Office 2003 on Windows XP Fundamentals

[chrishabs]

I am testing this version of XP to see if I should replace my Windows 98SE
and 2000 machines. O\S installs fine and I have tried with and without
applying any windows updates. duplicated on 3 different machines HP, IBM
and a Compaq.

I get error when I try to install Office 2003 Professional, SBE and Standard
at Service Pack 1 and 2 level.

Error 1911. Setup cannot register type library for the file
c:\windows\system32\ven2232.olb
This file is a Visual Basic Applicaiotns Object Library.

Looked up in Technet and not much on this except
http://support.microsoft.com/?kbid=299608
and also tried to install of Visual Basic 6.0 SP5: Run-Time Redistribution
Pack (vbrun60sp5.exe)

Chris

 

[Alice Zhu [MSFT]]

Dear Chris,

Thanks for posting in the partner newsgroups.

According to your description, my understanding of this issue is: When you
install Office 2003 at SP1 or SP2 level, you encountered error message
"Setup cannot register type library for the file
c:\windows\system32\ven2232.olb". You have installed Windows XP on 3
different machines with or without Windows updates. You looked up the
question in Technet, and only got one Knowledge Based (KB) article 299608,
you tried to install Visual Basic 6.0 SP5: Run-Time Redistribution Pack
(VBRUN60sp5.exe).

If I have misunderstood your concern, please feel free to let me know.

Based on my research, this behavior may occur due to a variety of factors.
To narrow down the issue, I suggest you perform the following steps:

Step 1 Install Windows SP2
=====================
As far as I know, Microsoft will not support Windows XP SP1 two months
later. I suggest you install Windows SP2. Please download Windows SP2 form
the following location:
http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-
8245-9e368d3cdb5a&DisplayLang=en

Step 2 Rename ven2232.olb and install Office
=====================
1. Rename the ven2232.olb file in the location:
c:\windows\system32\ven2232.olb.
2. Try to install Office, does the issue recur?
If this step fails, please go to the next step.

Step 3 Install Office in safe mode
=====================
Let's check if the same issue also occurs in Safe Mode, which loads a
minimal protected-mode configuration, disabling Windows device drivers and
using the standard VGA display adapter.

1. Restart your computer, and before boot into Windows, press F8.
2. When the "Windows 2000/XP Advanced Options" menu appears, select "Safe
Mode", and then press ENTER.
3. Install Office 2003 in safe mode.

If the suggestions do not help, please help us collect some informations
for further research:

1. Please download and run the MPS Report tool from the following link. It
is utilized to gather detailed information regarding a system's current
configuration. The data collected will assist me with problem isolation. To
do this, please follow the steps below:

a. Download the MPS Report Tool from the following link:

<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
915706/MPSRPT_SETUPPerf.EXE>
NOTE: Be sure to include all text between '<' and '>' when navigating to
this MPS Report download location.

b. After the download is complete, double-click this "MPSRPT_SETUPPerf.exe"
file. Then a CAB file will be generated called
%COMPUTERNAME%_MPSReports.CAB. For example, if your computer name is
"MyComputer", this CAB file will be named "MyComputer _MPSReports.CAB".

c. Click Start -> Run -> Input "%Systemroot%\MPSReports\Setup\Reports\CAB".
You can find the CAB file above and please send it to me as an attachment
at <[email protected]>.

2. Please collect Office setup logs for me to do troubleshooting. To
collect Office setup logs, please do as follows:
a. Click Start->Run, enter %temp%, click OK.
b. In the temp folder, copy all the file named Microsoft Office 2003
Setup***.txt to a folder, and compress the folder, send the folder to me.

Please try the suggestions and update me with the result at your earliest
convenience. We look forward to your reply.

Regards,
Alice Zhu
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Alice Zhu [MSFT]]

Dear Chris,

Thanks for posting in the partner newsgroups.

According to your description, my understanding of this issue is: When you
install Office 2003 at SP1 or SP2 level, you encountered error message
"Setup cannot register type library for the file
c:\windows\system32\ven2232.olb". You have installed Windows XP on 3
different machines with or without Windows updates. You looked up the
question in Technet, and only got one Knowledge Based (KB) article 299608,
you tried to install Visual Basic 6.0 SP5: Run-Time Redistribution Pack
(VBRUN60sp5.exe).

If I have misunderstood your concern, please feel free to let me know.

