Office 2003, Opening old Mac Word 98 / 2001 Documents

[Werner Pertl]

Hello,
i've got a little problem: When I try to open old Word 98 / 2001 docs in
Office 2003 Word starts with a file conversion box. When I try to open the
same document in Office 2007 it works...
Any idea how i can open this documents in Office 2003?
Thank you very much!
Werner

 

[Emily Lin]

Hi Werner,

Do you mean that the file was original created in MAC Office 98/2001? What is the file format, *.doc, *.docx, or others?
Please send one example document to me at (e-mail address removed) for further research.

At this point, I recommend you to install the compatibility pack on the computer with Office 2003 to see if it works.
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1. On the computer with Office 2003, go to Microsoft update site to check and install the latest updates.
2. Go to the following link to download the "Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats"

http://www.microsoft.com/downloads/...FamilyID=941B3470-3AE9-4AEE-8F43-C6BB74CD1466

3. Install the downloaded patch.
4. Try to open the old Word 98/2001 docs. What is the result?

If it doesn't work, perform a full installation for Office 2003 to see if it works.
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1. Click Start menu > Control Panel > Add or Remove Programs.
2. Choose Office 2003 entry, click Change. Choose Add or Remove Features, click Next.
3. Check "Choose advanced customization of applications.", click Next.
4. Click the right button of the entry "Microsoft Office", Choose "Run All from My Computer", click Update.

5. Try to open the old Word 98/2001 docs. What is the result?

If Word still starts with a file conversion box, take a screen shot of it and send it to me at (e-mail address removed). It is very important for us
to resolve the issue more efficiently. Thanks for your cooperation and patience.

How to take a screen shot, please follow the steps below:
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a. When screen shows up, press the Print Screen key (right of F12 key) Note: nothing will happen.
b. Open MS Paint program (click Start menu > All Programs > Accessories > Paint).
c. Click Edit (menu) -> Paste or press Ctrl + V.
d. Click File (menu) -> Save. Save it as a *.jpg file and send it to me as an attachment.

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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[Werner Pertl]

Hi Emily,

thanks for your reply. All suggestions unfortunately didn't work, so I sent
you an example of the file and a screenshot by email.

Hope you can help

Thank you very much again!

Werner

 

[Emily Lin]

Hi Werner,

Thanks for your reply and the attachments.

It appears that this issue/question is in regard a non-English version of the product. This newsgroup is only provided for English version support
only. For support for this localized version, please post in the newsgroup for that product language.

Please visit our Worldwide sites support page and find support resources that are provided. You can find your worldwide site here:
http://support.microsoft.com/common/international.aspx

Thank you for your understanding.

Personal suggestion:
**********************************
Is the attachment "Dispo 4.doc" an original file from Mac machine?

Based on my testing, I can open this file "dispo 4.doc" in Word 2003 and Word 2007 directly. It doesn't pop up a file conversion box when
opening in Word 2003.

If you cannot open the file directly in Word 2003, I recommend you to open it in Word 2007 and then click the Office button > Save As > to
save it as another file test.doc. And then try to open the test.doc in Word 2003 directly. If it works, convert all the *.doc files from Mac
machine in Word 2007 so that you can open them in Word 2003.
**********************************

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


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