Office 2004 Updates consistently Kernel Panic on OS X Server 10.4.8

[matthew.newsted]

Hello.

I support a number of computers at a university. A user recently
purchased a MacPro with OS X Server 10.4 installed (as she requested),
but for some reason, Microsoft Office 2004 won't update past 11.2.
I've tried using the Microsoft Updates application to automatically
download and install the updates, and I've also manually downloaded
and launched numerous updates (up to 11.3.4) -- they all cause a
kernel panic after the installer program gets through about 3 items.
I've reinstalled Office several times, and I've even tried running the
updater in different accounts. When uninstalling, I used the Remove
Office program. I've tried repairing the disk and permissions, but it
keeps crashing. All other programs seem to be working fine on the
machine (Symantec AntiVirus, Parallels Desktop, Endnote). I removed
Office Test Drive and disabled AntiVirus protection for the
installations and updates. Any ideas?

Thanks!

 

[John McGhie [MVP - Word and Word Macintosh]]

No. we currently have no "ideas" on this one at all.

We have an open Escalation query to the Microsoft Developers of Mac Office.

Please stay tuned.

Hello.

I support a number of computers at a university. A user recently
purchased a MacPro with OS X Server 10.4 installed (as she requested),
but for some reason, Microsoft Office 2004 won't update past 11.2.
I've tried using the Microsoft Updates application to automatically
download and install the updates, and I've also manually downloaded
and launched numerous updates (up to 11.3.4) -- they all cause a
kernel panic after the installer program gets through about 3 items.
I've reinstalled Office several times, and I've even tried running the
updater in different accounts. When uninstalling, I used the Remove
Office program. I've tried repairing the disk and permissions, but it
keeps crashing. All other programs seem to be working fine on the
machine (Symantec AntiVirus, Parallels Desktop, Endnote). I removed
Office Test Drive and disabled AntiVirus protection for the
installations and updates. Any ideas?

Thanks!

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[John C. Welch]

I support a number of computers at a university. A user recently
purchased a MacPro with OS X Server 10.4 installed (as she requested),
but for some reason, Microsoft Office 2004 won't update past 11.2.
I've tried using the Microsoft Updates application to automatically
download and install the updates, and I've also manually downloaded
and launched numerous updates (up to 11.3.4) -- they all cause a
kernel panic after the installer program gets through about 3 items.
I've reinstalled Office several times, and I've even tried running the
updater in different accounts. When uninstalling, I used the Remove
Office program. I've tried repairing the disk and permissions, but it
keeps crashing. All other programs seem to be working fine on the
machine (Symantec AntiVirus, Parallels Desktop, Endnote). I removed
Office Test Drive and disabled AntiVirus protection for the
installations and updates. Any ideas?

Without the panic logs, or the pertinent entries from system.log, no.
However, Office doesn't *do* anything at the kernel level, so were I to WAG
it, I'd guess you have iffy RAM. But without the logs for the panic, it's
kind of impossible to tell.

 

[matthew.newsted]

Without the panic logs, or the pertinent entries from system.log, no.
However, Office doesn't *do* anything at the kernel level, so were I to WAG
it, I'd guess you have iffy RAM. But without the logs for the panic, it's
kind of impossible to tell.

Thanks much for the response. I'm pretty sure I can retrieve the panic
logs -- several actually -- but I'm new here so I'm not sure what the
protocol is for posting / distributing that sort of information. I can
post a log or two if you think it would help. I can also perform
diagnostics on the RAM. Thanks!

 

[John McGhie [MVP - Word and Word Macintosh]]

Hi Matthew:

Any minute now you'll get an email directly from David Pelton. He's the
Microsoft Software Engineer in Test (Software Test Lead, to you and I...)
who is attempting to reproduce your issue for the developers at Microsoft's
Macintosh Business Unit.

Please send the logs to him. No need to post them publicly here.

Best cheers

Thanks much for the response. I'm pretty sure I can retrieve the panic
logs -- several actually -- but I'm new here so I'm not sure what the
protocol is for posting / distributing that sort of information. I can
post a log or two if you think it would help. I can also perform
diagnostics on the RAM. Thanks!

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[John Marcille]

I'm working in company that uses an exchange server.



Last week, entourage started moving some, but not all, messages that arrive
through my entourage account into my local "my computer" inbox, where they
mix with countless mailing list messages that I get through POP mail.

I have disabled all rules and mailing list rules, to no effect.

Can anyone explain this and offer guidance?

Thanks.

 

[Corentin Cras-Méneur]

Last week, entourage started moving some, but not all, messages that arrive
through my entourage account into my local "my computer" inbox, where they
mix with countless mailing list messages that I get through POP mail.

I suspect that one of your Rules (or mailing list manager) got confused.
Check them out to see if they haven't defaulted to moving the e-mails in
the inbox "on my computer".

Corentin

 

[matthew.newsted]

Hi Matthew:

Any minute now you'll get an email directly from David Pelton. He's the
Microsoft Software Engineer in Test (Software Test Lead, to you and I...)
who is attempting to reproduce your issue for the developers at Microsoft's
Macintosh Business Unit.

Please send the logs to him. No need to post them publicly here.

Best cheers




--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

Hi, John.

Thanks for the information and for all your help. I will send those
logs along to the address you recommended.

Just so future readers know, I tested the RAM (by removing certain
pairs, then others), but the kernel panic kept occurring at the same
point during the update. Since this user needed the computer up and
running fast, and since there wasn't much data to back up, i just
reinstalled the OS, and it seems to be working now. I was hoping it
didn't come to that, but it worked.

Best