Office 2003 Updates

[Tami]

Help please...none of the office updates will install on my
computer...XP/Toshiba laptop with mcafee....I have run all the error messages
through microsoft and still nothing....any ideas out there??

 

[Eric A.]

We need to figure out why the updates are failing.

What update are you trying to install?

Please follow the below steps to provide us log info so we can figure out
why your patches are failing.

The steps below are for Sp3 but if you want to try a different patch follow
the instructions below but replace all the SP3 specific info with the patch
youa re trying to install.


1. Please download Sp3 to your local machine from here.
https://www.microsoft.com/downloads...49-3E13-433B-B9D2-5E3C1132F206&displaylang=en

2. Create a folder in the c:\ named Patch. Place
Office2003SP3-KB923618-FullFile-ENU.exe in that folder.

3. goto start, then run. In the run box type "cmd" (without the quotes). hit
enter

4. in the black window that comes up type "cd\" (without the quotes). hit
enter then type "cd patch" (without the quotes). hit enter

5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
the quotes). hit enter

6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
quotes). hit enter

7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
Open that log file. If the patch failed, search the log file for “value 3â€.
Post about 10 lines above and below the “value 3†in this forum. That should
give us the answer why it is failing.

Thanks

 

[Tami]

Okay Eric...I have no idea what this means...but here is the 10 lines above
value 3 and below value 3...

MSI (s) (1C:44) [21:02:10:890]: Transforming table CustomAction.

MSI (s) (1C:44) [21:02:10:890]: Transforming table CustomAction.

MSI (s) (1C:44) [21:02:10:890]: Note: 1: 2262 2: CustomAction 3: -2147287038
MSI (s) (1C:44) [21:02:10:890]: Transforming table Binary.

MSI (s) (1C:44) [21:02:10:890]: Transforming table Binary.

MSI (s) (1C:44) [21:02:10:890]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (1C:2C) [21:02:10:984]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSI17E.tmp, Entrypoint: StartCache
Action start 21:02:10: StartCache.
StartCache: Error 0x80070002: failed to get download:
90000409-6000-11D3-8CFE-0150048383C9
MSI (s) (1C:44) [21:02:11:000]: Machine policy value 'DisableRollback' is 0
MSI (s) (1C:44) [21:02:11:000]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 21:02:11: StartCache. Return value 3.
MSI (s) (1C:44) [21:02:11:015]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (1C:44) [21:02:11:015]: No System Restore sequence number for this
installation.
MSI (s) (1C:44) [21:02:11:015]: Unlocking Server
MSI (s) (1C:44) [21:02:11:015]: Transforming table InstallExecuteSequence.

MSI (s) (1C:44) [21:02:11:015]: Transforming table InstallExecuteSequence.

Action ended 21:02:11: INSTALL. Return value 3.
Property(S): TARGETDIR = C:\
Property(S): ACTIVESYNCPATH = C:\Program Files\Common Files\Microsoft
Shared\TEXTCONV\
Property(S): CDCACHE = 2
Property(S): CIWSUPP = 0

as to what download I am trying..any of them....also my onenote2003 has
become corrupted and also tells me there is no patch to this..even from the
restore disc that came with my laptop....I hope this helps...let me know if
you need something else because I still cannot download any updates...thanks

 

[Eric A.]

The problem you are having is because there is somthing wrong with your
MSOcache.

The issue you are experiencing is described here. You could run through the
steps in this article to resolve your issue.
http://support.microsoft.com/default.aspx/kb/884298

Or you could uninstall and reinstall office. That should also fix your
MSOcache and allow you to patch as well.
--
Eric Palm
MSFT Office Setup

Okay Eric...I have no idea what this means...but here is the 10 lines above
value 3 and below value 3...

MSI (s) (1C:44) [21:02:10:890]: Transforming table CustomAction.

MSI (s) (1C:44) [21:02:10:890]: Transforming table CustomAction.

MSI (s) (1C:44) [21:02:10:890]: Note: 1: 2262 2: CustomAction 3: -2147287038
MSI (s) (1C:44) [21:02:10:890]: Transforming table Binary.

MSI (s) (1C:44) [21:02:10:890]: Transforming table Binary.

MSI (s) (1C:44) [21:02:10:890]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (1C:2C) [21:02:10:984]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSI17E.tmp, Entrypoint: StartCache
Action start 21:02:10: StartCache.
StartCache: Error 0x80070002: failed to get download:
90000409-6000-11D3-8CFE-0150048383C9
MSI (s) (1C:44) [21:02:11:000]: Machine policy value 'DisableRollback' is 0
MSI (s) (1C:44) [21:02:11:000]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 21:02:11: StartCache. Return value 3.
MSI (s) (1C:44) [21:02:11:015]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (1C:44) [21:02:11:015]: No System Restore sequence number for this
installation.
MSI (s) (1C:44) [21:02:11:015]: Unlocking Server
MSI (s) (1C:44) [21:02:11:015]: Transforming table InstallExecuteSequence.

MSI (s) (1C:44) [21:02:11:015]: Transforming table InstallExecuteSequence.

