Office 2004 Program Crashing.

M

marcus_z1

When I try to open Word, Excell, or Power point the program crashes.
The error report says EXC_BAD_ACCESS Followed by a long list of
errors.

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2004-10-13 16:36:38 -0400
Application Name: Microsoft Word
Application Version: 11.1.0.040910
Module Name: ATS
Module Version: unknown
Module Offset: 0x0002aab0
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x96c1aab0 in _FixPostScriptName + 0x000001A8 (ATS + 0x0002aab0)
# 2 0x96c195bc in _FOGetNameInternal + 0x000002A4 (ATS + 0x000295bc)
# 3 0x96c0af3c in __eFOGetName + 0x00000284 (ATS + 0x0001af3c)
# 4 0x96c0ac90 in _FOGetName + 0x0000005C (ATS + 0x0001ac90)
# 5 0x915b7c60 in _ATSUGetIndFontName + 0x0000009C (QD + 0x00057c60)
# 6 0x92999040 in __Z16FindBestFontNamemmPmS_S_mPcS_S_ + 0x00000178
(HIToolbox + 0x001c9040)
# 7 0x929a4fc4 in __Z20BuildFontNamesRecordmsm + 0x00000068
(HIToolbox + 0x001d4fc4)
# 8 0x929913e4 in __Z14AppendFontMenuP8MenuDatasmPm + 0x0000019C
(HIToolbox + 0x001c13e4)
# 9 0x928ede1c in __Z23_CreateStandardFontMenuP8MenuDatatsmPm +
0x00000054 (HIToolbox + 0x0011de1c)
# 10 0x005a10e0 in (MCPZ.stb + 0x00030cd0)
# 11 0x005a0b9c in (MCPZ.stb + 0x0003078c)
# 12 0x0057e538 in (MCPZ.stb + 0x0000e128)
# 13 0x0057e4cc in (MCPZ.stb + 0x0000e0bc)
# 14 0x005a0b18 in (MCPZ.stb + 0x00030708)
# 15 0x005a0a98 in (MCPZ.stb + 0x00030688)
# 16 0x0203d828 in (Microsoft Word + 0x0001dd88)
# 17 0x02022cdc in (Microsoft Word + 0x0000323c)
# 18 0x02020360 in (Microsoft Word + 0x000008c0)
# 19 0x01023440 in (Microsoft_Office_2001Z + 0x0000cec0)
# 20 0x020200b4 in (Microsoft Word + 0x00000614)
# 21 0x02b05dcc in (Microsoft Word + 0x00ae632c)

PPC Thread State:
srr0: 0x96c1aab0 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x96c195bc ctr: 0x900f60c0 mq:0x00000000
r0: 0x0000001a r1: 0xbfffe110 r2: 0x0000003b r3:0x00000007
r4: 0x00000000 r5: 0x00000000 r6: 0x0000002d r7:0x00719da0
r8: 0x00405000 r9: 0xffca3337 r10: 0x00000001 r11:0x00314da0
r12: 0x003bd0d6 r13: 0x0316c8a4 r14: 0x0316c870 r15:0x00000003
r16: 0xbffff538 r17: 0x00000000 r18: 0xbfffe418 r19:0xbfffe41c
r20: 0xbfffe414 r21: 0xbfffe378 r22: 0xbfffe364 r23:0xbfffe368
r24: 0x01796f6c r25: 0x003bd0d0 r26: 0x0671bc34 r27:0x00000007
r28: 0x003bd0d0 r29: 0x0671bc88 r30: 0x0671bc82 r31:0x96c19328


Thread 1:

# 1 0x90012588 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib
+ 0x00012588)
# 2 0x9000d758 in _nanosleep + 0x00000078 (libSystem.B.dylib +
0x0000d758)
# 3 0x9002d388 in _sleep + 0x00000048 (libSystem.B.dylib +
0x0002d388)
# 4 0x017675e0 in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x000625e0)
# 5 0x01766aac in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00061aac)
# 6 0x01766bd8 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00061bd8)
# 7 0x017676b8 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x000626b8)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x90012588 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x9000d758 ctr: 0x90012580 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x00002ccf r10: 0x1c7f10a8 r11:0xa0003ed4
r12: 0x90012580 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x017774b0
r28: 0xf0080bb0 r29: 0xa00011e0 r30: 0xf0080ba0 r31:0x9000d6f0


