Office 2003

[Keith]

I am having problems opening any documents with Office
2003 Word, Excel, Access, Powerpoint and Publisher. Only
Outlook appears to be working correctly. I receive the
following error messages.

Word - "The file <filename> is not available."
Excel - "The file cannot be opened because your virus
scanner has detected a problem with the file."
(Note: I uninstalled the virus software and received the
same error message.)
Access - no error message appears but the file does not
open
PowerPoint - "Powerpoint can't read <path><filename>."
Publisher - "Publisher cannot find the file you specified.
The next dialog box will let you browse to locate the
file on your hard disk or floppy disk."
Once I browse to a publisher file I receive the following
error message "Publisher can not open the file."

History:

This workstation originally had installed Office 2000 SR1
with all SPs applied on a Windows 98 2nd. Upgrade
workstation to Windows XP Professional and Office XP with
all SPs applied. Upgraded to Office 2003 Beta 2.
Uninstalled Office 2003 Beta 2. Installed Office 2003.

What I have already tried and did not resolve the problem:

- Performed a Repair on Office 2003 - did not fix.
- Uninstalled Office 2003 and attempted to reinstall
Office XP. Received a Windows Installer Error Message.
- Reinstalled Office 2003 and attempted to run Office
Update. Received an error "Unable to check updates on
this computer!" - did not fix.
- Uninstalled Office 2003 and reinstalled on another
drive. - did not fix.
- Uninstalled Symantec Corporate Antivirus Software - did
not fix.

The next step is to uninstall Office and throughly clean
registry and files from system. Ultimately, I may need
to reformat and reinstall everything but I hope it does
not come to that.

Any assistance you can provide will greatly be
appreciated.

Thanks,
Keith

 

[Beth Melton]

Hi Keith,

What virus scanner do you use? If you use Norton AV then the problem
lies in the "Office Plug-in" which isn't unregistered when you
uninstall. Either reinstall Norton so you can disable the plug-in or
search for "officeav.dll" and unregister it using regsvr32 and the /u
switch.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Keith]

Hi Beth,

THANK YOU!!! Forgive the yelling but I was at my wits
end. I thought it may be something easy but I did not
think about a DLL. Well as you may have guessed that
corrected my problem. Thank you again!

Keith

 

[Beth Melton]

Hi Keith,

You're welcome. Glad to hear you are back up and running again.

Personally I think Symantec needs to rethink their uninstall routine.
Uninstalling Norton AV, or upgrading to Norton CE or System Works,
should not leave the DLL registered or left on the computer for that
matter.

You aren't the first to encounter this problem and unfortunately you
won't be the last. :-(

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/