Office 2003 Professional Update Failure

[MikeMc]

Last month my system(s) failed to install the Outlook Junk email updates.
This month none on the office updates will install on any of my computers.

MikeMc

 

[MikeMc]

Tried repair & reinstall on three computers; all installations or repairs
quit with fatal error.

Took one workstation and uninstalled office and then reinstalled it. Went to
office update site. Office service pack 1 failed to install along with
several other updates.

MikeMc

 

[Ben B. [US]]

Are any error codes given? Are you running Office Update on an administrator
account? If you're not you should be. If that does not work select Start ·
Run, then type "%windir%/Downloaded Program Files" and press enter.
Right-click "Office Update Installation Engine" and select "Remove". Now try
running Office Update again, you should be prompted to install the new
ActiveX control.

 

[MikeMc]

I install Windows systems for a living, so yes I ran the updates as an
administrator and yes I tried the alternate install methods including
downloading the patches separately as standalone exe files (and about 10
other scenarios).

What I'm waiting for now is a Microsoft engineer to contact me to go over
the update log files.

Thanks Anyway.

MikeMc

Are any error codes given? Are you running Office Update on an
administrator account? If you're not you should be. If that does not work
select Start · Run, then type "%windir%/Downloaded Program Files" and
press enter. Right-click "Office Update Installation Engine" and select
"Remove". Now try running Office Update again, you should be prompted to
install the new ActiveX control.


--
Ben B. [US]

Tried repair & reinstall on three computers; all installations or repairs
quit with fatal error.

Took one workstation and uninstalled office and then reinstalled it. Went
to office update site. Office service pack 1 failed to install along with
several other updates.

MikeMc

 

[Ben B. [US]]

Do you by any chance know where the Office Update log files are located?

--
Ben B. [US]

I install Windows systems for a living, so yes I ran the updates as an
administrator and yes I tried the alternate install methods including
downloading the patches separately as standalone exe files (and about 10
other scenarios).

What I'm waiting for now is a Microsoft engineer to contact me to go over
the update log files.

Thanks Anyway.

MikeMc

Are any error codes given? Are you running Office Update on an
administrator account? If you're not you should be. If that does not work
select Start · Run, then type "%windir%/Downloaded Program Files" and
press enter. Right-click "Office Update Installation Engine" and select
"Remove". Now try running Office Update again, you should be prompted to
install the new ActiveX control.


--
Ben B. [US]

Tried repair & reinstall on three computers; all installations or
repairs quit with fatal error.

Took one workstation and uninstalled office and then reinstalled it.
Went to office update site. Office service pack 1 failed to install
along with several other updates.

MikeMc

Last month my system(s) failed to install the Outlook Junk email
updates. This month none on the office updates will install on any of
my computers.

MikeMc

 

[MikeMc]

The log files are typically in:

C:\Documents and Settings\<active user>\Local Settings\Temp\OfficeUpdate

I have managed to repair one computer. As it is late, I will post the repair
process tomorrow

MikeMc

Do you by any chance know where the Office Update log files are located?

--
Ben B. [US]

I install Windows systems for a living, so yes I ran the updates as an
administrator and yes I tried the alternate install methods including
downloading the patches separately as standalone exe files (and about 10
other scenarios).

What I'm waiting for now is a Microsoft engineer to contact me to go over
the update log files.

Thanks Anyway.

MikeMc

Are any error codes given? Are you running Office Update on an
administrator account? If you're not you should be. If that does not
work select Start · Run, then type "%windir%/Downloaded Program Files"
and press enter. Right-click "Office Update Installation Engine" and
select "Remove". Now try running Office Update again, you should be
prompted to install the new ActiveX control.


--
Ben B. [US]

Tried repair & reinstall on three computers; all installations or
repairs quit with fatal error.

Took one workstation and uninstalled office and then reinstalled it.
Went to office update site. Office service pack 1 failed to install
along with several other updates.

MikeMc

Last month my system(s) failed to install the Outlook Junk email
updates. This month none on the office updates will install on any of
my computers.

MikeMc

 

[MikeMc]

Problem Symptoms:

Office Update failed in both small and large file modes.
Standalone updates also failed.
Add or Remove Features under Add or Remove Programs failed with errors.
Reinstall or Repair options under Add or Remove Programs failed with errors.
Uninstallting Office 2003 Pro and then reinstalling results in failed office
updates.

Fix:
Uninstalled Office 2003 Pro, Visio, InfoPath, OneNote and FrontPage (MS
Project Std. Ed. was unaffected) and then ran registry cleaner on system.
Reinstalled the above software and updated the systems via Office Update.

Without running the registry cleaner Office Update would always fail after
reinstalling Office programs.

I had to make this repair on three computers; a workstation, a laptop and a
Tablet PC.

MikeMc

The log files are typically in:

C:\Documents and Settings\<active user>\Local Settings\Temp\OfficeUpdate

I have managed to repair one computer. As it is late, I will post the
repair process tomorrow

MikeMc

Do you by any chance know where the Office Update log files are located?

--
Ben B. [US]

I install Windows systems for a living, so yes I ran the updates as an
administrator and yes I tried the alternate install methods including
downloading the patches separately as standalone exe files (and about 10
other scenarios).

What I'm waiting for now is a Microsoft engineer to contact me to go
over the update log files.

Thanks Anyway.

MikeMc


Are any error codes given? Are you running Office Update on an
administrator account? If you're not you should be. If that does not
work select Start · Run, then type "%windir%/Downloaded Program Files"
and press enter. Right-click "Office Update Installation Engine" and
select "Remove". Now try running Office Update again, you should be
prompted to install the new ActiveX control.


--
Ben B. [US]

Tried repair & reinstall on three computers; all installations or
repairs quit with fatal error.

Took one workstation and uninstalled office and then reinstalled it.
Went to office update site. Office service pack 1 failed to install
along with several other updates.

MikeMc

Last month my system(s) failed to install the Outlook Junk email
updates. This month none on the office updates will install on any of
my computers.

MikeMc