Thread 2:

# 1 0x8fe269c8 in _mach_msg_trap + 0x00000008 (dyld + 0x000269c8)
# 2 0x8fe321d4 in _mach_msg + 0x00000038 (dyld + 0x000321d4)
# 3 0x8fe16504 in _server_loop + 0x00000088 (dyld + 0x00016504)
# 4 0x8fe16334 in _start_debug_thread + 0x00000144 (dyld +
0x00016334)

PPC Thread State:
srr0: 0x8fe269c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe321d4 ctr: 0x8fe1a968 mq:0x00000000
r0: 0xffffffe1 r1: 0x06b05cf0 r2: 0x00000000 r3:0x06b05d90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004603
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x84420334
r12: 0x8fe1a968 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x06b05dd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x06b05d90 r25: 0x00000040 r26: 0x00004603 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe16490


Loaded modules:

0: Microsoft Word (11.1.0.040910 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.1.0.040909 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.1.0.040909 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.1.0.040909 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: Microsoft_Office_2001Z (11.1.0.040910 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
5: ShMem (11.1.0.040909 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
6: Microsoft Word (11.1.0.040910 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
7: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
8: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
9: DVComponentGlue: /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
10: dyld: /usr/lib/dyld
11: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
12: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
13: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
14: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
15: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
16: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
17: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
18: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
19: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
20: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
21: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
22: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
23: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
24: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
25: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
26: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
27: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
28: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
29: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
30: AE: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
31: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
32: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
33: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
34: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
35: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
36: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
37: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
38: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
39: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
40: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
41: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
42: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
43: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
44: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
45: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
46: FindByContent: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
47: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
48: LaunchServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
49: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
50: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
51: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
52: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
53: libcups.2.dylib: /usr/lib/libcups.2.dylib
54: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
55: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
56: libz.1.dylib: /usr/lib/libz.1.dylib
57: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
58: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
59: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
60: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
61: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
62: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
63: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
64: libbsm.dylib: /usr/lib/libbsm.dylib

Operating System Information
Operating System: Mac OS X 10.3.5 (Build 7M34)
CPU: G5 (970), Number: 2, Speed: 2000 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1035
Screen: 1280 x 1024, depth = 32, ltbr = 0, 0, 1024, 1280
Screen: 1280 x 1024, depth = 32, ltbr = 1280, 0, 1024, 2560

Microsoft Application Information:
Error Reporting UUID: 363553A6-1BB8-11D9-B93C-000A95ACC89C
Time from launch: 0 hours, 0 minutes, 2 seconds
Total errors on this client: 39

The progam opens in other user accounts, meaning that it is user
specific. I've deleted the microsoft prefrences and tried reinstalling
Office 2004. No Luck there. Entourage is working fine. I'd rather not
wipe this G5 clea bacuse of microsofts poor code. Any Ideas?

Any help would be appreciated!
Marcus
 
D

Daiya Mitchell

There are standard troubleshooting measures in several places on the web.
Work through them:

Probably most efficient to start here, with general troubleshooting:
http://www.mcgimpsey.com/macoffice/

Word specific:
http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm
(hit refresh a few times in Safari, or use a different browser)

And sorry, but I'm not sure about PowerPoint. That all three of your
programs crashing on opening *might* suggest a corrupt font, the test for
that is detailed at the first place I suggested.

DM
 
J

JE McGimpsey

Have you tried downloading and installing open-office yet?
Click to expand...

Yup. Pretty good clone of Office97, including faithfully reproducing the
buggy statistics functions. Works fine, but ugly user interface.

Pretty good for recovering corrupt files, but my productivity is much
higher with MacOffice.

Personally, I prefer abiword and gnumeric to OpenOffice.

R is a much better statistics package.

JFMI, why did you reply to your previous post with this question?
 
M

marcus_z1

Well now, you were correct! Fonts were the problem. Many thanks to all for the help.
 
M

marcus_z1

Well now, you were correct! Fonts were the problem. Many thanks to all for the help.
 

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