Office 2004 for Mac: All programs crash on startup

C

cindy.brome

When I start Word (and all the other Office programs) by clicking on it
in the Dock, it crashes every time. The error message is: "MS Word
has encountered a problem and needs to close. We are sorry for the
inconvenience." Not very helpful. Any ideas?
The detailed error report is:
Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2006-07-16 17:48:56 -0400
Application Name: Microsoft Word
Application Version: 11.2.3.060202
Module Name: ATS
Module Version: unknown
Module Offset: 0x0002aa8c
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x96b7aa8c in _FixPostScriptName + 0x000001A8 (ATS + 0x0002aa8c)
# 2 0x96b79598 in _FOGetNameInternal + 0x000002A4 (ATS + 0x00029598)
# 3 0x96b6ae6c in __eFOGetName + 0x00000284 (ATS + 0x0001ae6c)
# 4 0x96b6abc0 in _FOGetName + 0x0000005C (ATS + 0x0001abc0)
# 5 0x91659c74 in _ATSUGetIndFontName + 0x0000009C (QD + 0x00079c74)
# 6 0x92a69ac0 in __Z16FindBestFontNamemmPmS_S_mPcS_S_ + 0x00000178
(HIToolbox + 0x001fcac0)
# 7 0x92a68c2c in __Z20BuildFontNamesRecordmsm + 0x00000068
(HIToolbox + 0x001fbc2c)
# 8 0x92a696a8 in __Z14AppendFontMenuP8MenuDatasmPm + 0x0000019C
(HIToolbox + 0x001fc6a8)
# 9 0x9298bce0 in __Z23_CreateStandardFontMenuP8MenuDatatsmPm +
0x00000054 (HIToolbox + 0x0011ece0)
# 10 0x005a1c80 in (MCPZ.stb + 0x00030cf0)
# 11 0x005a173c in (MCPZ.stb + 0x000307ac)
# 12 0x0057f0d8 in (MCPZ.stb + 0x0000e148)
# 13 0x0057f06c in (MCPZ.stb + 0x0000e0dc)
# 14 0x005a16b8 in (MCPZ.stb + 0x00030728)
# 15 0x005a1638 in (MCPZ.stb + 0x000306a8)
# 16 0x0203d828 in (Microsoft Word + 0x0001ddc8)
# 17 0x02022c9c in (Microsoft Word + 0x0000323c)
# 18 0x02020320 in (Microsoft Word + 0x000008c0)
# 19 0x01023450 in (Microsoft_Office_2001Z + 0x0000cec0)
# 20 0x02020074 in (Microsoft Word + 0x00000614)
# 21 0x02b06bfc in (Microsoft Word + 0x00ae719c)

PPC Thread State:
srr0: 0x96b7aa8c srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x96b79598 ctr: 0x9011c160 mq:0x00000000
r0: 0x00000001 r1: 0xbfffe110 r2: 0x00000022 r3:0x0000000b
r4: 0x00000000 r5: 0x00000000 r6: 0x0000002d r7:0x011467be
r8: 0x00405000 r9: 0xff24794d r10: 0x00000001 r11:0x00d417be
r12: 0x0038e10a r13: 0x0316d64c r14: 0x0316d618 r15:0x00000003
r16: 0xbffff538 r17: 0x00000000 r18: 0xbfffe418 r19:0xbfffe41c
r20: 0xbfffe414 r21: 0xbfffe378 r22: 0xbfffe364 r23:0xbfffe368
r24: 0x0178a82c r25: 0x0038e100 r26: 0x0668d160 r27:0x0000000b
r28: 0x0038e100 r29: 0x0668d1b4 r30: 0x0668d1ae r31:0x96b79304


Thread 1:

# 1 0x90012808 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib +
0x00012808)
# 2 0x9000d9f8 in _nanosleep + 0x00000078 (libSystem.B.dylib +
0x0000d9f8)
# 3 0x9002da28 in _sleep + 0x00000048 (libSystem.B.dylib +
0x0002da28)
# 4 0x0177115c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006715c)
# 5 0x01770628 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00066628)
# 6 0x01770754 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00066754)
# 7 0x01771234 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x00067234)
# 8 0x9002498c in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x0002498c)

PPC Thread State:
srr0: 0x90012808 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d9f8 ctr: 0x90012800 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x00067edb r10: 0x0455e49c r11:0xa000470c
r12: 0x90012800 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x0178102c
r28: 0xf0080bb0 r29: 0xa00016e8 r30: 0xf0080ba0 r31:0x9000d990


