Office 2004 Cannot Start

[Garnjost, Kurt]

I recently upgraded to a new laptop and gave my wife my old one. I had
Office 2004 installed on the old laptop and moved it to my new one. I
bought my wife a new copy of Office 2004, uninstalled the old Office copy
from the old laptop (deleted the files and all the Office plist files I
could find), and installed the new copy. The new Office copy shows a
different product ID from the one on my new laptop. However, when I try to
run Office 2004 on one of the laptops on my home network with Office 2004
already running on the other laptop, I get a "Office 2004 cannot start
because another copy of it is already running on the network" message. How
do I get Office to recognize that I have two valid licenses for the
software?

Kurt

 

[CyberTaz]

Hi Kurt -

Despite your efforts, what you did to uninstall wasn't enough.

On her system go to the Applications folder & in the Microsoft Office 2004
folder you will find another by the name of Additional Tools. That folder
contains one called Remove Office, & you will need to run the Remove Office
utility. That will get rid of all the other stuff you would not otherwise
find.

Unfortunately, you will then have to re-install Office on that system, but
that should resolve the conflict. Make sure to run Repair Disk Permissions
after the reinstallation.

HTH |:>)

 

[Garnjost, Kurt]

Should be exactly what I needed to know. I thought there was an uninstall
utility, but I could not find it. Thanks.