Office 2003 "Searching Help" Problem

D

dgreene4001

Hello All.

I'm running Win XP SP2 with Office 2003 SP3. In any Office 2003 app, when I
attempt to search Help, the app freezes. If I've checked "Search Office
Online", it will do that for a second or two before freezing. If I uncheck
"Search Office Online", it freezes almost immediately. I am able, however, to
search Clipart, Research, etc (other options).

I have multiple users on my XP machine and this behavior only exists for my
user account. My other accounts work fine. I tried renaming some of the
Microsoft Local Settings directories but with no success.

Note that I also recently created a new user profile for myself. When I did,
and after I copied over my files, this Help feature worked for a short period
of time. Then it stopped working again.

I would appreciate any suggestions that you may have. I've tried
reinstalling Office but to no avail. I'm stumped!

Thanks in advance,


-DG
 

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