Office 2003 SP1 Instal Failure

[Byg Byrd]

After downloading the full version of Office 2003 SP1, and olso the online
download/instal, all I get is a dialogiue that tells me "The update cannot be
installed." Typical uninformative MS dialogue - not even an error number to
make searching for the error easier!

Anyone got any ideas the reason for this failure, or on how to over come it?
If it will help I can e-mail the "OHotfix(0000x).log" and
"OHotfix(0000x)_msi.log" of my various attempts at installing SP1.

 

[Chad Harris]

Byb Byrd--

You may get by without someone needing the verbose log. Try putting
"eventvwr.msc" in the run box>stretch it>Application>scroll to the source
MsiInstaller at the time of the installation failure, and see if you get
any error messages and paste them. There could be a lot of reasons for that
uninformative dialogue, and they might be there. Make sure that your Office
Source Engine is started in Services. There are also a number of hints
posted here in the last few days.

Sometimes things are even more uninformative, when error situations in Event
Viewer or on the desktop are written completely in Hex or something like
Hungarian notation. Not everyone in your supermarket checkout line who
uses Office communicates on their cell in those languages. But you stand a
good chance of getting helpful information in English from there.

Best,

Chad Harris
__________________________

After downloading the full version of Office 2003 SP1, and olso the online
download/instal, all I get is a dialogiue that tells me "The update cannot
be
installed." Typical uninformative MS dialogue - not even an error number to
make searching for the error easier!

Anyone got any ideas the reason for this failure, or on how to over come it?
If it will help I can e-mail the "OHotfix(0000x).log" and
"OHotfix(0000x)_msi.log" of my various attempts at installing SP1.

 

[Sloan Crayton [MS]]

Send me the logs in a Zip file, and I'll take a look at them. My email is
(e-mail address removed) (remove the .online portion before sending).

Sloan Crayton
Microsoft

 

[John]

Hello,
i have this problem too and i found errors in log file:
---
1: 2745 2: pro11_BGR 3: C:\WINDOWS\Installer\38baa47.msi 4:
1026 5: 1033
DEBUG: Error 2745: Transform pro11n_BGR invalid for
package C:\WINDOWS\Installer\38baa47.msi. Expected language
1026, found language 1033.
MSI (s) (F0:F8) [20:13:03:593]: Skipping validation for
patch transform #pro11n_BGR. Will not apply because
previous transform was invalid
MSI (s) (F0:F8) [20:13:03:593]: Looking for patch
transform: proi11n_BGR
MSI (s) (F0:F8) [20:13:03:593]: Validating transform
'proi11n_BGR' with validation bits 0x927
MSI (s) (F0:F8) [20:13:03:593]: Note: 1: 2745 2:
proi11n_BGR 3: C:\WINDOWS\Installer\38baa47.msi 4: 1026 5:
1033
MSI (s) (F0:F8) [20:13:03:593]: 1: 2745 2: proi11n_BGR 3:
C:\WINDOWS\Installer\38baa47.msi 4: 1026 5: 1033
MSI (s) (F0:F8) [20:13:03:593]: Note: 1: 2729
1: 2745 2: pro11n_BGR 3: C:\WINDOWS\Installer\38baa47.msi
4: 1026 5: 1033
----
Log file is 2,4 MB.
Any body know what is the problem ? I have installed
Windows XP with SP2 Final release. I try web updata, full
package download, client package but nothing. Patch is not
applayed.
Any suggestion?

Regards,
John

-----Original Message-----
Byb Byrd--

You may get by without someone needing the verbose log. Try putting
"eventvwr.msc" in the run box>stretch

it>Application>scroll to the source