Office 2003 SP2 Update Full File still won't install

[Brightbelt]

Hello -
I'm on Win XP Pro SP2, and I have tried the Full File version of the Office
2003 SP2 update and it still won't install. I even inserted ALL the correct
program CD's as it requested them during the install: Frontpage 2003 and
Office 2003....it all seemed to process well. And then at the end out of
nowhere, it pops up a window that says, "Cannot find required program on
your system".
I've tried 5 or 6 times to install this update in different ways and
nothing works. I resist going into the registry area as one help page on
the Microsoft site suggests. Not to be rude, but I feel that if the registry
is such a sticky and dangerous area, then it should be dealt with by
professionals and that perhaps it is more Microsoft's job to fix it and not
mine. I have changed the registry myself before, but I did it with a
Microsoft tech support person guiding me on the phone and it cost me money
for a tech support incident.
I'm open to any ideas. Calling tech support may be my best option left,
but I do appreciate any suggestions anyone can offer, Many Thanks,...Frank
Bright
www.frankbright.com

 

[Brightbelt]

Hi -
Me again. I just tried using 'Detect and Repair' on all my office programs
that were not part of 2003 (Frontpage 2003 and Microsoft Photodraw 2000) and
tried running the Full File install version again. Again I still get the
window 'Expected product version not found'. Office 2003 does show up in my
'Add/Remove' area of the control panel, so it is showing there and my 2003
programs do work, so I'm at a loss. Any other ideas are very much
appreciated. Thanks,...Frank

 

[Lawrence E. Oliver]

You and I are in the same boat. I have an IBM/Lenovo X41 Tablet. I've done
the 'Detect and Repair'

(1) from the original installation files on the computer and also
(2) from the CD's

for my Office2003 Pro, FrontPage2003, and OneNote2003.

Doesn't work - with

(1) Office Update website,
(2) Office2003SP2 Client, or
(3) Office2003SP2 Fullfile.

I rebooted between every 'Detect and Repair' and the attempt to get the file
to take. I've even tried it with a complete shutdown and then restart
between the attempts.

The only thing that I haven't done is to uninstall my apps and then
reinstall. This would be terrible if I have to do this.

All of the office apps show in their 'About' information that they are SP2;
however, MS Office Update still insists and shows that SP2 is required.

It fails on every attempt with the "Expected Product Version not found" or
some similar wording.

I'm not sure what to do now?

 

[Brightbelt]

Yes -
We just about have done the same... I went into Add/Remove and did 'Detect
and Repair' on all Office 2003 programs, OneNote 2003, as well as Frontpage
2003 and Photodraw 2000 etc. I did have one particular occurence that is
worth mentioning. I was doing 'Detect & Repair' for "Microsoft Office 2003
Web Components" (I can't remember how that got installed initially - if it
is on a CD, I can't find it....) and it said my files and/or my install were
corrupted and that it couldn't repair it and that I would have to reinstall
it. If that is indeed the problem causing all of this, I can't remember how
Office 2003 Web Components was installed in the first place. I've looked
into my main Office 2003 Professional CD to see if there was a choice there
to install it or not etc. I looked at my OneNote CD and the Business
Manager CD and I can't see or recognize where Office 2003 Web Components
came from.
It may not be the problem but it might be worth a shot if I could find it.
Thanks,...Frank

 

[julienfamilyman]

Hi

Have you tried looking at the install log file...there will be at least two,
one a straight log and another a msi log [and much more detailed] . Should
point you in the direction of the fail install even further.

I solved the issue of not being able to get the SP2 to stick by doing this:

How to troubleshoot failures updating your Office installation from the
Office Update Web site http://support.microsoft.com/?scid=kb;EN-US;Q304498

and then installing the Full File version of SP2.

[I found my logs in C:\Documents and Settings\<your Name>\Local Settings\temp]

Here is some support documentation that MS Asia Pacific offered me if the
Full File Version didn't work.....:

Dear Julien,

Thank you for your response.

Based on the log file you provided, you seems to be getting error message
0x80070643 when trying to install Office Update.

I have done a research on the error and would like to try out the
troubleshooting methods below:

Method 1: Rename the Edb.log file
------------------------------------------------------
This issue may occur if the hotfix installer references the Edb.log file, and
the file is corrupted. To resolve this issue, rename the Edb.log file. To do
this, follow these steps:
1. Start Windows Explorer, and then open the following folder:
C:\WINDOWS\system32\CatRoot2\
2. Right-click the Edb.log file, and then click Rename. Rename the file
"Edb.old."
3. Start Internet Explorer, and then open the Windows Update Web site to
continue the updates.
If you still cannot install the updates, rename the CatRoot2 folder.

