrows.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


I have a user with Word 2003 that is trying to insert a filename in
the
header, and uses this method from the menu bar:

Insert > Autotext > Header/Footer > Filename

However, those menu options are not available to her. She gets this
far:

Insert > Autotext...and that's it. Header/Footer is not available to
her.
I
have found a workaround by doing Insert > Field > Filename, but this
isn't
ideal, and I'd like to find a fix for the issue. I thought it might
be
the
normal.dot template, but having renamed it and forced it to be
recreated,
didn't solve it. Any ideas?

 

[JoAnn Paules]

Not a problem. Good luck finding out what's going on.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

JoAnn,

Thanks for your help - I haven't tried the detect and repair
yet...however,
I have just discovered that she is accessing Word through a Citrix farm,
and
not using the application as it is installed on her desktop! Thus, my
efforts
to fix this have been for naught...I'm getting in touch with the Citrix
farm
operators to see if deleting normal.dot in her profile on the farm fixes
it.

Sorry for wasting your time - my apologies.

Have you tried to repair Word?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Yes, I tried that - it doesn't provide the granularity to add items at
that
level.

:

Did you try going into View - Toolbars - Customise and see if you can
reset
the menus?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


Yes, the dropdown list is fully expanded - there's only 3 or 4
things
in
the
list, and no "arrows" to expand the list any further. Any other
ideas?

:

This may be a dumb question but does she have the full menu
dropdown
list
expanded? That's just about the point where Word shortens the list
unless
you click on the arrows.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


I have a user with Word 2003 that is trying to insert a filename
in
the
header, and uses this method from the menu bar:

Insert > Autotext > Header/Footer > Filename

However, those menu options are not available to her. She gets
this
far:

Insert > Autotext...and that's it. Header/Footer is not available
to
her.
I
have found a workaround by doing Insert > Field > Filename, but
this
isn't
ideal, and I'd like to find a fix for the issue. I thought it
might
be
the
normal.dot template, but having renamed it and forced it to be
recreated,
didn't solve it. Any ideas?