Office 2003 Word files not saving

[DJ]

I recently bought a new HP PC for my Mom and it came loaded with Windows
Vista. I finally got around to installing my version of Office 2003, but
whenever she tries to open a Word .doc file from her Hotmail, or even save
one from Word, it saves to her Documents as a DOC file (not Word, the little
"W" logo doesn't show up), and she is unable to open it in Word. It goes
straight to a WordPad and is spewed out in what looks like gobbledy-gook.

Does anyone know if there is a compatibility issue with Office 2003 and
Vista? Or is it something else entirely?

Any help would be greatly appreciated.

Thank you,

DJ

 

[Beth Melton]

But can she start Word and then open the documents using File/Open? If so
then try the following;

- Go to Start/Run and run:

winword /r

Note the space before the forward slash.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/