Based on my research, this behavior may occur due to a variety of factors.
To narrow down the issue, I suggest you perform the following steps:

Step 1 Install Windows SP2
=====================
As far as I know, Microsoft will not support Windows XP SP1 two months
later. I suggest you install Windows SP2. Please download Windows SP2 form
the following location:
http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-
8245-9e368d3cdb5a&DisplayLang=en

Step 2 Rename ven2232.olb and install Office
=====================
1. Rename the ven2232.olb file in the location:
c:\windows\system32\ven2232.olb.
2. Try to install Office, does the issue recur?
If this step fails, please go to the next step.

Step 3 Install Office in safe mode
=====================
Let's check if the same issue also occurs in Safe Mode, which loads a
minimal protected-mode configuration, disabling Windows device drivers and
using the standard VGA display adapter.

1. Restart your computer, and before boot into Windows, press F8.
2. When the "Windows 2000/XP Advanced Options" menu appears, select "Safe
Mode", and then press ENTER.
3. Install Office 2003 in safe mode.

If the suggestions do not help, please help us collect some informations
for further research:

1. Please download and run the MPS Report tool from the following link. It
is utilized to gather detailed information regarding a system's current
configuration. The data collected will assist me with problem isolation. To
do this, please follow the steps below:

a. Download the MPS Report Tool from the following link:

<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
915706/MPSRPT_SETUPPerf.EXE>
NOTE: Be sure to include all text between '<' and '>' when navigating to
this MPS Report download location.

b. After the download is complete, double-click this "MPSRPT_SETUPPerf.exe"
file. Then a CAB file will be generated called
%COMPUTERNAME%_MPSReports.CAB. For example, if your computer name is
"MyComputer", this CAB file will be named "MyComputer _MPSReports.CAB".

c. Click Start -> Run -> Input "%Systemroot%\MPSReports\Setup\Reports\CAB".
You can find the CAB file above and please send it to me as an attachment
at <[email protected]>.

2. Please collect Office setup logs for me to do troubleshooting. To
collect Office setup logs, please do as follows:
a. Click Start->Run, enter %temp%, click OK.
b. In the temp folder, copy all the file named Microsoft Office 2003
Setup***.txt to a folder, and compress the folder, send the folder to me.

Please try the suggestions and update me with the result at your earliest
convenience. We look forward to your reply.

Regards,
Alice Zhu
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Alice Zhu [MSFT]]

Dear Chris,

Thanks for posting in the partner newsgroups.

According to your description, my understanding of this issue is: When you
install Office 2003 at SP1 or SP2 level, you encountered error message
"Setup cannot register type library for the file
c:\windows\system32\ven2232.olb". You have installed Windows XP on 3
different machines with or without Windows updates. You looked up the
question in Technet, and only got one Knowledge Based (KB) article 299608,
you tried to install Visual Basic 6.0 SP5: Run-Time Redistribution Pack
(VBRUN60sp5.exe).

If I have misunderstood your concern, please feel free to let me know.

Based on my research, this behavior may occur due to a variety of factors.
To narrow down the issue, I suggest you perform the following steps:

Step 1 Install Windows SP2
=====================
As far as I know, Microsoft will not support Windows XP SP1 two months
later. I suggest you install Windows SP2. Please download Windows SP2 form
the following location:
http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-
8245-9e368d3cdb5a&DisplayLang=en

Step 2 Rename ven2232.olb and install Office
=====================
1. Rename the ven2232.olb file in the location:
c:\windows\system32\ven2232.olb.
2. Try to install Office, does the issue recur?
If this step fails, please go to the next step.

Step 3 Install Office in safe mode
=====================
Let's check if the same issue also occurs in Safe Mode, which loads a
minimal protected-mode configuration, disabling Windows device drivers and
using the standard VGA display adapter.

1. Restart your computer, and before boot into Windows, press F8.
2. When the "Windows 2000/XP Advanced Options" menu appears, select "Safe
Mode", and then press ENTER.
3. Install Office 2003 in safe mode.

If the suggestions do not help, please help us collect some informations
for further research:

1. Please download and run the MPS Report tool from the following link. It
is utilized to gather detailed information regarding a system's current
configuration. The data collected will assist me with problem isolation. To
do this, please follow the steps below:

a. Download the MPS Report Tool from the following link:

<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
915706/MPSRPT_SETUPPerf.EXE>
NOTE: Be sure to include all text between '<' and '>' when navigating to
this MPS Report download location.

b. After the download is complete, double-click this "MPSRPT_SETUPPerf.exe"
file. Then a CAB file will be generated called
%COMPUTERNAME%_MPSReports.CAB. For example, if your computer name is
"MyComputer", this CAB file will be named "MyComputer _MPSReports.CAB".

c. Click Start -> Run -> Input "%Systemroot%\MPSReports\Setup\Reports\CAB".
You can find the CAB file above and please send it to me as an attachment
at <[email protected]>.

