Office 2004 SP2 Update Failure

[Scott Palmer]

I have tried everything I can find to get service pack 2 for Office
2004 to run on my G4 iMac:

-Repaired permissions
-Ran periodic daily, weekly, and monthly maintenance
-Updated the pre-binding
-Re-registered all Office products back to English using the Microsoft
Language Register (suggested on macfixit.com)
-Logged in as a different administrator-level user

All attempts to update result in the SP not finding a "qualifying
product" and the installer simply presents a "Quit" option. Very
helpful!

Any ideas?

 

[Paul Berkowitz]

I have tried everything I can find to get service pack 2 for Office
2004 to run on my G4 iMac:

-Repaired permissions
-Ran periodic daily, weekly, and monthly maintenance
-Updated the pre-binding
-Re-registered all Office products back to English using the Microsoft
Language Register (suggested on macfixit.com)
-Logged in as a different administrator-level user

All attempts to update result in the SP not finding a "qualifying
product" and the installer simply presents a "Quit" option. Very
helpful!

Any ideas?

Use the Remove Office utility in Microsoft Office 2004/Additional Tools/
folder to remove Office and all support files: it will leave all your data
(Entourage identities, databases, Normal template, etc.) intact.

Re-install Office 2004 from the Office CD.: you'll need the Product ID Key.

Use the Auto-Updater (or "Check for Updates" in any office app's Help menu)
to check for and install SP 2.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[Scott Palmer]

Wow. Sooooo....reinstall, huh?

Gosh, I never would have figured that out.

Gee, thanks a pantload.

Anyone else?

 

[Daiya Mitchell]

Did you perhaps move the Office 2004 file? I think the installer looks for
it in the Applications folder.

Otherwise, not a clue.

Remove and Reinstall does kill a few customizations, by the way:
http://word.mvps.org/MacWordNew/BackUpPrefs.htm
(hit refresh a few times in Safari, or use a different browser)

 

[Scott Palmer]

The installation is where the default install put it. I changed
nothing.

 

[Rebecca Harriss [MSFT]]

I have tried everything I can find to get service pack 2 for Office
2004 to run on my G4 iMac:

-Repaired permissions
-Ran periodic daily, weekly, and monthly maintenance
-Updated the pre-binding
-Re-registered all Office products back to English using the Microsoft
Language Register (suggested on macfixit.com)
-Logged in as a different administrator-level user

All attempts to update result in the SP not finding a "qualifying
product" and the installer simply presents a "Quit" option. Very
helpful!

Any ideas?

Hi Scott,

What version shows when doing a Get Info on one of the Office apps?

Have you tried using Auto Update to install the update, rather than a
downloaded version?

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, Entourage Test

This posting is provided ³AS IS² with no warranties, and confers no rights.

 

[Scott Palmer]

Version 11.1 for Word, Excel shows 11.1.1...

Yes, I tried both. Same error message.

 

[Paul Berkowitz]

Wow. Sooooo....reinstall, huh?

Gosh, I never would have figured that out.

The question is whether you knew to use the Remove Office utility. If you
don't, reinstalling won't likely fix anything.

Gee, thanks a pantload.

Takes about 5 minutes. What's the problem?

You could try just removing the ~/Library/Preferences/Microsoft/ folder
first, and the com/Microsoft files loose in the same Preferences folder.

Anyone else?

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[JE McGimpsey]

Wow. Sooooo....reinstall, huh?

Gosh, I never would have figured that out.

Gee, thanks a pantload.

Anyone else?

With that reply? I doubt it...

Especially since you originally wrote "I have tried everything I can
find" and didn't mention Remove Office or reinstallation.

Were we supposed to read your mind?