Office 2004 - More Fill Color (Custom Colors) option does not work

[ipoz]

I am using MS Office 2004 for Mac on an Intel Mac. All office applications
works fine except one big problem, which is not-unconsiderable. The color
palette (or custom colors window) that shows up when you click "More Fill
Colors" (in Word) or "More Colors" in (powerpoint) or for that matter
anywhere else color palette is invoked does not show up. Upon clicking, the
application flickers for a second (much a screen refresh) and then nothing
happens. I am so paralyzed as I cannot color any of the drawings or lines.
This works perfectly fine on my Powerbook
Please help me ASAP.

 

[CyberTaz]

At first glance - and since you don't specify current levels - I'd suggest
that you

1 - Make sure your OS (whatevewr version it is) is fully updated,
2- Make sure Office is fully updated,
3- Repair Disk Permissions, and
4- Restart your Mac.

 

[ipoz]

sorry for posting in multiple forums. I did not know that they cross-posted
to mactopia forums as well.
Alright, regarding your suggestions:
1) My Mac is fully updated to 10.5.2 including the security updates that
were released yesterday. (But I have seen this problem on 10.5.1 also and had
not tried before that).
2) The MS office for Mac 2004 Student and Teacher Edition (three licenses)
is fully updated to the update of few days ago. I had completely reinstalled
the software and then again updated and yet no benefit. I can verify that
this thing absolutely works on my PowerBook G4 (that also now had Leopard
10.5.2 installed) since the last 4 years.
3) I have repaired permissions multiple times, and I usually do after
installing any software. I does not do any harm anyway.
4) Well, restart has been done many times.

I am not sure what you meant by current levels, but if you mean
specifications of my machine, then here they are:
MS Office for Mac Student & Teacher Edition fully updated on an Intel Mac
Pro running Leopard 10.5.2 with 2GB RAM.

The console messages clearly show something wrong with CommonCocoaPanels in
core services not getting initiated and CCP_NPickColor cant be found. Not
sure how I can repair it though.

---3/20/08 12:07:13 AM Microsoft PowerPoint[730] Error loading
/System/Library/CoreServices/CommonCocoaPanels.bundle/Contents/MacOS/CommonCocoaPanels:dlopen(/System/Library/CoreServices/CommonCocoaPanels.bundle/Contents/MacOS/CommonCocoaPanels,
262): no suitable image found. Did find:
/System/Library/CoreServices/CommonCocoaPanels.bundle/Contents/MacOS/CommonCocoaPanels: mach-o, but wrong architecture
-----
3/20/08 12:07:13 AM Microsoft PowerPoint[730] ERROR:
SoftLinkingGetFunctionPointerFromBundleInDirectory() bundle -
CommonCocoaPanels.bundle function 'CCP__NPickColor' can't be found.
-------

This happens in all office applications. All the rest functions (at least
the ones I have used so far) work fine.
I will really appreciate any help as I have gropled with this for quite a
few weeks now myself before posting here.

Thanks.

 

[CyberTaz]

This sounds like an OS X problem referring to a damaged system file
[CommonCocoaPanels.bundle] and I'm not sure you can actually "fix" it. I'm
thinking along the lines of re-applying the 10.5.2 updte using the Combo
updater (rather than using System Update) from the Apple site here:

http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1052comboupdate.html

Then repair permissions again, restart even if it isn't required by the
updating. If that doesn't resolve it ask for direction in the Apple
Discussions Forum for Leopard, probably:

http://discussions.apple.com/forum.jspa?forumID=1225

--
HTH |:>)
Bob Jones
[MVP] Office:Mac

sorry for posting in multiple forums. I did not know that they
cross-posted
to mactopia forums as well.
Alright, regarding your suggestions:
1) My Mac is fully updated to 10.5.2 including the security updates that
were released yesterday. (But I have seen this problem on 10.5.1 also and
had
not tried before that).
2) The MS office for Mac 2004 Student and Teacher Edition (three licenses)
is fully updated to the update of few days ago. I had completely
reinstalled
the software and then again updated and yet no benefit. I can verify that
this thing absolutely works on my PowerBook G4 (that also now had Leopard
10.5.2 installed) since the last 4 years.
3) I have repaired permissions multiple times, and I usually do after
installing any software. I does not do any harm anyway.
4) Well, restart has been done many times.

I am not sure what you meant by current levels, but if you mean
specifications of my machine, then here they are:
MS Office for Mac Student & Teacher Edition fully updated on an Intel Mac
Pro running Leopard 10.5.2 with 2GB RAM.

The console messages clearly show something wrong with CommonCocoaPanels
in
core services not getting initiated and CCP_NPickColor cant be found. Not
sure how I can repair it though.

---3/20/08 12:07:13 AM Microsoft PowerPoint[730] Error loading
/System/Library/CoreServices/CommonCocoaPanels.bundle/Contents/MacOS/CommonCocoaPanels:dlopen(/System/Library/CoreServices/CommonCocoaPanels.bundle/Contents/MacOS/CommonCocoaPanels,
262): no suitable image found. Did find:
/System/Library/CoreServices/CommonCocoaPanels.bundle/Contents/MacOS/CommonCocoaPanels:
mach-o, but wrong architecture
-----
3/20/08 12:07:13 AM Microsoft PowerPoint[730] ERROR:
SoftLinkingGetFunctionPointerFromBundleInDirectory() bundle -
CommonCocoaPanels.bundle function 'CCP__NPickColor' can't be found.
-------

This happens in all office applications. All the rest functions (at least
the ones I have used so far) work fine.
I will really appreciate any help as I have gropled with this for quite a
few weeks now myself before posting here.