2. Please collect Office setup logs for me to do troubleshooting. To
collect Office setup logs, please do as follows:
a. Click Start->Run, enter %temp%, click OK.
b. In the temp folder, copy all the file named Microsoft Office 2003
Setup***.txt to a folder, and compress the folder, send the folder to me.

Please try the suggestions and update me with the result at your earliest
convenience. We look forward to your reply.

Regards,
Alice Zhu
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Alice Zhu [MSFT]]

Dear Chris,

Thanks for posting in the partner newsgroups.

According to your description, my understanding of this issue is: When you
install Office 2003 at SP1 or SP2 level, you encountered error message
"Setup cannot register type library for the file
c:\windows\system32\ven2232.olb". You have installed Windows XP on 3
different machines with or without Windows updates. You looked up the
question in Technet, and only got one Knowledge Based (KB) article 299608,
you tried to install Visual Basic 6.0 SP5: Run-Time Redistribution Pack
(VBRUN60sp5.exe).

If I have misunderstood your concern, please feel free to let me know.

Based on my research, this behavior may occur due to a variety of factors.
To narrow down the issue, I suggest you perform the following steps:

Step 1 Install Windows SP2
=====================
As far as I know, Microsoft will not support Windows XP SP1 two months
later. I suggest you install Windows SP2. Please download Windows SP2 form
the following location:
http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-
8245-9e368d3cdb5a&DisplayLang=en

Step 2 Rename ven2232.olb and install Office
=====================
1. Rename the ven2232.olb file in the location:
c:\windows\system32\ven2232.olb.
2. Try to install Office, does the issue recur?
If this step fails, please go to the next step.

Step 3 Install Office in safe mode
=====================
Let's check if the same issue also occurs in Safe Mode, which loads a
minimal protected-mode configuration, disabling Windows device drivers and
using the standard VGA display adapter.

1. Restart your computer, and before boot into Windows, press F8.
2. When the "Windows 2000/XP Advanced Options" menu appears, select "Safe
Mode", and then press ENTER.
3. Install Office 2003 in safe mode.

If the suggestions do not help, please help us collect some informations
for further research:

1. Please download and run the MPS Report tool from the following link. It
is utilized to gather detailed information regarding a system's current
configuration. The data collected will assist me with problem isolation. To
do this, please follow the steps below:

a. Download the MPS Report Tool from the following link:

<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
915706/MPSRPT_SETUPPerf.EXE>
NOTE: Be sure to include all text between '<' and '>' when navigating to
this MPS Report download location.

b. After the download is complete, double-click this "MPSRPT_SETUPPerf.exe"
file. Then a CAB file will be generated called
%COMPUTERNAME%_MPSReports.CAB. For example, if your computer name is
"MyComputer", this CAB file will be named "MyComputer _MPSReports.CAB".

c. Click Start -> Run -> Input "%Systemroot%\MPSReports\Setup\Reports\CAB".
You can find the CAB file above and please send it to me as an attachment
at <[email protected]>.

2. Please collect Office setup logs for me to do troubleshooting. To
collect Office setup logs, please do as follows:
a. Click Start->Run, enter %temp%, click OK.
b. In the temp folder, copy all the file named Microsoft Office 2003
Setup***.txt to a folder, and compress the folder, send the folder to me.

Please try the suggestions and update me with the result at your earliest
convenience. We look forward to your reply.

Regards,
Alice Zhu
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Alice Zhu [MSFT]]

Dear Chris,

Thanks for posting in the partner newsgroups.

According to your description, my understanding of this issue is: When you
install Office 2003 at SP1 or SP2 level, you encountered error message
"Setup cannot register type library for the file
c:\windows\system32\ven2232.olb". You have installed Windows XP on 3
different machines with or without Windows updates. You looked up the
question in Technet, and only got one Knowledge Based (KB) article 299608,
you tried to install Visual Basic 6.0 SP5: Run-Time Redistribution Pack
(VBRUN60sp5.exe).

If I have misunderstood your concern, please feel free to let me know.

Based on my research, this behavior may occur due to a variety of factors.
To narrow down the issue, I suggest you perform the following steps:

Step 1 Install Windows SP2
=====================
As far as I know, Microsoft will not support Windows XP SP1 two months
later. I suggest you install Windows SP2. Please download Windows SP2 form
the following location:
http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-
8245-9e368d3cdb5a&DisplayLang=en

Step 2 Rename ven2232.olb and install Office
=====================
1. Rename the ven2232.olb file in the location:
c:\windows\system32\ven2232.olb.
2. Try to install Office, does the issue recur?
If this step fails, please go to the next step.

