Office 2003 Professional

[HaroldSJS]

When I open any Office 2003 professional Application, mostly Outlook & Word,
I get the following message;

"The global template, Normal. dot is already open as an add in program"

I click OK (as if I have a choice) and then I receive another message box;

"Insert a disk in Drive E:."

I insert my Office 2003 Professional installation CD into the drive and I get;

"The drive or network connection to shortcut, 06-223-02,rtf.lnk refers to is
unavailable. Make sure that the disk is properly inserted or the network link
is available and then try again."

Drive E: is my CD/RW drive, 06-223-02,rtf is a file that is on my other
hard drive and that I did not open after I installed the new hard drive and
reinstalled Office 2003. 06-223-02,rtf is a document that I have on another
physical drive on my machine. I recently had to reinstall my application
software (including Office 2003) onto a new hard drive, due to my previous
drive malfunctioning and failing.

How I fix this problem and make it go away?

 

[Milly Staples [MVP - Outlook]]

Find and delete normal.dot.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, HaroldSJS asked:

| When I open any Office 2003 professional Application, mostly Outlook
| & Word, I get the following message;
|
| "The global template, Normal. dot is already open as an add in
| program"
|
| I click OK (as if I have a choice) and then I receive another message
| box;
|
| "Insert a disk in Drive E:."
|
| I insert my Office 2003 Professional installation CD into the drive
| and I get;
|
| "The drive or network connection to shortcut, 06-223-02,rtf.lnk
| refers to is unavailable. Make sure that the disk is properly
| inserted or the network link is available and then try again."
|
| Drive E: is my CD/RW drive, 06-223-02,rtf is a file that is on my
| other
| hard drive and that I did not open after I installed the new hard
| drive and reinstalled Office 2003. 06-223-02,rtf is a document that I
| have on another physical drive on my machine. I recently had to
| reinstall my application software (including Office 2003) onto a new
| hard drive, due to my previous drive malfunctioning and failing.
|
| How I fix this problem and make it go away?