Office 2004 printing issues: Apple, MSFT, help!

W

wsmknicks

MSFT MVPs: many folks are reporting issues printing from MS Office
2004. The main symptoms are blank pages in the print preview or quick
preview / print dialog, when in fact the pages contain content. Blank
pages then are printed from the printer.

Xerox, Samsung, Lexmark, and other printers seem to be affected.

Complete re-installs of 10.5/.1 // Office // print drivers don't fix
the issue.

Printing works for every other app outside of Office.

Is this an Apple problem?
A MSFT problem?
A print driver problem?

HELP US!!!!!!

Thanks!
 
J

John McGhie

If we knew the answer to that, we would write a book about it and get rich
:)

My guess is that it is the thread management in OS 10.5.

Unfortunately, yours is the first report I have seen of the issue, so I do
not have much to go on.

If you care to forward exact version and level information on everything
involved, and an accurate hardware specification, so the Microsoft
developers can replicate your environment, we'll put the question through to
them for you.

Lease be prepared to provide a lot of detail: before they see the problem,
they will need to replicate your machines fairly exactly.

Is your email address live? They may ask for sample documents.

Cheers


MSFT MVPs: many folks are reporting issues printing from MS Office
2004. The main symptoms are blank pages in the print preview or quick
preview / print dialog, when in fact the pages contain content. Blank
pages then are printed from the printer.

Xerox, Samsung, Lexmark, and other printers seem to be affected.

Complete re-installs of 10.5/.1 // Office // print drivers don't fix
the issue.

Printing works for every other app outside of Office.

Is this an Apple problem?
A MSFT problem?
A print driver problem?

HELP US!!!!!!

Thanks!
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]
 
W

wsmknicks

iMac G5 Ambient Light Sensor, 2.0GHz, 1.5GB RAM
10.5.1
Office 2004, tried with / without the updates (e.g. tried a virgin
install, then upgraded each patch, never made a differerence in this
issue)

Xerox Phaser 6110N

When there are -no- printers added in Print & Fax (e.g. as if there
are no printers attached to the Mac / network), Print Preview works
fine. As soon as the Phaser is added, Print Preview suddenly goes
blank!

All other apps outside of Office are printing fine, as before the
upgrade to 10.5 (e.g. Mail, Pages, etc.). Only Office seems to be
affected.

Let me know what else you need....

Thanks!!!!!!
 
P

Phillip Jones

Suggest going to Xerox and see if there is a 10.5 update for the driver.

before installing do to printer utility and remove from Printer Utility
the setup for the printer. Updating a new driver over an old Printer
Utility set-up will cause you no end of grief.

iMac G5 Ambient Light Sensor, 2.0GHz, 1.5GB RAM
10.5.1
Office 2004, tried with / without the updates (e.g. tried a virgin
install, then upgraded each patch, never made a differerence in this
issue)

Xerox Phaser 6110N

When there are -no- printers added in Print & Fax (e.g. as if there
are no printers attached to the Mac / network), Print Preview works
fine. As soon as the Phaser is added, Print Preview suddenly goes
blank!

All other apps outside of Office are printing fine, as before the
upgrade to 10.5 (e.g. Mail, Pages, etc.). Only Office seems to be
affected.

Let me know what else you need....

Thanks!!!!!!
Click to expand...

--
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Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto:p[email protected]

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<http://www.vpea.org>
 
W

wsmknicks

Thanks Phillip - -

* no new Xerox drivers as of yet (yes, I certainly checked prior to
finding the Office bug)

* again, printer works fine in all apps other than Office 2004!

and Office 2004 shows print preview just fine when there's - no -
printers attached / installed
 
J

John McGhie

OK: That's diagnostic. It's definitely the Phaser driver that's the
problem.

Try adding the Phaser using an Apple LaserWriter driver (i.e. Add an Apple
LaserWriter printer and give it the IP address of the Phaser) and tell me
what happens then.

The Phaser is a PS3 device, so any PostScript Level 3 driver will do.

Get me those results, then I can engage Microsoft.

Cheers


iMac G5 Ambient Light Sensor, 2.0GHz, 1.5GB RAM
10.5.1
Office 2004, tried with / without the updates (e.g. tried a virgin
install, then upgraded each patch, never made a differerence in this
issue)

Xerox Phaser 6110N

When there are -no- printers added in Print & Fax (e.g. as if there
are no printers attached to the Mac / network), Print Preview works
fine. As soon as the Phaser is added, Print Preview suddenly goes
blank!

All other apps outside of Office are printing fine, as before the
upgrade to 10.5 (e.g. Mail, Pages, etc.). Only Office seems to be
affected.

Let me know what else you need....

Thanks!!!!!!
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]
 
W

wsmknicks

Qualified success: after using the LaserWriter 360 driver, you CAN see
the pages in print preview and in the print dialog box.

The printer does wake up and blinks as if it wants to print, but no
pages come out.

Progress?

Thanks!!!
 
J

John McGhie

Sadly, that's sufficient progress to enable Microsoft and Apple to both
blame Xerox for the problem :)

Try the simplest LaserWriter driver you have: that may actually get you
printout.

Or: Look up the Xerox website to see if they have a CUPS driver for the
thing, and if so, enable CUPS printing.

And before you ask, NO I don't know how, I've never had to use CUPS :)

Cheers


Qualified success: after using the LaserWriter 360 driver, you CAN see
the pages in print preview and in the print dialog box.

The printer does wake up and blinks as if it wants to print, but no
pages come out.

Progress?

Thanks!!!
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]
 

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