Step 3 Install Office in safe mode
=====================
Let's check if the same issue also occurs in Safe Mode, which loads a
minimal protected-mode configuration, disabling Windows device drivers and
using the standard VGA display adapter.

1. Restart your computer, and before boot into Windows, press F8.
2. When the "Windows 2000/XP Advanced Options" menu appears, select "Safe
Mode", and then press ENTER.
3. Install Office 2003 in safe mode.

If the suggestions do not help, please help us collect some informations
for further research:

1. Please download and run the MPS Report tool from the following link. It
is utilized to gather detailed information regarding a system's current
configuration. The data collected will assist me with problem isolation. To
do this, please follow the steps below:

a. Download the MPS Report Tool from the following link:

<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
915706/MPSRPT_SETUPPerf.EXE>
NOTE: Be sure to include all text between '<' and '>' when navigating to
this MPS Report download location.

b. After the download is complete, double-click this "MPSRPT_SETUPPerf.exe"
file. Then a CAB file will be generated called
%COMPUTERNAME%_MPSReports.CAB. For example, if your computer name is
"MyComputer", this CAB file will be named "MyComputer _MPSReports.CAB".

c. Click Start -> Run -> Input "%Systemroot%\MPSReports\Setup\Reports\CAB".
You can find the CAB file above and please send it to me as an attachment
at <[email protected]>.

2. Please collect Office setup logs for me to do troubleshooting. To
collect Office setup logs, please do as follows:
a. Click Start->Run, enter %temp%, click OK.
b. In the temp folder, copy all the file named Microsoft Office 2003
Setup***.txt to a folder, and compress the folder, send the folder to me.

Please try the suggestions and update me with the result at your earliest
convenience. We look forward to your reply.

Regards,
Alice Zhu
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Kris]

Chris,
If you are refering to Windows Fundamentals for Legacy PC, then the simple
answer comes from Microsoft's own summary of FLP:

"Windows Fundamentals for Legacy PCs is not a general-purpose operating
system. It is designed to work with the Microsoft Remote Desktop Connection
client or third-party clients such as the Citrix ICA client. In addition, it
allows for a limited number of workloads to be executed locally, including
security software, management software, terminal emulation software, document
viewers, and the .NET Framework."

In other words, the OS is more of a platform for connecting to a terminal
server rather than a full OS like Windows XP Pro. Technically, large
applications such as Office 2003 will not run on FLP. In my limited
experience trying to install applications in FLP, I have managed to get
Office to install by doing a custom install and trimming out applications
such as Publisher while also clicking "Ignore" on errors that may pop up in
the installer. What you end up with is an install of Office that seems to
work fine, though may be broken, and I certainly wouldnt trust it for
mission-critical work. Simply put, the best way to run Office 2003 from a
Windows Fundaments for Legacy PC machine is to run it on a terminal server.

Hope this helps,
Kris

 

[Kris]

Chris,
If you are refering to Windows Fundamentals for Legacy PC, then the simple
answer comes from Microsoft's own summary of FLP:

"Windows Fundamentals for Legacy PCs is not a general-purpose operating
system. It is designed to work with the Microsoft Remote Desktop Connection
client or third-party clients such as the Citrix ICA client. In addition, it
allows for a limited number of workloads to be executed locally, including
security software, management software, terminal emulation software, document
viewers, and the .NET Framework."

In other words, the OS is more of a platform for connecting to a terminal
server rather than a full OS like Windows XP Pro. Technically, large
applications such as Office 2003 will not run on FLP. In my limited
experience trying to install applications in FLP, I have managed to get
Office to install by doing a custom install and trimming out applications
such as Publisher while also clicking "Ignore" on errors that may pop up in
the installer. What you end up with is an install of Office that seems to
work fine, though may be broken, and I certainly wouldnt trust it for
mission-critical work. Simply put, the best way to run Office 2003 from a
Windows Fundaments for Legacy PC machine is to run it on a terminal server.

Hope this helps,
Kris

 

[Kris]

Chris,
If you are refering to Windows Fundamentals for Legacy PC, then the simple
answer comes from Microsoft's own summary of FLP:

"Windows Fundamentals for Legacy PCs is not a general-purpose operating
system. It is designed to work with the Microsoft Remote Desktop Connection
client or third-party clients such as the Citrix ICA client. In addition, it
allows for a limited number of workloads to be executed locally, including
security software, management software, terminal emulation software, document
viewers, and the .NET Framework."

