Office 2003 Update KB942571 will not install

[myoungcc]

Office 2003 Professional Edition, XP with SP2. Office SP3 is not installed.

Update KB942571 has tried to install several times over the past week. I
continue to get notification of new updates. Apparently the file has
downloaded, but I have no idea where it is at on the computer. I am not sure
whether I am even using the junk E-Mail filter or not. How can I tell? I
use Nortons for my anti-virus protection and Windows for my firewall.

A. How can I get this update to install?

B. Failing that, how can I remove the file from my computer?

C. How can I get Microsoft Update to stop telling me about KB942571? I
know there is a box somewhere to check and hide this update, but have
forgotten how to get to it.

I had similar problems about a year ago. Office Updates were not
installing. If I remember correctly, I did a complete un-install of Office
and re- installed Office. Needless to say, I would rather not do that.

 

[mezzodiva]

Go to the KB article directly and download and install the update yourself.
Have you tried that yet?

Have you searched the Microsoft Knowledge Base for help on applying Office
Updates?