To do this, follow these steps:
1. Start Windows Explorer, and then open the following folder:
C:\WINDOWS\system32\
2. Right-click the CatRoot2 folder, and then click Rename. Rename the CatRoot2
folder "CatRoot2old".
3. Start Internet Explorer, and then open the Windows Update Web site to
continue the updates.
If you still cannot install the updates, use the following methods:

Method 2: Register the DLL files
---------------------------------------------------
This issue may occur if the correct DLL files have not been registered. To
register the DLL files, follow these steps:
1. Click Start, click Run, type regsvr32 licdll.dll in the Open box, and then
click OK. When you receive the message that the DllRegisterServer succeeded,
click OK.
2. Click Start, click Run, type regsvr32 regwizc.dll in the Open box, and then
click OK. When you receive the message that the DllRegisterServer succeeded,
click OK.
If you still cannot install the updates, use the following method:

Method 3: Repair the certificate
--------------------------------------------------
This issue may occur if the "Microsoft Root Authority" certificate or the "NO
LIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under Trusted Root
Certification Authorities has been removed. To resolve this issue, follow
these
steps:
1. On another computer where the Microsoft Root Authority certificate has been
installed, open Internet Explorer.
2. Click Tools, and then click Internet Options.
3. Click the Content tab, and then click Certificates.
4. Click the Trusted Root Certification Authorities tab.
5. Scroll down, and then click Microsoft Root Authority.
6. Click Export.
7. Follow the steps in the wizard to export the certificate to a DER Encoded
Binary x.509-format file (.cer file) file on a floppy disk or to a shared
folder
that is accessible to the computer that cannot install updates.
8. On the computer that cannot install updates, open Internet Explorer.
9. Click Tools, and then click Internet Options.
10. Click the Content tab, and then click Certificates.
11. Click the Trusted Root Certification Authorities tab.
12. Click Import.
13. In the wizard, click Next.
14. Click Browse to locate the file that you saved to a floppy disk or to a
shared folder, and then click Open.
15. Click Next, click Automatically select the certificate store based on the
type of certificate, click Next, and then click Finish.
If you still cannot install the updates, use the following method:

Method 4: Delete the WUTemp files
---------------------------------------------------------
This issue may occur if the contents of the WUTemp folder are corrupted. To
resolve this issue, delete the Windows Installer temporary files.

Note These files are stored in a hidden folder. You must make the folder
visible.

To delete the Windows Installer temporary files, follow these steps:
1. Click Start, and then click My Computer.
2. On the Tools menu, click Folder Options.
3. Click the View tab.
4. Click to clear the Hide protected operating system files (Recommended)
check
box.
5. Click the Show Hidden files and folders option, and then click OK.
6. Double-click Local Disk (C.
7. Double-click WUTemp.

Note :If you have more than one hard disk drive on your computer, the WUTemp
folder may be located on another partition. For example, the folder may be
D:\WUTemp, or E:\WUTemp.
8. On the Edit menu, click Select All to select all the files in the WUTemp
folder.
9. On the File menu, click Delete. If you are prompted to confirm the file
deletion, click Yes.
If you still cannot install the updates, use the following method:

Method 5: Check the firewall, antivirus, and other software
-----------------------------------------------------------------------------------------
A software firewall is a security system that acts as a protective boundary
between a network and the outside world. If you have a firewall installed, it
can prevent your computer from connecting to the Windows Update server. Look
in
the notification area of your desktop (in the lower right corner of your
screen)
to see if a firewall is running on your computer. In Windows XP, you may
have to
show all icons in the notification area to reveal your firewall icon. To
identify the program that an icon represents, position your pointer over the
icon and wait several seconds. When you find the icon for your firewall,
right-click the icon. This action may reveal a menu that allows you to
temporarily disable the firewall. Some common software firewalls include:
ZoneAlarm, Norton Internet Security, McAfee Security, and BlackICE.

To determine if the firewall is causing the issue, temporarily disable the
firewall, and then see if the error persists. If disabling the firewall
resolves
the issue, contact the firewall software manufacturer for directions about how
to configure your firewall to allow you to use Windows Update. Make sure that
TCP/IP ports 80 and 443 are open in both directions. Make sure that your
firewall is not blocking scripting functions on Web sites.

To determine if your antivirus or other software is causing the issue,
temporarily disable all non-Microsoft software, such as your antivirus
software,
or any Web accelerator or Web enhancement programs, before accessing the
Windows
Update Web site. If disabling the non-Microsoft software resolves the issue,
contact the software manufacturer for directions about how to configure your
software to allow you to use Windows Update.

Should you require further assistance, please let me know.

Kind regards,
Sunny Cheok
Microsoft Australia & New Zealand Technical

Hope this helps some

Rgds

Familyman

 

[Brightbelt]

Thanks for all that information. I have copied it to Notepad and will look
at trying some of those fixes when I get the time. I appreciate your
response,....Frank Bright

Hi

Have you tried looking at the install log file...there will be at least
two,
one a straight log and another a msi log [and much more detailed] . Should
point you in the direction of the fail install even further.