Thanks.

At first glance - and since you don't specify current levels - I'd
suggest
that you

1 - Make sure your OS (whatevewr version it is) is fully updated,
2- Make sure Office is fully updated,
3- Repair Disk Permissions, and
4- Restart your Mac.

 

[ipoz]

Hi CyberTaz,

Well, I was thinking along that lines to use Pacifist and extract
CommonCocoalPanels.bundle from the OS X install. It turns out neither the
combo update 10.5.2 not update 10.5.1 had the relevant bundle present in
CoreServices of /System/Library. So I thought that must not have been
updated, went back to my original Leopard disc, extracted the relevant bundle
with pacifist, installed and solved the problem.
For anyone who had encountered this problem (for eg, this guy here

Here are the steps,
1)Extract, CommonCocoaPanels.bundle from /System/Library/CoreServices of
your leopard install disc using Pacifist to your desktop
2)Go to /System/Library/CoreServices and make a copy of
CommonCocoalPanels.bundle somewhere and then delete it (you will be asked for
administrative privileges)
3) Drag the new one from desktop to the CoreServices directory
4) Fire up Terminal and repair permissions as :
sudo -s
sudo chown -R 0:0 /System/Library/Coreservices/CommonCocoaPanels.bundle
sudo chmod -R 755 /System/Library/Coreservices/CommonCocoaPanels.bundle
5) and finally repair full permission either in the terminal itself or from
disk utility
sudo diskutil repairPermissions /

Enjoy the color palette with all its colorful glory!

CyberTaz, thanks for your advice. your response prodded me more towards what
I was planning and it helped solved a month long problem in finding a
solution.

This sounds like an OS X problem referring to a damaged system file
[CommonCocoaPanels.bundle] and I'm not sure you can actually "fix" it. I'm
thinking along the lines of re-applying the 10.5.2 updte using the Combo
updater (rather than using System Update) from the Apple site here:

http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1052comboupdate.html

Then repair permissions again, restart even if it isn't required by the
updating. If that doesn't resolve it ask for direction in the Apple
Discussions Forum for Leopard, probably:

http://discussions.apple.com/forum.jspa?forumID=1225

--
HTH |:>)
Bob Jones
[MVP] Office:Mac

sorry for posting in multiple forums. I did not know that they
cross-posted
to mactopia forums as well.
Alright, regarding your suggestions:
1) My Mac is fully updated to 10.5.2 including the security updates that
were released yesterday. (But I have seen this problem on 10.5.1 also and
had
not tried before that).
2) The MS office for Mac 2004 Student and Teacher Edition (three licenses)
is fully updated to the update of few days ago. I had completely
reinstalled
the software and then again updated and yet no benefit. I can verify that
this thing absolutely works on my PowerBook G4 (that also now had Leopard
10.5.2 installed) since the last 4 years.
3) I have repaired permissions multiple times, and I usually do after
installing any software. I does not do any harm anyway.
4) Well, restart has been done many times.

I am not sure what you meant by current levels, but if you mean
specifications of my machine, then here they are:
MS Office for Mac Student & Teacher Edition fully updated on an Intel Mac
Pro running Leopard 10.5.2 with 2GB RAM.

The console messages clearly show something wrong with CommonCocoaPanels
in
core services not getting initiated and CCP_NPickColor cant be found. Not
sure how I can repair it though.

---3/20/08 12:07:13 AM Microsoft PowerPoint[730] Error loading
/System/Library/CoreServices/CommonCocoaPanels.bundle/Contents/MacOS/CommonCocoaPanels:dlopen(/System/Library/CoreServices/CommonCocoaPanels.bundle/Contents/MacOS/CommonCocoaPanels,
262): no suitable image found. Did find:
/System/Library/CoreServices/CommonCocoaPanels.bundle/Contents/MacOS/CommonCocoaPanels:
mach-o, but wrong architecture
-----
3/20/08 12:07:13 AM Microsoft PowerPoint[730] ERROR:
SoftLinkingGetFunctionPointerFromBundleInDirectory() bundle -
CommonCocoaPanels.bundle function 'CCP__NPickColor' can't be found.
-------

This happens in all office applications. All the rest functions (at least
the ones I have used so far) work fine.
I will really appreciate any help as I have gropled with this for quite a
few weeks now myself before posting here.

Thanks.

At first glance - and since you don't specify current levels - I'd
suggest
that you

1 - Make sure your OS (whatevewr version it is) is fully updated,
2- Make sure Office is fully updated,
3- Repair Disk Permissions, and
4- Restart your Mac.
--
HTH |:>)
Bob Jones
[MVP] Office:Mac

I am using MS Office 2004 for Mac on an Intel Mac. All office
applications
works fine except one big problem, which is not-unconsiderable. The
color
palette (or custom colors window) that shows up when you click "More
Fill
Colors" (in Word) or "More Colors" in (powerpoint) or for that matter
anywhere else color palette is invoked does not show up. Upon clicking,
the
application flickers for a second (much a screen refresh) and then
nothing
happens. I am so paralyzed as I cannot color any of the drawings or
lines.
This works perfectly fine on my Powerbook
Please help me ASAP.