Action ended 21:02:11: INSTALL. Return value 3.
Property(S): TARGETDIR = C:\
Property(S): ACTIVESYNCPATH = C:\Program Files\Common Files\Microsoft
Shared\TEXTCONV\
Property(S): CDCACHE = 2
Property(S): CIWSUPP = 0

as to what download I am trying..any of them....also my onenote2003 has
become corrupted and also tells me there is no patch to this..even from the
restore disc that came with my laptop....I hope this helps...let me know if
you need something else because I still cannot download any updates...thanks

We need to figure out why the updates are failing.

What update are you trying to install?

Please follow the below steps to provide us log info so we can figure out
why your patches are failing.

The steps below are for Sp3 but if you want to try a different patch follow
the instructions below but replace all the SP3 specific info with the patch
youa re trying to install.


1. Please download Sp3 to your local machine from here.
https://www.microsoft.com/downloads...49-3E13-433B-B9D2-5E3C1132F206&displaylang=en

2. Create a folder in the c:\ named Patch. Place
Office2003SP3-KB923618-FullFile-ENU.exe in that folder.

3. goto start, then run. In the run box type "cmd" (without the quotes). hit
enter

4. in the black window that comes up type "cd\" (without the quotes). hit
enter then type "cd patch" (without the quotes). hit enter

5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
the quotes). hit enter

6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
quotes). hit enter

7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
Open that log file. If the patch failed, search the log file for “value 3â€.
Post about 10 lines above and below the “value 3†in this forum. That should
give us the answer why it is failing.

Thanks

 

[Tami]

thanks for your help..I followed the link and tried to find the information
but no luck..oh well.. I will unistall and reinstall....easy enough...thanks
again

The problem you are having is because there is somthing wrong with your
MSOcache.

The issue you are experiencing is described here. You could run through the
steps in this article to resolve your issue.
http://support.microsoft.com/default.aspx/kb/884298

Or you could uninstall and reinstall office. That should also fix your
MSOcache and allow you to patch as well.
--
Eric Palm
MSFT Office Setup

Okay Eric...I have no idea what this means...but here is the 10 lines above
value 3 and below value 3...

MSI (s) (1C:44) [21:02:10:890]: Transforming table CustomAction.

MSI (s) (1C:44) [21:02:10:890]: Transforming table CustomAction.

MSI (s) (1C:44) [21:02:10:890]: Note: 1: 2262 2: CustomAction 3: -2147287038
MSI (s) (1C:44) [21:02:10:890]: Transforming table Binary.

MSI (s) (1C:44) [21:02:10:890]: Transforming table Binary.

MSI (s) (1C:44) [21:02:10:890]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (1C:2C) [21:02:10:984]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSI17E.tmp, Entrypoint: StartCache
Action start 21:02:10: StartCache.
StartCache: Error 0x80070002: failed to get download:
90000409-6000-11D3-8CFE-0150048383C9
MSI (s) (1C:44) [21:02:11:000]: Machine policy value 'DisableRollback' is 0
MSI (s) (1C:44) [21:02:11:000]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 21:02:11: StartCache. Return value 3.
MSI (s) (1C:44) [21:02:11:015]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (1C:44) [21:02:11:015]: No System Restore sequence number for this
installation.
MSI (s) (1C:44) [21:02:11:015]: Unlocking Server
MSI (s) (1C:44) [21:02:11:015]: Transforming table InstallExecuteSequence.

MSI (s) (1C:44) [21:02:11:015]: Transforming table InstallExecuteSequence.

Action ended 21:02:11: INSTALL. Return value 3.
Property(S): TARGETDIR = C:\
Property(S): ACTIVESYNCPATH = C:\Program Files\Common Files\Microsoft
Shared\TEXTCONV\
Property(S): CDCACHE = 2
Property(S): CIWSUPP = 0

as to what download I am trying..any of them....also my onenote2003 has
become corrupted and also tells me there is no patch to this..even from the
restore disc that came with my laptop....I hope this helps...let me know if
you need something else because I still cannot download any updates...thanks

We need to figure out why the updates are failing.

What update are you trying to install?

Please follow the below steps to provide us log info so we can figure out
why your patches are failing.

The steps below are for Sp3 but if you want to try a different patch follow
the instructions below but replace all the SP3 specific info with the patch
youa re trying to install.


1. Please download Sp3 to your local machine from here.
https://www.microsoft.com/downloads...49-3E13-433B-B9D2-5E3C1132F206&displaylang=en

2. Create a folder in the c:\ named Patch. Place
Office2003SP3-KB923618-FullFile-ENU.exe in that folder.

3. goto start, then run. In the run box type "cmd" (without the quotes). hit
enter

4. in the black window that comes up type "cd\" (without the quotes). hit
enter then type "cd patch" (without the quotes). hit enter

5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
the quotes). hit enter

6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
quotes). hit enter

7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
Open that log file. If the patch failed, search the log file for “value 3â€.
Post about 10 lines above and below the “value 3†in this forum. That should
give us the answer why it is failing.

Thanks

--
Eric Palm
MSFT Office Setup


:

Help please...none of the office updates will install on my
computer...XP/Toshiba laptop with mcafee....I have run all the error messages
through microsoft and still nothing....any ideas out there??