Office 2003 Student version update problem with license acceptance window

S

Steve

During the installation of Office 2003 Student/Teacher
edition on an fully patched XP box, I made a custom
install, which removed Office 97 modules. The install
seemed to go okay. I was connected to the internet to
enable activation and registration on-line during the
install, but after the files were installed succesfully,
a MS window opened to their Office website. I ran the
update for two modules detected (est. 6 minutes) and the
End-User License acceptance window opened - checked it,
and there is no "continue" button as is practice on most
software. It just hangs there. Internet connection was
OK and Task Manager said the Update was "running" but
nothing happened. Closed the License window ( my only
option ) and still nothing. Tried this 3 times waiting
up to 15 minutes with the license acceptance checked, and
the program did not proceed. I disconnected and the
installation windows were all closed as the program
apparently finished. I was not prompted for activation
or registration as it implies in the little install
pamphlet so I did the activation and registration
manually via the Help menu and was successful with both.
Then I went back to Word's Help - Update and again, no
continue button, no update. This was the first of two
machines I intended to install on ( license is for 3 )
and it came right out of a shrink-wrapped box. Is this
another MS defect?
 
S

Steve

Additonal info. After reading another user's update
problem, I disabled McAfee VirusScan and Firewall. If it
had been blocked, there would have been a McAfee popup. I
also checked the McAfee logs - nothing in the past 6
hours before I did the install, so that is not the
problem.
 
M

mrtee

Have you tried reducing the size of the fonts?

--
Just my 2¢ worth
Jeff
__________in response to__________
| During the installation of Office 2003 Student/Teacher
| edition on an fully patched XP box, I made a custom
| install, which removed Office 97 modules. The install
| seemed to go okay. I was connected to the internet to
| enable activation and registration on-line during the
| install, but after the files were installed succesfully,
| a MS window opened to their Office website. I ran the
| update for two modules detected (est. 6 minutes) and the
| End-User License acceptance window opened - checked it,
| and there is no "continue" button as is practice on most
| software. It just hangs there. Internet connection was
| OK and Task Manager said the Update was "running" but
| nothing happened. Closed the License window ( my only
| option ) and still nothing. Tried this 3 times waiting
| up to 15 minutes with the license acceptance checked, and
| the program did not proceed. I disconnected and the
| installation windows were all closed as the program
| apparently finished. I was not prompted for activation
| or registration as it implies in the little install
| pamphlet so I did the activation and registration
| manually via the Help menu and was successful with both.
| Then I went back to Word's Help - Update and again, no
| continue button, no update. This was the first of two
| machines I intended to install on ( license is for 3 )
| and it came right out of a shrink-wrapped box. Is this
| another MS defect?
 
S

Steve

Tried it on my laptop and got a bar in the License
acceptance window that said Next and Cancel. After a 15
minute download, however, the install was unsuccessful
for patches KB828041 and KB832332 but gave no reason.
However, a window opened that allowed me to report the
problem to M$, which has of yet never answered. Got in
Google and punched in the first patch number and got my
answer right away from some site called spiffy or
something. They said download the .exe patches manually
and execute it on your machine, even gave a link to the
M$ page. I tried the same thing on the second patch and
it worked fine. It worked on BOTH my machines that were
having slightly different problems with the updates which
proves this is another M$ bug with their update
procedures and their website. Better solution, buy
StarOffice 7!

-----Original Message-----
 
B

Brad

Dear Steve: Thanks for the info on downloading/installing
the critical update KB828041. I followed your steps and
downloaded the update directly from Microsoft and
installed it manually. You saved me a lot of time.
 

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