Office 2004 student & teacher edition problem

[laraleonhart]

Hello, I bought that office version to my sister, and after a month the
program is telling her that no longer works, like if was a trial
software.
I have no clue why says that, she entered the key numbers of the
product and all the stuff when installing, so might work.
Well, like I can't call to the support phone until tomorrow, and she
needs it for her classes, anyone knows why happens that?
Thank you very much.

 

[mmmmark]

Hello, I bought that office version to my sister, and after a month the
program is telling her that no longer works, like if was a trial
software.
I have no clue why says that, she entered the key numbers of the
product and all the stuff when installing, so might work.
Well, like I can't call to the support phone until tomorrow, and she
needs it for her classes, anyone knows why happens that?
Thank you very much.

She likely had the Test Drive which comes with new Macs. Before installing
the "real" version, you need to uninstall the Test Drive. You can still
uninstall and it should leave your data untouched. Be sure you uninstall
any version that it sees. Then you can reinstall.

Post back if you need specific instructions.

I wish that the installer was "aware" of the test drive and either abolished
it or upgraded it or otherwise "fixed" this situation. But....it doesn't.

-Mark

 

[laraleonhart]

Thank you very much =) Last question please, to uninstall the Test
Drive, where she has to go? In my mac I have never seen that, i don't
use office either.

 

[Michel Bintener]

In Applications/Microsoft Office 2004/Additional Tools/Remove Office, there
should be a program called Remove Office. Run this, and if the Microsoft
Office 2004 folder is still there afterwards, drag it to the trash and empty
it. Note however that you will have to reinstall Office after deleting the
old version; I'm not sure if the uninstaller can remove the Test Drive only.
Also, when you've reinstalled Office, make sure you run the Microsoft
AutoUpdate (in the Applications folder) a number of times until all the
latest updates have been applied. If there are any further questions, post
back.

Michel

 

[Kurt]

In Applications/Microsoft Office 2004/Additional Tools/Remove Office, there
should be a program called Remove Office. Run this, and if the Microsoft
Office 2004 folder is still there afterwards, drag it to the trash and empty
it. Note however that you will have to reinstall Office after deleting the
old version; I'm not sure if the uninstaller can remove the Test Drive only.
Also, when you've reinstalled Office, make sure you run the Microsoft
AutoUpdate (in the Applications folder) a number of times until all the
latest updates have been applied. If there are any further questions, post
back.

Michel

I've actually just manually deleted the Test Drive folder, then
installed the program and not had any problems.
Did I dodge a bullet?

 

[Michel Bintener]

I've actually just manually deleted the Test Drive folder, then
installed the program and not had any problems.
Did I dodge a bullet?

Hi,

it's probably too soon to tell. If you don't experience any problems, then
that's fine; however, you might see some awkward behaviour at some point,
such as dialogue languages getting mixed up, and if that happens, you'll
know why it happens, and also what you have to do to make it go away. If you
want to be 100% sure, use the Remove Office assistant and reinstall Office;
if 99% is okay for you, just let it be for now.

Michel

 

[Kurt]

Hi,

it's probably too soon to tell. If you don't experience any problems, then
that's fine; however, you might see some awkward behaviour at some point,
such as dialogue languages getting mixed up, and if that happens, you'll
know why it happens, and also what you have to do to make it go away. If you
want to be 100% sure, use the Remove Office assistant and reinstall Office;
if 99% is okay for you, just let it be for now.

Michel

The only scary thing was the inability to import the user data from the
other program. Hate to have to try do this again.

If I deinstall, I'll have to start from scratch and attempt again to get
the new program to recognize my old account. User data is almost 2 gigs.
I have a whole thread on this up here from my experience on Saturday,
which got me no real answers as to what might be going on.

It was a miserable day spent trying to figure out how to move account
over initially- just wouldn't let me do it. It works okay now, but I
have to access old email from an imported archive.

 

[Michel Bintener]

The only scary thing was the inability to import the user data from the
other program. Hate to have to try do this again.

If I deinstall, I'll have to start from scratch and attempt again to get
the new program to recognize my old account. User data is almost 2 gigs.
I have a whole thread on this up here from my experience on Saturday,
which got me no real answers as to what might be going on.

It was a miserable day spent trying to figure out how to move account
over initially- just wouldn't let me do it. It works okay now, but I
have to access old email from an imported archive.

Hi Kurt,

I've just read your other post on the Entourage newsgroup, and your problem
is strange. Normally, copying your identity folder from one Mac to the other
should do the job (provided, of course, that you have quit all running
Office programs, including the database daemon which runs in the background,
invisibly); I've done it a couple of times, and it's always worked. That's
also the reason why there's no option to import data from Office 2004 into
Entourage; it should already be able to read it natively.

Anyway, since you managed to somehow get your data across, you should know
that uninstalling Office and then reinstalling the full version will not
affect your user data. In other words, when you launch Entourage after the
removal/reinstall, you should have access to your data as usual. One thing
to notice, though: Microsoft changed the Entourage database format twice, I
think, with SP1 and SP2. In other words, after reinstalling Office (should
you wish to), make sure you apply all the latest updates so Entourage can
read the new database format. Otherwise, you'll just get an error message,
and judging from the frustration you've experienced over the past few days,
that's probably the last thing you'd want to see.

Michel

 

[Kurt]

Hi Kurt,

I've just read your other post on the Entourage newsgroup, and your problem
is strange. Normally, copying your identity folder from one Mac to the other
should do the job (provided, of course, that you have quit all running
Office programs, including the database daemon which runs in the background,
invisibly); I've done it a couple of times, and it's always worked. That's
also the reason why there's no option to import data from Office 2004 into
Entourage; it should already be able to read it natively.

Anyway, since you managed to somehow get your data across, you should know
that uninstalling Office and then reinstalling the full version will not
affect your user data. In other words, when you launch Entourage after the
removal/reinstall, you should have access to your data as usual. One thing
to notice, though: Microsoft changed the Entourage database format twice, I
think, with SP1 and SP2. In other words, after reinstalling Office (should
you wish to), make sure you apply all the latest updates so Entourage can
read the new database format. Otherwise, you'll just get an error message,
and judging from the frustration you've experienced over the past few days,
that's probably the last thing you'd want to see.

Michel

Thanks so mych for your help on this. Still have the old database on the
old machine, will back it up on DVD just in case...