Office 2003 "needs to close"

[Bewildered]

After several years of using Office 2003 (Small Business edition) without
problem, I am now unable to open any Office programmes which have
graphics/photos in them. This affects Word, Excel, Powerpoint, Publisher and
I now also have trouble printing pictures from the Photo viewer. I have
tried uninstalling and reinstalling, I have all the latest updates, I have
scanned for viruses, spyware etc. I have even downloaded a trial version of
Office 2007 and it also has the same problem. I have 2 computers and both
have the same problem.

Would appreciate if anyone could help!

 

[DL]

Have you updated any drivers from msupdate?
Does Event Viewer (Control Panel, Administrative Tools) show any relevant
err's?
Does the same thing occur if you boot into Safe Mode?

 

[Bewildered]

Event viewer gives the following information:

"Faulting application winword.exe, version 12.0.6308.5000, stamp 47e547c5,
faulting module ogl.dll, version 12.0.6325.5000, stamp 4888e21c, debug? 0,
fault address 0x0001fd30."

Haven't tried starting in "safe mode" - do you mean Windows or in Office?

 

[Bewildered]

I also have not knowingly updated and drivers but have set up the computers
to update windows & Office automatically.

I have just tried using Word in Safe Mode and it still gives the same
problem...

Appreciate any help!

 

[DL]

I meant windows safe mode
If you run Winupdate from IE, on the opening page ensure the settings are
for critical updates only.
Next Review your update History & check if any drivewr updates have been
installed.

The failing module is part of the office 2007 compatibility pack

 

[Bewildered]

I have tried opening a document in Windows Safe Mode and the same problem
occurs...

As far as I can see from the Update History, most of the updates are
security updates other than service pack updates and things liks Malicious
Software Removal tool, junk email filter etc.

Any further thoughts?

 

[DL]

Assuming you are running winxp have you tried the System File Checker (sfc)
see win help for details

You could try running Word through this tool
http://www.dependencywalker.com/ (Its an MS application) and see if it
highlights any other problems.

 

[Bewildered]

Tried System File Checker which did not come up with any errors.
Tried Dependency Walker and it gives an error message "No DOS or PE
signature found. This file is not a valid 32bit or 64bit Windows module".

What does that mean?

 

[DL]

Depends err; that indicates a win problem

Tried System File Checker which did not come up with any errors.
Tried Dependency Walker and it gives an error message "No DOS or PE
signature found. This file is not a valid 32bit or 64bit Windows module".

What does that mean?

 

[Bewildered]

Any thoughts on how to fix this or who can help me with this?

 

[DL]

I'd try posting the Depends err details to a group for your o/s
( using google this err msg, generally seems to apply to win64 bit and or
server 2003)

Allthough I dont believe its relevent, I would download and run the bootable
disk checking utility available from your HD manufacturers site.
Also www.memtest.org create the bootable disk and run a test, for at least
an hour.

You are not maybe running a raid setup, using mobo onboard raid?