I solved the issue of not being able to get the SP2 to stick by doing
this:

How to troubleshoot failures updating your Office installation from the
Office Update Web site
http://support.microsoft.com/?scid=kb;EN-US;Q304498

and then installing the Full File version of SP2.

[I found my logs in C:\Documents and Settings\<your Name>\Local
Settings\temp]

Here is some support documentation that MS Asia Pacific offered me if the
Full File Version didn't work.....:

Dear Julien,

Thank you for your response.

Based on the log file you provided, you seems to be getting error message
0x80070643 when trying to install Office Update.

I have done a research on the error and would like to try out the
troubleshooting methods below:

Method 1: Rename the Edb.log file
------------------------------------------------------
This issue may occur if the hotfix installer references the Edb.log file,
and
the file is corrupted. To resolve this issue, rename the Edb.log file. To
do
this, follow these steps:
1. Start Windows Explorer, and then open the following folder:
C:\WINDOWS\system32\CatRoot2\
2. Right-click the Edb.log file, and then click Rename. Rename the file
"Edb.old."
3. Start Internet Explorer, and then open the Windows Update Web site to
continue the updates.
If you still cannot install the updates, rename the CatRoot2 folder.

To do this, follow these steps:
1. Start Windows Explorer, and then open the following folder:
C:\WINDOWS\system32\
2. Right-click the CatRoot2 folder, and then click Rename. Rename the
CatRoot2
folder "CatRoot2old".
3. Start Internet Explorer, and then open the Windows Update Web site to
continue the updates.
If you still cannot install the updates, use the following methods:

Method 2: Register the DLL files
---------------------------------------------------
This issue may occur if the correct DLL files have not been registered. To
register the DLL files, follow these steps:
1. Click Start, click Run, type regsvr32 licdll.dll in the Open box, and
then
click OK. When you receive the message that the DllRegisterServer
succeeded,
click OK.
2. Click Start, click Run, type regsvr32 regwizc.dll in the Open box, and
then
click OK. When you receive the message that the DllRegisterServer
succeeded,
click OK.
If you still cannot install the updates, use the following method:

Method 3: Repair the certificate
--------------------------------------------------
This issue may occur if the "Microsoft Root Authority" certificate or the
"NO
LIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under Trusted Root
Certification Authorities has been removed. To resolve this issue, follow
these
steps:
1. On another computer where the Microsoft Root Authority certificate has
been
installed, open Internet Explorer.
2. Click Tools, and then click Internet Options.
3. Click the Content tab, and then click Certificates.
4. Click the Trusted Root Certification Authorities tab.
5. Scroll down, and then click Microsoft Root Authority.
6. Click Export.
7. Follow the steps in the wizard to export the certificate to a DER
Encoded
Binary x.509-format file (.cer file) file on a floppy disk or to a shared
folder
that is accessible to the computer that cannot install updates.
8. On the computer that cannot install updates, open Internet Explorer.
9. Click Tools, and then click Internet Options.
10. Click the Content tab, and then click Certificates.
11. Click the Trusted Root Certification Authorities tab.
12. Click Import.
13. In the wizard, click Next.
14. Click Browse to locate the file that you saved to a floppy disk or to
a
shared folder, and then click Open.
15. Click Next, click Automatically select the certificate store based on
the
type of certificate, click Next, and then click Finish.
If you still cannot install the updates, use the following method:

Method 4: Delete the WUTemp files
---------------------------------------------------------
This issue may occur if the contents of the WUTemp folder are corrupted.
To
resolve this issue, delete the Windows Installer temporary files.

Note These files are stored in a hidden folder. You must make the folder
visible.

To delete the Windows Installer temporary files, follow these steps:
1. Click Start, and then click My Computer.
2. On the Tools menu, click Folder Options.
3. Click the View tab.
4. Click to clear the Hide protected operating system files (Recommended)
check
box.
5. Click the Show Hidden files and folders option, and then click OK.
6. Double-click Local Disk (C.
7. Double-click WUTemp.

Note :If you have more than one hard disk drive on your computer, the
WUTemp
folder may be located on another partition. For example, the folder may be
D:\WUTemp, or E:\WUTemp.
8. On the Edit menu, click Select All to select all the files in the
WUTemp
folder.
9. On the File menu, click Delete. If you are prompted to confirm the file
deletion, click Yes.
If you still cannot install the updates, use the following method:

Method 5: Check the firewall, antivirus, and other software
-----------------------------------------------------------------------------------------
A software firewall is a security system that acts as a protective
boundary
between a network and the outside world. If you have a firewall installed,
it
can prevent your computer from connecting to the Windows Update server.
Look
in
the notification area of your desktop (in the lower right corner of your
screen)
to see if a firewall is running on your computer. In Windows XP, you may
have to
show all icons in the notification area to reveal your firewall icon. To
identify the program that an icon represents, position your pointer over
the
icon and wait several seconds. When you find the icon for your firewall,
right-click the icon. This action may reveal a menu that allows you to
temporarily disable the firewall. Some common software firewalls include:
ZoneAlarm, Norton Internet Security, McAfee Security, and BlackICE.