Thread 2:

# 1 0x8fe26728 in _mach_msg_trap + 0x00000008 (dyld + 0x00026728)
# 2 0x8fe31f34 in _mach_msg + 0x00000038 (dyld + 0x00031f34)
# 3 0x8fe16224 in _server_loop + 0x00000088 (dyld + 0x00016224)
# 4 0x8fe16054 in _start_debug_thread + 0x00000144 (dyld +
0x00016054)

PPC Thread State:
srr0: 0x8fe26728 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe31f34 ctr: 0x8fe1a688 mq:0x00000000
r0: 0xffffffe1 r1: 0x068becf0 r2: 0x00000000 r3:0x068bed90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004503
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x84220334
r12: 0x8fe1a688 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x068bedd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x068bed90 r25: 0x00000040 r26: 0x00004503 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe161b0


Loaded modules:

0: Microsoft Word (11.2.3.060202 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.2.4.060323 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.2.4.060323 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.2.4.060323 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: Microsoft_Office_2001Z (11.2.4.060424 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
5: ShMem (11.2.4.060425 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
6: Microsoft Word (11.2.3.060202 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
7: Microsoft OLE X (11.2.4.060510 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
8: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
9: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
10: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
11: libmx.A.dylib: /usr/lib/libmx.A.dylib
12: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
13: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
14: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
15: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
16: dyld: /usr/lib/dyld
17: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
18: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
19: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
20: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
21: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
22: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
23: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
24: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
25: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
26: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
27: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
28: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
29: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
30: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
31: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
32: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
33: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
34: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
35: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
36: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
37: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
38: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
39: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
40: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
41: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
42: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
43: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
44: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
45: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
46: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
47: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
48: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
49: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
50: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
51: libcups.2.dylib: /usr/lib/libcups.2.dylib
52: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
53: libbsm.dylib: /usr/lib/libbsm.dylib
54: libz.1.dylib: /usr/lib/libz.1.dylib
55: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
56: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
57: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
58: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
59: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
60: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
61: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
62: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
63: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
64: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
65: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
66: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
67: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
68: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
69: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
70: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
71: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
72: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
73: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
74: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
75: vecLib:
/System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
76: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
77: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

Operating System Information
Operating System: Mac OS X 10.3.9 (Build 7W98)
CPU: G4 (7450), Number: 1, Speed: 700 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1039
Screen: 1152 x 864, depth = 16, ltbr = 0, 0, 864, 1152

Microsoft Application Information:
Error Reporting UUID: 56733B36-04B1-11DB-8070-00039389386A
Time from launch: 0 hours, 0 minutes, 10 seconds
Total errors on this client: 19
 
C

Corentin Cras-Méneur

When I start Word (and all the other Office programs) by clicking on it
in the Dock, it crashes every time. The error message is: "MS Word
has encountered a problem and needs to close. We are sorry for the
inconvenience." Not very helpful. Any ideas?
The detailed error report is:
Microsoft Error Reporting log version: 1.0
Click to expand...

Looking at your crash log, this look slike a corrupted fint or font
cache issue.

Try deleting the Office Font Cache in ~/Library/Preferences/Office to
see if it helps,
If not, you can install Onyx (free) and trash your System and user font
cache. After a reboot, you should see some improvement. If not... then
you probably have a corrupted fnt somewhere. There is a FAQ about that
(though I don't have the link at hand right now). Post back if you still
have the problem and I'll give you the link,

Corentin
 
C

cindy.brome

It worked, it worked! I downloaded Linotype FontExplorer X, cleaned
out the system fonts, and now the Office applications all open
normally.

Thank you very much indeed for getting back to me and for your
suggestions. (Now all I have to figure out is why I can't mount dmgs.
For another forum)

Cindy
 
C

Corentin Cras-Méneur

It worked, it worked! I downloaded Linotype FontExplorer X, cleaned
out the system fonts, and now the Office applications all open
normally.
Click to expand...


I'm glad it corrected the problem for you :)
Thank you very much indeed for getting back to me and for your
suggestions. (Now all I have to figure out is why I can't mount dmgs.
For another forum)
Click to expand...


I sometimes can't mount dmg files with a warning telling me "too many
processes". I believe it's a bug in the system. Quitting some apps (to
free some processes) or rebooting corrects the problem... It might be
related to the problem you are seeing with DMGs.

Corentin
 

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