In other words, the OS is more of a platform for connecting to a terminal
server rather than a full OS like Windows XP Pro. Technically, large
applications such as Office 2003 will not run on FLP. In my limited
experience trying to install applications in FLP, I have managed to get
Office to install by doing a custom install and trimming out applications
such as Publisher while also clicking "Ignore" on errors that may pop up in
the installer. What you end up with is an install of Office that seems to
work fine, though may be broken, and I certainly wouldnt trust it for
mission-critical work. Simply put, the best way to run Office 2003 from a
Windows Fundaments for Legacy PC machine is to run it on a terminal server.

Hope this helps,
Kris

 

[Kris]

Chris,
If you are refering to Windows Fundamentals for Legacy PC, then the simple
answer comes from Microsoft's own summary of FLP:

"Windows Fundamentals for Legacy PCs is not a general-purpose operating
system. It is designed to work with the Microsoft Remote Desktop Connection
client or third-party clients such as the Citrix ICA client. In addition, it
allows for a limited number of workloads to be executed locally, including
security software, management software, terminal emulation software, document
viewers, and the .NET Framework."

In other words, the OS is more of a platform for connecting to a terminal
server rather than a full OS like Windows XP Pro. Technically, large
applications such as Office 2003 will not run on FLP. In my limited
experience trying to install applications in FLP, I have managed to get
Office to install by doing a custom install and trimming out applications
such as Publisher while also clicking "Ignore" on errors that may pop up in
the installer. What you end up with is an install of Office that seems to
work fine, though may be broken, and I certainly wouldnt trust it for
mission-critical work. Simply put, the best way to run Office 2003 from a
Windows Fundaments for Legacy PC machine is to run it on a terminal server.

Hope this helps,
Kris

 

[Kris]

Chris,
If you are refering to Windows Fundamentals for Legacy PC, then the simple
answer comes from Microsoft's own summary of FLP:

"Windows Fundamentals for Legacy PCs is not a general-purpose operating
system. It is designed to work with the Microsoft Remote Desktop Connection
client or third-party clients such as the Citrix ICA client. In addition, it
allows for a limited number of workloads to be executed locally, including
security software, management software, terminal emulation software, document
viewers, and the .NET Framework."

In other words, the OS is more of a platform for connecting to a terminal
server rather than a full OS like Windows XP Pro. Technically, large
applications such as Office 2003 will not run on FLP. In my limited
experience trying to install applications in FLP, I have managed to get
Office to install by doing a custom install and trimming out applications
such as Publisher while also clicking "Ignore" on errors that may pop up in
the installer. What you end up with is an install of Office that seems to
work fine, though may be broken, and I certainly wouldnt trust it for
mission-critical work. Simply put, the best way to run Office 2003 from a
Windows Fundaments for Legacy PC machine is to run it on a terminal server.

Hope this helps,
Kris

 

[Alice Zhu [MSFT]]

Hi Christopher,

Thank you for your reply.

Based on my knowledge, the issue is related to Windows XP Fundamentals for
legacy PC. Please kindly understand that Windows XP Fundamentals for legacy
PC is out of our support boundary. If you need further assistance, please
contact OEM manufacturer.

Have a nice day.

Regards,
Alice Zhu
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Alice Zhu [MSFT]]

Hi Christopher,

Thank you for your reply.

Based on my knowledge, the issue is related to Windows XP Fundamentals for
legacy PC. Please kindly understand that Windows XP Fundamentals for legacy
PC is out of our support boundary. If you need further assistance, please
contact OEM manufacturer.

Have a nice day.

Regards,
Alice Zhu
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Alice Zhu [MSFT]]

Hi Christopher,

Thank you for your reply.

Based on my knowledge, the issue is related to Windows XP Fundamentals for
legacy PC. Please kindly understand that Windows XP Fundamentals for legacy
PC is out of our support boundary. If you need further assistance, please
contact OEM manufacturer.

Have a nice day.

Regards,
Alice Zhu
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Alice Zhu [MSFT]]

Hi Christopher,

Thank you for your reply.

Based on my knowledge, the issue is related to Windows XP Fundamentals for
legacy PC. Please kindly understand that Windows XP Fundamentals for legacy
PC is out of our support boundary. If you need further assistance, please
contact OEM manufacturer.

Have a nice day.

Regards,
Alice Zhu
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Alice Zhu [MSFT]]

Hi Christopher,

Thank you for your reply.

Based on my knowledge, the issue is related to Windows XP Fundamentals for
legacy PC. Please kindly understand that Windows XP Fundamentals for legacy
PC is out of our support boundary. If you need further assistance, please
contact OEM manufacturer.

Have a nice day.

Regards,
Alice Zhu
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.