Office 2003 SP1 update

[Glen Reed]

Have downloaded microsoft office 2003 SBE SP1 update in
trying to install, error generated, patch cannot be
applied. A search of office update site points to
missing .msp files as it suggests that not only will you
not be able to install new updates you will be able to
uninstall office 2003 SBE. Can any one help.

Thanks

 

[Sloan Crayton [MS]]

Glen, can you provide the exact error message when you try to install SP1?

Sloan Crayton
Microsoft

 

[Glen Reed]

The part of the message below pertaining to the .msp is
the problem as I cannot install the update nor uninstall,
in an attempt to correct the problem. This computer is a
stand alone (not networked) running XP on p4 2.8 512memory
and 120 gig Hd

Install the Office Update Installation Engine Help

The Office Update site is unable to check for updates on
this computer. This may be happening because of one of the
following reasons:

You do not have administrative privileges for this
computer.
There is a network problem and the detection catalog used
by the Office Update site failed to download. Go back to
the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from previously
applied Office updates are missing from the
\Windows\Installer hidden directory on your computer. MSP
files are stored on your computer after update
installation completes because they need to be referenced
for future update operations. If the files are missing you
will not be able to apply Office updates. You may also be
unable to uninstall Office products as a result of the
same problem. Please contact Microsoft Product Support
Services for assistance.
You installed Office updates in the past and then upgraded
from Windows Installer version 1.0 to Windows Installer
version 1.1. For more information see the KB article
Windows Installer May Prompt for Install Source if
Unavailable.


Search for Office updates in the Download Catalog

Report the error to Microsoft

 

[Glen Reed]

Problem solved downloaded LISTool.exe also followed kb
304498 to the letter and finally kb 290301 and downloaded
windows installer cleanup utility. The combination
resolved the problem of not being able to install sp1 and
allowed uninstall of program and reinstallation without
the cd.

Thanks

 

[Chad Harris]

Glen--

To get the error messages so Sloan can see them, go to Event Viewer. Put "eventvwr.msc" or "eventvwr.exe" in your run box. Stretch it out and Click on Application and in the Source Column look for errors that say "MSIInstaller" at the time your install aborted.

Also make sure you go here. Put "services.msc" in your run box and *make sure the Office Source Engine is started*--that has been tripping up a few people with hotfix installs lately. Some hotfixes require it, and some don't, but I always have it started if I'm going to try to install anything to do with Office. Then you can kill it at Task Manager if you're pressed for CPU once you get the install in.

You can also find verbose hotfix logs to attach for someone with the tools and knowledge to review here:

Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files.

Also you might try these depending on what errors you see:

1) Try installing the full file instead of the client file which will be the bottom one on the downloads page here:

Office 2003 Service Pack 1
http://www.microsoft.com/downloads/...A6-7CB1-4F61-837E-5F938254FC47&displaylang=en

2) Take a look at:

http://support.microsoft.com/default.aspx?scid=kb;en-us;875556
"Installation Error: File not Found" error message when you try to update
Office 2003 programs from the Office Update Web site

3) If that doesn't help, then try using this:

Try using the Windows Installer Cleanup Utility detailed here to uninstall
Office:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

4) Then, if you can't use the Cleanup Utility and reinstall MOS 2003
afterward (save the temporary set up files for future installs when you get
the option) then take a look at this info on LIS:

http://www.microsoft.com/office/ork/2003/journ/LISTool.htm.
Change the Local Installation Source After the Installation

http://www.microsoft.com/office/ork/2003/two/ch3/DepC06.htmTaking
Advantage of a Local Installation Source

5) A reference on reading the Temporary Verbose Logs is here. I don't think is the easiest KB for the bell shaped curve of users of Office that Steve Sinofsky has sold it to to

http://support.microsoft.com/default.aspx?scid=kb;en-us;826511&Product=off2003
How to use an Office 2003 Setup log file to troubleshoot Setup problems

Good luck.

Best,

Chad Harris

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