To determine if the firewall is causing the issue, temporarily disable the
firewall, and then see if the error persists. If disabling the firewall
resolves
the issue, contact the firewall software manufacturer for directions about
how
to configure your firewall to allow you to use Windows Update. Make sure
that
TCP/IP ports 80 and 443 are open in both directions. Make sure that your
firewall is not blocking scripting functions on Web sites.

To determine if your antivirus or other software is causing the issue,
temporarily disable all non-Microsoft software, such as your antivirus
software,
or any Web accelerator or Web enhancement programs, before accessing the
Windows
Update Web site. If disabling the non-Microsoft software resolves the
issue,
contact the software manufacturer for directions about how to configure
your
software to allow you to use Windows Update.

Should you require further assistance, please let me know.

Kind regards,
Sunny Cheok
Microsoft Australia & New Zealand Technical

Hope this helps some

Rgds

Familyman

 

[Lawrence E. Oliver]

I tried looking and I found it under the "Office Shared Components" >
"Shared Web Components". I am going to try removing that.

 

[Lawrence E. Oliver]

Well - follow-up:

Removed the Shared Web Components, did a "Detect and Repair" on Office 2003
Pro, tried to load the 'Fullfile' and still got the failure with notice
something like "The expected product version was not found on your system".
Did another repair and detect and then went to MS OfficeUpdate and it still
says that I need the O2K3 SP2 and it will not install.

 

[Brightbelt]

Well, like you mentioned earlier, Lawrence, all of my Office 2003 programs
also show SP2 in the 'About' version-identification window. So, I'm going to
try a Copernican Revolution from your observation and figure that the error
is actually in the Update Detection Software (or maybe the Windows Installer
?) and that everything has actually installed just fine. It beats banging
my head against a brick wall over and over and over. Thanks,....Frank
Bright

 

[lthomas]

The problem is in the version of Office Web components which is
installed on you system. I too had this issue. If you go into add /
remove programs and check the version information on the web components
the are probably 11.0.6362.0. It appears that SP2 looks for version
11.0.5614 -- as if you have this the update goes thru no issues.

If you remove office web components, then reinstall from the OWC folder
from the Office 2003 CD -- then apply the SP2 update, it will work. Not
the best solution, but right now until Microsoft changes the upgrade to
look for version rather than product code -- its the only one that
works

LT

 

[Lawrence E. Oliver]

Frank -

You may be right - just checked the "MS Update" and it says that there are
no updates for either WinXP or O2K3 and then checked the "MS Office Update"
and it still showed the need for the O2K3 SP2. Go figure?

I'm also not going to beat my head against a brick wall.

 

[Morris]

Any problem you have with an update will be solved by Microsoft and there
should be no charge. This is what they told me. I sent them an e-mail and
they responded. I should get an answer withen 24 ours. My problem is that
SP2 was downloaded but it failed to install. Now it is somewhere on my hard
drive and Auto update finds it and always tries to install it. What a pain.

 

[Marc B.]

This did the trick! Thanks!!!

--
- marc

The problem is in the version of Office Web components which is
installed on you system. I too had this issue. If you go into add /
remove programs and check the version information on the web components
the are probably 11.0.6362.0. It appears that SP2 looks for version
11.0.5614 -- as if you have this the update goes thru no issues.

If you remove office web components, then reinstall from the OWC folder
from the Office 2003 CD -- then apply the SP2 update, it will work. Not
the best solution, but right now until Microsoft changes the upgrade to
look for version rather than product code -- its the only one that
works

LT

 

[Jeff Teel]

What happens if you have version 11.0.7969.0 of web components and can I
re-install that version after SP2 is installed?

Thanks
Jeff

 

[Marc B.]

Jeff,

Office Web Components v11.0.7969.0 appears to be the upgraded version that
SP2 installs. I had v11.0.6362.0 installed (which is apparently the version
you can download from the Office Downloads website), and uninstalled it and
then installed v11.0.5614 (which is the version that is in the OWC11 folder
on the Office 2003 CD) and then attempted to run the SP2 update again (from
the full file SP2 update download that I had gotten, not from the Office or
Microsoft Updates site), and it successfully updated my office installation
to SP2 and then when I went to add/remove programs and looked at the support
information for Web Components, it stated it was v11.0.7969.0

Hope this helps...